North West Ambulance Service Delivering seamless urgent care Blackpool Health Committee 21 July 2011

Delivering the right care, at the right time, in the right place Our Vision Delivering the right care, at the right time, and in the right place

Delivering the right care, at the right time, in the right place Our Services  999 paramedic emergency service  Patient transport service  Emergency preparedness  Urgent Care

Delivering the right care, at the right time, in the right place Facts and Figures  7 million population over 5,400 square miles  Employing more than 5200 staff  20% of national activity (999 and PTS)  Annual income of £260 million  Three emergency control centres  1.1 million 999 calls a year ( emergency pt episodes)  2 million PTS journeys  Covers the North West footprint – Currently 63 NW NHS organisations

Delivering the right care, at the right time, in the right place Our Focus Qualit y Finance Performance

Delivering the right care, at the right time, in the right place Current challenges  Overwhelming demand for urgent care via 999  Overwhelming demand for unplanned on-the-day Patient Transport  Systems and access for patients are confusing and inconsistent for urgent care and transport  Health challenges will increase  Managing public expectations

Delivering the right care, at the right time, in the right place Emergency Care  Meet the national performance standards  Deliver against the new clinical and system indicators  Minimise the number of extended waits by patients  Control Centre infrastructure strengthened

Delivering the right care, at the right time, in the right place Patient Transport Service  Single North West contract  Quality standards  Robust booking and call taking systems  Full application of Eligibility Criteria  Development of the bureau concept  Patient experience measures

Delivering the right care, at the right time, in the right place Emergency Preparedness  Meet duties under the Civil Contingency Act  Capability to respond to major incidents including HART and USAR  Effective learning and preparation

Delivering the right care, at the right time, in the right place Urgent Care  Hear and treat  See and treat  Alternatives pathways = reduction in hospital attendances  Appropriate transport provided  Single point of access

Delivering the right care, at the right time, in the right place Delivering the outcomes in urgent care  Urgent Care Desk  111  “NHS Pathways”/ Directory of Service  Paramedic Pathfinder  NWAS Kitemark  Self-care and Community Pathways  Public expectations management

Delivering the right care, at the right time, in the right place Shaping Expectations  Public Health Initiatives Alcohol and Drug Initiatives Road Safety Knife Crime  Public Education Programmes Choose Well Cardiac Smart  Education and support for health and social care professionals Nursing and Residential Homes Falls Management End of Life Care

Delivering the right care, at the right time, in the right place Quality Account The Quality Account for 2010/11 has been published and is available at: owwearedoing/QualityAccount/tabid/406/Def ault.aspx

Delivering the right care, at the right time, in the right place Any questions?