1. NAME – Council of Governors

2. What is swasft? We provide emergency, urgent and unscheduled care We are a Foundation Trust (March 2011) – aliened Acquired Great Western Ambulance Station in Feb 2013 We serve 5.3 million residents and 17.5 million visitors each year Employ over 4000 staff and supported by 2785 volunteers* Cover 10,000 square miles or 1/5 of England

3. Trust Mission Statement ‘To respond to patients’ emergency and urgent care needs quickly and safely to save lives, reduce anxiety, pain and suffering

4. Our operational area

5. Our key delivery lines Emergency Ambulance 999 Services Helps 2,500 patients a day Urgent Care Services – which includes Out of hours services helped 175,600 patients NHS 111 390,791 calls received

6. Our key delivery lines in XXXXX Emergency Ambulance 999 Services Urgent Care Services - which includes 111 and out of Hours Patient Transport Service

7. Patient pathways Hear and treat Hear and refer See and treat See and refer See and convey See, treat and convey

8. Did you know in 2013/14 We took 872,836 999 calls Helped 175,600 patients calling out of hours Received 390,791 NHS 111 calls PTS journeys - TBC Responder attendance increased by 10.5% in 2013/14

9. Our Targets achieved 2013-14 Category A8 Red 173.15% Category A8 Red 277.23% Category A1995.76 %

10. Category A8 (Red 1) Red 1 calls are the most time critical and cover cardiac arrest patients who are not breathing and do not have a pulse, and other severe conditions. For Red 1 calls, the existing call connect clock start will remain, ensuring that patients who require immediate emergency ambulance care will continue to receive the most rapid response.

11. Category A8 (Red 2) For Red 2 calls, which are serious but less immediately time critical and cover conditions such as stroke and fits, a new clock start will allow call handlers to get more information about patients so that they receive the most appropriate ambulance resource based on their specific clinical needs.

12. Category A19 Incidents presenting conditions that may be immediately life-threatening and require ambulance at scene within 19 minutes, a non conveyancing vehicle will however arrive in 8 minutes, such as bleeding no life threatening, chest pain with no other associated symptoms, maternity cases.

13. Our Fleet 298 ambulances 50 patient transport vehicles 231 rapid response vehicles 6 helicopters 5 motorcycles 5 bicycles 1 boat

14. How much do they cost to buy? Ambulance - £131,942.26 Rapid response vehicle - £34,061.33 UCS (out of hours Dr’s car) - £25,934.40 Motorbike - £19,158.50 Boat (2003) - £248,309* PTS vehicle (march 2013) - £53,934 Bicycle £800**

15. And how much to run? Ambulance Rapid response vehicle UCS Motorbike Boat

16. Responders We have over 3000 responders which include fire, staff and community members 1747 community defibrillators

17. Right Care (Right Care, Right Time, Right Place) Todays service provides a much greater role and ensures patients receive care: that meets their needs delivered by the most appropriate clinician meets the need of the patient and of the wider health community

18. Non Conveyance Performance AreaNon-conveyance performance % Gloucestershire54.63 Swindon58.76 Wiltshire56.18 Bath and North East Somerset54.25 South Gloucestershire48.83 Bristol53.81 North Somerset Devon Cornwall

19. Patient Experience 1454 compliments (0.16% ) and 1020 comments and concerns (0.11%) of the 872,836 emergency and urgent calls we received We attended 147 public engagement events including county shows, community fetes and fairs Participated in the NHS Friends and Family test

20. Compliment Received ‘my grateful thank to the crew, they were so kind and patient and are a credit to the service. We are so very lucky to have such a good, fast service’

21. How the Trust is run Being a Foundation Trust: gives us independence and lets us develop our services to meet the needs of the communities we service; Makes us directly accountable to our patients, staff and local communities who, as ‘members’ are able to influence our decisions Gives us a Board, Council of Governors and Membership.

22. Governors Public constituency made up of 8 areas with a total 19 Governors Staff constituency made up of 6 areas with a total of 6 Governors 9 Appointed Governors over 8 areas What do they do

23. Role of Council of Governors Hold the non-executive directors, individually and collectively, to account for the performance of the board of directors Represent the interests of the members of the trust as a whole and the interests of the public

24. Our Board Non Executive Chair and Chief Executive 5 Executive Directors 6 Non Executive Directors What do they do

25. Members 14,300 public members 4500 Staff members What do they do Level 1 - informed Level 2 - involved Level 3 - influential

26. Bristol MembersTargetShortfall 12181479261 Membership In this area

27. Membership In this area Out of the 1218 members in Bristol only 40% are contactable by email.

28. Benefits of being a member Showing your support for your ambulance service; Helping to shape the future of the service to meet their need in their community; Access to the NHS discount scheme; Receive regular information and news from the Trust; Vote in the Trust Governor Elections; Stand for election when a vacancy arises; Membership is free and flexible;

29. Continued Plans of the Trust Over the next five years we want to: Promote high quality services 24 hrs a day seven days a week Deliver compassionate care to patients in the most clinically appropriate safe and effective way Influence local health and social care systems

30. Future Plans Build a workforce of competent capable staff who are flexible and responsive to change and innovation Ensure our future sustainability by maintaining and enhancing financial stability Be leaders of emergency and urgent care

31. Continued plans of the Governors To promote the Trust To enguage with the members and public and put their views forward

32. Quality improvement for 2014/15 Priority 1 – Sepsis Priority 2 – Electronic Patient Care Record Priority 3 – Primary angioplasty Priority 4 – Friends and family test

33. How you can help Sign up as a member Take part in our surveys and give your opinion Attend Annual Members Meeting Use 111 & 999 services appropriately promote the use of 111 Tell us about the service you actually require What message do you want me as a Governor to take back