Hannes Astok E-Government in Estonian cities Hannes Astok Deputy Mayor City of Tartu

Hannes Astok Estonia Facts about Estonia Population 1,34 M Area km municipalities among them 39 cities Population in the cities e.g. 70% of population is urban

Hannes Astok Responsibilities of the cities Education Social care Culture, youth, sports Roads, parks Public transportation Spatial planning Building regulations Business development

Hannes Astok The aim on infosociety To serve people better No sense of time 24/7/365 No sense of location Different channels/equipment To give people access to all information To help people realize their potential

Hannes Astok Public Information Act All public documents should be published in the municipality’s home page Legislation Data Surveys Public information Application forms

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Hannes Astok ICT penetration in Estonia Computer penetration 48% Mobile penetration 95%

Hannes Astok All municiplities have access to internet Big cities: broadband 100MB-1GB Rural municipalities: ADSL 0,5-2 MB or radio links

Hannes Astok Internet Access for citizens Public Internet Access Points Schools Libraries Senior Centres Youth Centres Offices Homes

Hannes Astok Services should be easy to use People need to get common to the Internet and to the services It should be easy, friendly and even funny

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Hannes Astok ID ticket Results: in Tallinn 70% using ID ticket Reason: ID ticket is cheaper than paper ticket

Hannes Astok Online services Services are similar for every municipality Development works are expencive Security portal is expencive

Hannes Astok Online services Common governmental portal eKodanik /eCitizen Login with ID card or tby internet bank Open for all public services municipalities, government agencies, public institutions

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Hannes Astok Important In all services are used central databases All changes will be reflected directly to the web page or on application form Less faults Easy to make changes

Hannes Astok Cooperation issues Government Back office X-road: state registries E-kodanik: citizen portal Municipality Front office Application forms Service points

Hannes Astok Cooperation issues Cooperation between central government and municipalities is unaivoidable

Hannes Astok Paperless office Important task for ever municipality Now in use ~40% of municipalities Workflow speed is double higher Connected with e-application forms

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Hannes Astok M-services Estonia Computer penetration 48% Mobile penetration 95% There is lot of services worth to provide by mobile

Hannes Astok M-services M-parking Over 50% of parking payments in Tartu are made by mobile T-number Tourist information by mobile phone

Hannes Astok M-services City phone 1789 SMS, calls or s about utility issues: Nonworking street lamps Broken park benches Hole in the street

Hannes Astok M-services M-teacher Messages from teacher to the students and parents M-library Alerts about non-returns or book arrivals M- neighbor watch Alerts from police to neighbor-watch teams, bus and taxi drivers

Hannes Astok Location services Location services are coming to market Intuitive approach

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Hannes Astok Estonia Our mission To help people realize their potential with the tools of infosociety

Hannes Astok Thank you! Tel Mobile