© 2009 LifeMoxie, Inc. All Rights Reserved. The LifeMoxie Consulting Group Mentoring Solutions Monday, July 13, 2009

© 2009 LifeMoxie, Inc. All Rights Reserved. Presenter Ann Tardy, President The LifeMoxie Consulting Group We strengthen the workforce

© 2009 LifeMoxie, Inc. All Rights Reserved. Agenda Mentoring Benefits/Challenges Mission Success 7 Steps to a Successful Mentoring Initiative Anatomy of a Large Mentoring Program Menu of Mentoring Solutions Website Demonstration

© 2009 LifeMoxie, Inc. All Rights Reserved. Mentoring Benefits + Challenges Benefits: development, succession, productivity, community, diversity, knowledge sharing Challenges: time, administration, incentives, effectiveness, sustainability, scalability, training

© 2009 LifeMoxie, Inc. All Rights Reserved. Why Structure a Program? Provides people with: a mentoring experience skills for effective mentoring a “mentoring win” Long-term result: a “mentoring culture”

© 2009 LifeMoxie, Inc. All Rights Reserved. Mentoring Mission To create a mentoring culture

© 2009 LifeMoxie, Inc. All Rights Reserved. 3 Requirements for a Successful Mentoring Solution Strategy Scalability Sustainability

© 2009 LifeMoxie, Inc. All Rights Reserved. 7 Steps to Creating a Successful Mentoring Initiative Step 1: Assess Needs & Define Success Step 2: Design Structure for Participating, Matching Step 3: Establish Incentives, Commitments Step 4: Provide Training and On-Going Guidance Step 5: Crave and Collect Feedback Step 6: Strategically Plan Roll Out Step 7: Stay Top of Mind

© 2009 LifeMoxie, Inc. All Rights Reserved. Step 1: Define + Measure Success Attract and on-board new employees Retain, engage, develop employees Spotlight and develop leaders Increase diversity Transfer knowledge / succession planning

© 2009 LifeMoxie, Inc. All Rights Reserved. Step 2: Design Structure for Participating Structure: □ informal □ formal □ mixture Beneficiaries: □ workforce □ departments □ teams Mentors: □ internal □ external □ peers □ seniors Participants: □ high-pos □ individual contributors □ new employees □ retiring employees Participation: □ voluntary □ involuntary Matches: □ assigned □ self-selected □ an out Length of time: □ 1 mo □ 3-6 months □ 1 year □ they choose

© 2009 LifeMoxie, Inc. All Rights Reserved. Step 3: Establish Incentives, Commitments, Accountability Incentives to Participate: Promotion or Job Recognition Money Performance review Opportunities/leadership track (Know your culture) Commitments: applications/contracts Accountability: notify boss / mid-program meetings

© 2009 LifeMoxie, Inc. All Rights Reserved. Step 4: Train + Offer On-Going Guidance Mentoring skills training (“Mentor Skills”) On-line access to tools (“Mentor Website”) Monthly tele-class orientations (“Mentor Mojo”) Progression s

© 2009 LifeMoxie, Inc. All Rights Reserved. Step 5: Crave and Collect Feedback Provide opportunities to give feedback re: program, mentor, mentee Evaluate and incorporate Consider an “out clause”

© 2009 LifeMoxie, Inc. All Rights Reserved. Step 6: Strategically Plan Roll Out Pilots v. full scale roll Support from upper management Engage an on-the-ground force (“Mentoring Champion Team”) Train peer leaders (“Mentor Lead”)

© 2009 LifeMoxie, Inc. All Rights Reserved. Step 7: Stay Top of Mind Internal PR Promote as employee benefit Highlight company’s commitment to employees Monthly skills training (“Mentor Skills”) Networking events (“Mentor Connect”) Incorporate into: performance reviews new employee orientation new mgr training succession planning efforts (“Mentor Share”)

© 2009 LifeMoxie, Inc. All Rights Reserved. LifeMoxie Menu of Mentoring Solutions Mentor Website Mentor Skills Mentor Tele-Skills Mentor Connect Mentor Mojo Mentor Lead Mentor Share Mentor Blog Mentor Message Board Mentoring Champion Teams

© 2009 LifeMoxie, Inc. All Rights Reserved. Anatomy of a Full-Scale Mentor Program Launch in phases Design, Implement, Train, & Administrate Kick-Off Launches Seamless experience Ease of use Matching – 5 ways Training – online and in person Mentoring tools Reporting and metrics Accessible for 20,000+/- people, one fee

© 2009 LifeMoxie, Inc. All Rights Reserved. “The LifeMoxie! mentoring program makes PG&E a better place to work.” ~ Pacific Gas & Electric employee

© 2009 LifeMoxie, Inc. All Rights Reserved. Thank you!