Reaching your customers Siobhan Abernethy Adult Social Care Communications and Stakeholder Engagement Manager.

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Presentation transcript:

Reaching your customers Siobhan Abernethy Adult Social Care Communications and Stakeholder Engagement Manager

We want to communicate to all Surrey residents and tell them how to access information and advice about care and support available….regardless of their eligibility for social care services or ability to pay

Beginning new awareness campaign in January – ‘helping you to make the right choices’ Promoting how to access information and advice via Citizen Hubs and Adult Social Care helpline New signposting leaflet also being produced – ‘Do you know where to go for local care and support information?’

We have an extensive public information library See what’s available herehere You can order publicity materials via

New information

Key priorities for your customers Telecare 12 week free trial – sensors free After 12 weeks charge for community alarm only Free smoke alarm linked to telecare 24 hour monitoring centre for people at high risk* For public enquiries call or text New training materials and DVD being developed with Surrey Fire and Rescue for care staff

*For people at high risk Over 60 years of age/and over 75 Living alone Suffer from mobility or hear loss issues Suffer from mental health issues includeing dementia Suffer alcohol or drug dependence Smokers Have a learning disability

Wellbeing centres opening up For individuals showing signs of memory loss and carers Sessions run by Alzheimers’ Society staff and professionals from Surrey and Borders mental health trust Open in Runnymede Coming to Tandridge, Epsom and Ewell, Spelthorne and Elmbridge

SmartAssist – online equipment assessment tool – Clinically proven assessment matching equipment to people’s needs

Shared Lives - scheme that offers opportunity to host people with disabilities, or mental health issues or extra support needs due to their age, in residents’ homes Shared Lives carers are paid, trained and supported Supporting people to live the lives they want in people’s homes Tel: or

For any information on Adult Social Care public information contact: Siobhan Abernethy on or