Knowledge Management Online Learning Resources for NHS Staff CILIP Health Libraries Group, 2012 Louise Goswami | Head of Library and Knowledge Services, NHS South East Coast Andrew Lambe | Knowledge Management Lead, NHS Connecting for Health Promoting a knowledge based NHS

A Who we are and what we do B Background C The KM Framework D Online learning – bringing KM to life E Relevance and application Promoting a knowledge based NHS

A Who we are and what we do Library and Knowledge Services Team NHS South East Coast Lead the future vision and strategic development of library and knowledge services in Kent, Surrey and Sussex Deliver economies of scale through centralised services Uphold standards to minimise fragmentation and inequality of services Lead a managed network of collaborative healthcare libraries NHS Connecting for Health (NHS CFH) Set the strategic direction for health informatics for NHS and social care in England As the KM team: Enable NHS CFH to learn from experience Advise and transfer skills to our NHS partners Promoting a knowledge based NHS

B Background Workshop developed for NHS staff in South East Coast –Workshop developed into e-learning module using Moodle KM Framework developed by Department of Health Informatics Directorate for use by Informatics staff Brought both pieces of work together to expand the range of modules available and widen the potential audience to all NHS staff in England Promoting a knowledge based NHS

Knowledge Assets Facilitated Learning Collaboration C Knowledge Management Framework Acknowledgements Chris Collison, Knowledgeable Ltd | Tom Young and Nick Milton, Knoco Ltd | Vivienne Winterman, Sandra Ward, TFPL Ltd Promoting a knowledge based NHS

DOnline learning – bringing KM to life Moodle Available directly In elearning repository (search on ‘knowledge management’) (Athens username and password required) Promoting a knowledge based NHS

Getting started Tools and techniques Technical Resources / case studies DOnline learning – bringing KM to life Promoting a knowledge based NHS

E Relevance and application Supports healthcare delivery That it is imperative for the NHS to make the best use of available resources in order to provide high quality, equitable care for patients* “we need to be better, and we did get better but it took us too long I think, at capturing the learning as each system goes in; formally capturing the learning and having some good way of presenting that to the next people. So many times lessons have just slipped through and they’ve been repeated and repeated. We should all have been taken out and shot the second time that we put in a system and the printers didn’t work …. we could have prevented that.” Clinical Lead, Knowledge Harvest Supports business continuity Corporate memory Knowledge transfer and acquisition * REPORT OF A NATIONAL REVIEW OF NHS HEALTH LIBRARY SERVICES IN ENGLAND: From knowledge to health in the 21st Century, Peter Hill, March 2008 Promoting a knowledge based NHS

E Relevance and application Supports healthcare delivery That it is imperative for the NHS to make the best use of available resources in order to provide high quality, equitable care for patients* Supports business continuity Corporate memory Knowledge transfer and acquisition Promoting a knowledge based NHS * REPORT OF A NATIONAL REVIEW OF NHS HEALTH LIBRARY SERVICES IN ENGLAND: From knowledge to health in the 21st Century, Peter Hill, March 2008

E Relevance and application Supports healthcare delivery That it is imperative for the NHS to make the best use of available resources in order to provide high quality, equitable care for patients* The long term ‘knowledge’ challenge To support the NHS to achieve service transformation Supports business continuity Corporate memory Knowledge transfer and acquisition Promoting a knowledge based NHS * REPORT OF A NATIONAL REVIEW OF NHS HEALTH LIBRARY SERVICES IN ENGLAND: From knowledge to health in the 21st Century, Peter Hill, March 2008

Thank you Louise Goswami | Head of Library and Knowledge Services, NHS South East Coast | Andrew Lambe | Knowledge Management Lead, NHS Connecting for Health | Promoting a knowledge based NHS