Steps to become a CCA Partner Jenny Law 17-Feb-2009

Steps to become a CCA Partner 1.Oracle Partner Network (OPN) Membership 2.Siebel Product Focus Area (PFA) 3.Training 4.Demonstration Software 5.Technical Support 6.Other Resources

Steps to become a CCA Partner STEP 1 - OPN Membership To become an OPN Member Complete and submit the OPN Enrolment Form online OPN Homepage is Pay OPN Annual Membership Fee of USD$1995 Membership processed and accepted Have access to general information on the OPN Portal at via individual OPN Web Accounts

Steps to become a CCA Partner STEP 2 - Siebel PFA: What is it? Siebel Product Focus Area (PFA) To view specific information via the OPN Portal about Oracle’s CRM initiatives you will need to join and be accepted into the Siebel Product Focus Area You will receive access to: News & Events: Keep up with news and get advance notice of upcoming events Education: Access to the latest Oracle Siebel training courses, online seminars, and webcasts Sales Kits: Oracle Siebel Sales Kit, Customer Adoption Presentations, White Papers and Executive Support for qualified key customer opportunities Marketing: Partner testimonials, lead generation, marketing campaign kits, customizable collateral,technical workshops, and solution seminars

Prerequisite: Must be a current OPN Member in good standing. Complete and submit the Siebel Product Focus Landing Pad questions found on the OPN Portal under Engage with Oracle>Product Focus Areas>Oracle’s Siebel>Meet the Requirements>Siebel Product Focus Area Link When request is processed and accepted, you will see the Siebel Link under the Product Focus Heading in My Company Initiatives area Request will be processed within 5 working days Web Access is Steps to become a CCA Partner STEP 2 - Siebel PFA: How to join?

Approved members of the Siebel PFA will get access to Siebel Global Partner Portal - CCA Global Partner Portal - center-anywhere/contact-center-anywhere.html CCA APAC Partner Portal - center.htm Steps to become a CCA Partner STEP 2 - Siebel PFA: What do I get?

Siebel Global Partner Portal

CCA Global Partner Portal

CCA APAC Partner Portal

Steps to become a CCA Partner STEP 3 – Training: Online via CCA Global Partner Portal Education CCA Configuration and Sizing TOI Oracle Contact Center Anywhere Functional Overview CCA 3 Interface Demo CCOD 3 Interface Demo AGSS - CRM Connect: Oracle Contact Center Anywhere Working with Administration Manager Introduction to Distributed Architecture

Steps to become a CCA Partner STEP 3 – Training: Online via CCA APAC Partner Portal EDUCATION Sales Enablement CCA Partner Sales Enablement Workshop Agenda Sales Overview Positioning Contact Center Anywhere Selling Contact Center Anywhere Case Studies iLearning Oracle Contact Center Anywhere iLearning

Steps to become a CCA Partner STEP 3 – Training: APAC CCA Implementation Training Tentative plan: 10 days Instructor Led Training 2 sessions in APAC: Beijing and Manila Additional session may be conducted in India

Steps to become a CCA Partner STEP 4 – Demonstration Software: How to have access? Step 1: Partners must complete the Minimum Training RequirementsMinimum Training Requirements Certified and Certified Advantage partners may have already met the Minimum Training Requirements as a part of completing the CP/CAP Staff Competency Requirements (PDF).Minimum Training RequirementsCP/CAP Staff Competency Requirements Step 2: Download or Order Software by clicking on the Download Applications Software link below. Downloads are available in most countries. To determine if downloads are available within your country click on the Download Applications Software link below and confirm downloads are available in your country via the edelivery page. The following links are provided for partners who are members of the appropriate Applications Product Focus Area and have completed the Minimum Training Requirements or met the appropriate CP/CAP Staff Competency Requirements (PDF).Minimum Training Requirements CP/CAP Staff Competency Requirements Download Applications Software via edelivery. Download Applications Software via edelivery. OR Request a physical shipment of the software by downloading and completing the Development and Demonstration Ordering Document (XLS). This ordering document should be completed only AFTER the Minimum Training Requirements have been completed. Refer to the following documents for instructions on how to complete and submit the ordering document. Development and Demonstration Ordering DocumentMinimum Training Requirements Instructions for Requesting SoftwareInstructions for Requesting Software (PDF) Sample Order Form Sample Order Form (PDF)

The Contact Center Anywhere Applications require a minimum level of education and expertise to operate with optimum performance. Before access to software is allowed, at least one individual from the partner organization must complete all of iLearning Training courses below Contact Center Anywhere Online Courses: TOI Oracle Contact Center Anywhere Functional Overview AGSS - CRM Connect: Oracle Contact Center Anywhere Working with Administration Manager Introduction to Distributed Architecture Steps to become a CCA Partner STEP 4 – Demonstration Software: Minimum Training Requirements for Access to CCA Software

Steps to become a CCA Partner STEP 4 – Demonstration Software: Download Software Download Applications Software via edelivery.

Steps to become a CCA Partner STEP 5 – Technical Support Purchase Support Request Packs. "Partner" level OPN members must purchase Support Request packs in order to receive online support. 10 SRs $3000 or 25 $5000 Certified Partner (CP) and Certified Advantage Partner (CAP) level partners receive a specified number of Support Requests free each year as a benefit. See the Support Benefits page for more detail on partner support benefits by partner level.Support Benefits page Access Technical Support

Steps to become a CCA Partner STEP 5 – Technical Support: MetaLink3 MetaLink3 - To register for MetaLink 3, you will need a valid Support Identifier. A Support Identifier is a unique number given to each partner with a current Oracle PartnerNetwork membership. If you did not receive your Support Identifier number, please contact your local Oracle PartnerNetwork Interaction Center to obtain your Support Identifier number. Oracle PartnerNetwork Interaction Center

Steps to become a CCA Partner STEP 5 – Technical Support: MetaLink3 Knowledge Base

Steps to become a CCA Partner STEP 5 – Technical Support: Oracle Documentation

Steps to become a CCA Partner STEP 5 – Technical Support: CCA Documentation

Steps to become a CCA Partner STEP 6 – Other Resources Oracle.com CCA Product Page center-service/ htm CCA Price List ELAPPSPL_CMP.PDF Oracle Mix Group: APAC Partner CCA Group

Contact Information – Alliances & Channels Arun Ragothaman Channel Sales Manager Telephone Ravi Nair Partner Development Manager Telephone Jenny Law Senior Manager, Product Enablement - CRM Telephone Paul Muller Senior Director, Specialty Applications Channels Telephone