Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. C&C Experts 1 End Customer Migration Command & Control: Requirements Capture Workshop (2) The purpose of this presentation is to: articulate to Communication Providers the high level design proposed by BT to provide a Command & Control structure during End Customer migration In order to: facilitate the capture of any low level design requirements Enquiries regarding this presentation should be directed to Dave Jackson on or

Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. C&C Experts 2 What we will cover today 1.BT Design For Migration Control Structure  Timing and Sequencing  Change Control processes  Interfaces  Alignment with Initial requirements (from Workshop 1)  Duration of structure 2.Open Forum (requirements capture 2) 3.Review of requirements 4.Next Steps and Forward plan review

Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. C&C Experts 3 Why not BAU? Why Command & Control ? Migration of End Customers to 21CN is a very complex task  Therefore careful planning is paramount There are multiple stakeholders  We need to keep everyone appropriately informed Each Migration is time constrained  Take decisions & enact them quickly  We need to be able to receive and respond to all incidents in a controlled manner Service Assurance for End Customers is paramount  We need to ensure our engineering resources are free to focus on assuring the network  There needs to be very clear processes so that all parties know their responsibilities and how to react to events as they unfold

Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. C&C Experts 4 Migration Command & Control: Key Purpose For End Customer Migration, it will provide a clearly understood structure for the dissemination of defined information including the  lifespan of the structure  timings for information flow provide a set of defined interfaces for managing information flow identify processes which require development or evolution It will not: define detailed processes replace BAU, it will supplement manage or communicate with end customers directly manage CP interconnect route migration

Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. C&C Experts 5 Command & Control Structure End Customers Communication Providers End Customer Contact Centre (Comms WG) BT Service Centre Migration Control Centre Network Management Centre Core Business Functions: Schedule & Schedule Change Control DLE preparation management Migration Control Management Fallback Management Fault Reporting support Measurement & Management information Supplier Performance Monitoring Alarm Monitoring 2 nd / 3 rd line fault support INFORMATION FLOW

Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. C&C Experts 6 Migration Command & Control Centre: Core Business Function Definitions Schedule Change Control:  development/dissemination of fit for purpose migration schedules including operation /management and adjudication of change requests DLE Planning Management:  preparation activities are completed to schedule Migration Control Management:  detailed migration activity on a per DLE basis until BAU processes resume Fallback Management:  operating the process which will assess performance against pre defined fallback criteria and implementing agreed fallback methodologies Fault Management:  operating the fault management support processes during the period of migration until BAU processes resume Measurement and Management:  collate information and design reports prior to distribution Supplier Management:  responsible for monitoring performance trends of key suppliers

Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. C&C Experts 7 Migration Command & Control: Principles utilises BAU where at all possible does NOT break working processes augments the fault / fix process supports best in class cost, efficiency optimised, ensures SLA management remains controlled retains existing Communication Provider relationships ensures information flows from a single central expert control

Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. C&C Experts 8 Migration Command & Control: What are the key areas of consultation? Schedule Change Control:  What should the schedule contain and when/how is it shared?  What are the processes which underpin it eg Change Control? Fallback Management:  What are the fallback criteria? Fault Management:  How do we diagnose faults during the migration period?  What special reporting procedures should we have in place?  What are the service levels in operation during migration? Measurement and Management:  What pro-active updates do we provide and when (before, after & during migration)?

Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. C&C Experts 9 W/shop (1) 17/01 May 06Jul 06Nov 06 Migration Command & Control: Consultation Framework Operation & fit for purpose will be reviewed during Pathfinder Requirement Capture W/shop (2) 14/03 Delivery (inc War game development War gaming & Implementation Fallback Criteria Go/No Go Decisions Fault Diagnosis Fault & Service Mgt criteria Jan 06 Output End 04

Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. C&C Experts 10 Migration Schedules: Key principles: Migration Schedules will start being issued at “6months to go” Progressively more detailed (Monthly>weekly>daily) Monthly Schedules will identify the “Grooming window” for a DLE This can show DLE, Conc and number range. Build on information contained within NIPP/LLU portal Issued & controlled by Migration Control Centre Will enable Communication Providers to conduct detailed planning for End Customer Migration Support End Customer Communications:  as envisaged by Communications Working Group  By Communications Providers directly as required

Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. C&C Experts 11 Schedule Change Control -21 to -18 Months -6 M-4 M -3 M -2 M - 4 Wks + 1 W NIGHT OF END CUSTOMER MIGRATION SCHEDULING & CHANGE CONTROL Plan of Record Fixed Change Request process available Schedule Fixed Monthly Migration Schedule Issued Weekly Migration Schedule Issued Nightly Migration Schedule Issued Monthly Migration Schedule Fixed Weekly Migration Schedule Fixed Nightly Migration Schedule Fixed

Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. C&C Experts 12 Schedule Change Control: Principles Plan of Record (Quarterly Programme) Issued Quarterly under Change Control No Change Requests to “advance” DLE migrations from one quarter to another 21 months out (HLSAN issued) Migration Schedules (Monthly Programme) Issued monthly on a rolling basis & includes “low network activity period” No Change requests accepted after “4 months to go” Migration Schedules (Weekly Programme) Issued monthly on a rolling basis No Change Requests accepted after “2 months to go” Work Schedules (Daily or rather “Nightly” programme) Issued 6 weeks out on a weekly basis No Change Requests after “5 weeks to go”

Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. C&C Experts 13 Change Request Process: Principles The Change Request Process for the Plan of Record will remain unchanged Change Requests can be raised against any of the “Schedules” within the defined window  to an defined BT account  using the same forms as used for the Plan of Record BT circulate to registered Communication Providers who may comment within 5 days (anonymous basis) Requests adjudicated BT notifies all of outcome Schedule updated at the “Fixing Point”

Consult21 Information is subject to change and is for discussion purposes only. Any dates/timings are the current anticipated timescales and may be subject to change. C&C Experts 14 Alignment of Initial Requirements Update on existing requirements: Nearly all requirements are catered for What BT cannot deliver: MCC 007 only generic periods will be communicated.