1 Creative Innovation – Customer Satisfaction – Continual Quality Improvement Voice over IP and Unified Communications are forces that will cause most companies to upgrade/update their existing telephony systems The Opportunity

2 Creative Innovation – Customer Satisfaction – Continual Quality Improvement Open Source Disrupts Proprietary Alternatives

3 Creative Innovation – Customer Satisfaction – Continual Quality Improvement Function/Application Open Source Solution Operating SystemLinux Web ServerApache BrowserFirefox Telephony/CommunicationsAsterisk DatabaseMySQL Customer Relationship ManagementSugarCRM BackupZmanda Productivity SuiteOpen Office Collaboration SuiteZimbra Open Source ‘defacto’ standards

4 Creative Innovation – Customer Satisfaction – Continual Quality Improvement 2008 New PBX End Points 2008 Largest SuppliersEnd Points Nortel2,632,145 Asterisk (Digium)2,512,179 Cisco1,990,255 Avaya1,752,885 Mitel1,228,887 NEC1,222,578 Source: Eastern Management Group

5 Creative Innovation – Customer Satisfaction – Continual Quality Improvement ❶ NO VENDOR LOCK-IN

6 Creative Innovation – Customer Satisfaction – Continual Quality Improvement  Easy web-based management  Automatic Call Distribution (Queues)  Simple, Effective Reporting  Call Recording  Automatic Backups  Call Rules  Customizable Features  IVR (Interactive Voice Response)  Web User Portal  Voic to  Faxes to  Call Log  Call Cascade  Call Block  Advanced Visibility with The Switchboard

7 Creative Innovation – Customer Satisfaction – Continual Quality Improvement Enterprise features at a price you can afford ❸ FUTURE PROOF CONFERENCING REPORTING CALL LOGGING REPORTING CALL LOGGING CALL QUEUES RECORDING SWITCHVOX MOBILE

8 Creative Innovation – Customer Satisfaction – Continual Quality Improvement Incoming Call Profile Switchboard Control from Endpoints Dual system registrations Upload ring tones Distinctive ring/ring hints Multiple language support SNMP ❹ EASY TO USE

9 Creative Innovation – Customer Satisfaction – Continual Quality Improvement ❺ MANY PRODUCTS IN ONE

10 Creative Innovation – Customer Satisfaction – Continual Quality Improvement Saves Big Money Switchvox Other