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SWITCHVOX SMB 4.5 New Release Training
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NEW RELEASE User Experience
Creative Innovation – Customer Satisfaction – Continual Quality Improvement 2
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FEATURES Phone Feature Packs
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PHONE FEATURE PACKS Phone Feature Packs new name for Phone Provisioning Tokens NEW! Creative Innovation – Customer Satisfaction – Continual Quality Improvement 4
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PHONE FEATURE PACKS SKU changes related to Phone Feature Packs
1SWXPPFPPCOM[X] Feature Pack for Polycom 1SWXPPROVSNOM[X] Feature Pack for snom 1SWXPPROV[X] no longer available Polycom feature packs different than snom’s Snom feature packs have just a few new features Polycom feature packs have a TON of new features! (Some might say they’re PACKED with features) Creative Innovation – Customer Satisfaction – Continual Quality Improvement 5
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MULTIPLE EXTENSIONS PER PHONE
Add up to two additional (depending on phone model) extensions registered to a phone snom too! These additional extensions are defined by the administrator extension/username server (for provisioning against another Switchvox server or another SIP server) password Creative Innovation – Customer Satisfaction – Continual Quality Improvement 6
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MULTIPLE EXTENSIONS PER PHONE
NEW! Creative Innovation – Customer Satisfaction – Continual Quality Improvement 7
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ALTERNATE HOSTS Used to set up failover server
snom too Second host to register the same extension to Best used when servers are identical same software version similar backups NEW! Creative Innovation – Customer Satisfaction – Continual Quality Improvement 8
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ADMIN PHONE PREFERENCES
Security option allows phones to only receive phone calls from the PBX Enabled by default! snom too Options to change the Digit Map Timeout values Define a custom NTP server for the phones Creative Innovation – Customer Satisfaction – Continual Quality Improvement 9
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ADMIN PHONE PREFERENCES
NEW! Creative Innovation – Customer Satisfaction – Continual Quality Improvement 10
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DISTINCTIVE RINGS Admin can upload ringtones
User can upload ringtones or use the ones provided Which ring is played when controlled by user’s Ring Rules. Can have Ring Rules based on: The type of call – Queue, Direct, Internal, External A list of extensions A list of Caller ID numbers or a range A pattern for Caller ID number A particular “Ring Hint” Creative Innovation – Customer Satisfaction – Continual Quality Improvement 11
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ADMIN UPLOADS RINGTONES
NEW! Creative Innovation – Customer Satisfaction – Continual Quality Improvement 12
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USER PHONE FEATURES NEW!
Creative Innovation – Customer Satisfaction – Continual Quality Improvement 13
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USER PHONE RINGTONES NEW!
Creative Innovation – Customer Satisfaction – Continual Quality Improvement 14
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USER RING RULES NEW! Creative Innovation – Customer Satisfaction – Continual Quality Improvement 15
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USER SETS RING RULE CONDITIONS
NEW! Creative Innovation – Customer Satisfaction – Continual Quality Improvement 16
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RING HINTS Ring Hints are defined inside of IVRs by admin
Set Distinctive Ring Hint Remove Distinctive Ring Hint Multiple hints may be active at once (array) clear all hints remove a specific hint append a hint set a hint based on a system variable Creative Innovation – Customer Satisfaction – Continual Quality Improvement 17
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DYNAMIC RING HINT IVR NEW!
Creative Innovation – Customer Satisfaction – Continual Quality Improvement 18
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USER SETS RING RULE CONDITIONS
NEW! priority Creative Innovation – Customer Satisfaction – Continual Quality Improvement 19
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USER PHONE PREFERENCES
Choose line labels snom too Choose the number of line keys used by each line registration Enable/disable the missed calls notification New Switchboard option to allow handsfree dialing Instead of Click>Ring>Pickup dialing done today Creative Innovation – Customer Satisfaction – Continual Quality Improvement 20
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USER PHONE GENERAL OPTIONS
NEW! Creative Innovation – Customer Satisfaction – Continual Quality Improvement 21
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USER PHONE POLYCOM OPTIONS
NEW! Creative Innovation – Customer Satisfaction – Continual Quality Improvement 22
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USER PROFILES Upload a picture of the user Define title and location
These pictures, along with the caller information (title, location, ), can then be displayed on incoming and outgoing calls New Switchboard panel Rendered on the displays of the phones Creative Innovation – Customer Satisfaction – Continual Quality Improvement 23
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USER CONTROLLED PROFILE
NEW! Creative Innovation – Customer Satisfaction – Continual Quality Improvement 24
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PHONE APPLICATIONS Accessed through services button on the phone
Directory search the company directory and dial only local system Phonebooks list and dial the contacts on your Switchvox Phonebooks Voic visual voic (just like your iPhone) Record calls on the fly Parking Lots list and retrieve parked calls Creative Innovation – Customer Satisfaction – Continual Quality Improvement 25
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PHONE FEATURES Phone Feature Packs give Polycom IP phones integrated applications Polycom VVX1500 Creative Innovation – Customer Satisfaction – Continual Quality Improvement 26
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MAIN MENU Creative Innovation – Customer Satisfaction – Continual Quality Improvement 27
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DIRECTORY Creative Innovation – Customer Satisfaction – Continual Quality Improvement 28
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PHONEBOOKS Creative Innovation – Customer Satisfaction – Continual Quality Improvement 29
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VOIC Creative Innovation – Customer Satisfaction – Continual Quality Improvement 30
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RECORDING Creative Innovation – Customer Satisfaction – Continual Quality Improvement 31
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PARKING LOTS Creative Innovation – Customer Satisfaction – Continual Quality Improvement 32
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INCOMING CALL Creative Innovation – Customer Satisfaction – Continual Quality Improvement 33
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FEATURES Internationalization
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GUI Languages Sound Packs LOCALIZATION NEW! US English US English
UK English Italian Castilian Spanish (Spain) Latin American Spanish Sound Packs US English UK English Italian Castilian Spanish (Spain) Latin American Spanish French French Canadian Australian English NEW! Creative Innovation – Customer Satisfaction – Continual Quality Improvement 35
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INTERNATIONALIZATION
Gets set on first login but you can change it later Switchvox ships with all GUI text in all languages Ships with US English sound pack Sound packs are big files Get others from the add-ons page Users and Admins (and other sub-admin accounts) can have different languages Users default to what the admin has set Depending on the language set for your audio files, counting/dates, etc. will be localized NEW! Creative Innovation – Customer Satisfaction – Continual Quality Improvement 36
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USER CONTROLLED PROFILE
NEW! Profile displays in the correct/set language for the extension being called on the phone and in the Switchboard. Creative Innovation – Customer Satisfaction – Continual Quality Improvement 37
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FEATURES Administrator Enhancements
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SNMP Simple Network Management Protocol
Computers watching computers for things that need attention Standard things to watch for network interfaces memory usage RAID status Switchvox watches for Switchvox specific stuff too ITSP connectivity Call load phone registration Documentation of all OIDs in the manual No traps, we just feed you data Creative Innovation – Customer Satisfaction – Continual Quality Improvement 39
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SNMP DOCUMENTED NEW! Creative Innovation – Customer Satisfaction – Continual Quality Improvement 40
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API CHANGES All new features have related API methods 40+ new ones
Documentation in Developer Central Creative Innovation – Customer Satisfaction – Continual Quality Improvement 41
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MISCELLANEOUS Wider interface, improved layout T.38 fax fixes
New beautiful help system New features have permission settings NEW! Creative Innovation – Customer Satisfaction – Continual Quality Improvement 42
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DETAILS, DETAILS All the other stuff
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DETAILS, DETAILS No pricing changes related to 4.5 release
SMB costs the same Feature packs cost the same as phone tokens did New SKUs are in the price list now Will continue to ship appliances with 4.0 until stock is depleted, then will ship with 4.5 1 click upgrade to 4.5 Creative Innovation – Customer Satisfaction – Continual Quality Improvement 44
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THE UPDATE PROCESS Take a backup Read the release notes
Take this opportunity to set up automatic backups Download the backup on to your desktop Please. Really. I’m serious. Read the release notes Make sure you have the installation disc handy Check for current calls in Diagnostics > Current Calls Perform the update Log in to the admin tools Navigate to Machine Admin > Updates Page will show the update when it’s available Creative Innovation – Customer Satisfaction – Continual Quality Improvement 45
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NEW MARKETING MATERIAL
SMB Brochure Suggested website copy promotional copy Images Suggested tweets, blog posts, ads Creative Innovation – Customer Satisfaction – Continual Quality Improvement 46
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THANK YOU Questions?
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