October 21, 2011

 Benefit Year Earnings (BYE): Root Causes Identified:  Agency Causes  Incomplete explanation of issues  Data entry errors.  Law changes.  Claimant Causes  Failure to report wages.  Report incorrect wages..  Employer Causes  Not reporting New Hire  ETC. 2

 Benefit Year Earnings (BYE): Planned action(s) to address:  More knowledgeable staff.  Provide more user friendly computer screens.  Educate legislators Principal milestones:  October 20, 2011  January 31,2012  April 30,

 Separations (SEPs): Root Causes Identified:  Agency Causes  Enter the incorrect last employer  Add issues to the wrong claim.  Inexperienced staff.  Failure to keep abreast of law/policy changes.  Claimant Causes  Provide the incorrect last employer.  Provide incorrect reasons for separation.  Failure to update mailing address.  Employer Causes  Failure to update mailing address.  Conflicting reasons for separation from 3 rd parties  And employers. 4

 Separations:  Planned action(s) to address:  Provide training to UI staff.  Conduct employer seminars.  Employer address verification system to identify incorrect last employers (New ONIC II)  Principal milestones:  Current  January

 Work Search Issues: Root Causes Identified:  Agency Causes  Failure to clarify what a work search is.  Failure to define work search requirments.  Better understanding of policies.  Claimant Causes  Unsure of what is required.  Perform searches outside of one’s education  And experience.  Unwillingness to comply with work search requirments.  ETC 6

 Work Search Issues :  Planned action(s) to address:  Post informational videos that explain work search  requirement.  Claimant messaging system that notify claimants of work  search requirement.  Review policy regarding number of work searches  Principal milestones:  March 2012  June 2012  March 2012  ETC. 7

8  Issue 1: xxxxx  Root cause(s) identified:  Same as National focus  Planned action(s) to address issue  AAA  BBB  CCC  Principle milestones  DDD  EEE  ETC.

9  Issue 2: xxxxx  Root cause(s) identified:  XXX  YYY  ZZZ  Planned action(s) to address issue  AAA  BBB  CCC  Principle milestones  DDD  EEE  ETC.

 Strategies to Support Owning UI Integrity:  Encourage every staff member …etc.  To take the extra minute to verify information. Do it right the  first time.  To attend training  To submit suggestions regarding policies and law changes  Develop processes ….etc.  Improve communication to UI staff  Improve training tools  Maintain management oversight…etc.  Upper level management is responsible for  Milestones.  ETC. 10

 Communications Strategies:  To claimants  Utilize claimant messaging system to provide better  communication to claimants.  Post informational videos to better educate claimants.  Train UI staff to improve communication to claimants.  To employers  Conduct employer seminars to better educate  UI Tax staff to assist in educating Employers  ETC. 11

 Communications Strategies, Continued:  To state UI staff  Utilize to keep all staff informed.  Conduct weekly meetings.  Policy and Procdures.  To the public  Release statements/publish newspaper articles.  Post messages at Workforce Centers.  To state leaders (Governor, state legislature, etc.)  Establish a legislative committee.  Submit annual reports to state leaders.  ETC. 12

 Killer App:  Description of Issue:  XXX xxxxx xxxx xxxxx xxx x xxxxx xxxx etc.  Description of Solution:  XXX xxxxx xxxx xxxxx xxx x xxxxx xxxx etc.  Xxxxx xxxx xxxxx xxx x xxxxx xxxx etc.  Anticipated results:  Timeliness, accuracy, etc. improved by XX  Improper payment reduction: xx%  Cost / Benefit explanation:  Xxx xxxx xxxx. Xxxxx etc.  Increased notification of BAM findings  Increased supervisory monitoring of pending due dates  Increased supervisory claim processing reviews 13

“Integrity: Own It!”  Questions?  State Contact for follow-up: Jane Doe: Phone: 123/