MCLARY MANAGEMENT Mobility Management MTAP PHOENIX, AZ December 3, 2009 James J McLary McLary Management

MCLARY MANAGEMENT SAFETEA - LU  Coordinated Planning  Mobility Management 80/20  Federal matching

MCLARY MANAGEMENT The Vision  Enhancing customer access to transportation services through partnerships and collaboration  Disaggregated service delivery  Integration of transportation and Land use  FOCUS ON THE CUSTOMER

MCLARY MANAGEMENT The Mobility Management Concept  Service Management & Development  Vehicles  Movement of People  System Development & Management  Land use − TOD, Livable communities − Green

MCLARY MANAGEMENT Service Management & Development BUS, DR, TAXI, HUMAN SERVICE, TRAVEL TRAINING, BICYCLES,, VOLUNTEER, SIDEWALKS, FLEX CARS, RIDESHARING, RIDEBANKS, SINGLE OCCUPANT AUTOMOBILE RAIL

MCLARY MANAGEMENT System Development & Management  Planning  Transportation - Regional  Land Use – Livable Communities  TOD  Demand Management  HOV/HOT  Congestion Pricing  Regulatory Barriers  Telecommuting, Flex hours

MCLARY MANAGEMENT United We Ride Coordinated Human Service Planning BORPSAT Executive Order CCAM Policies MSAA Technology

MCLARY MANAGEMENT Coordinating Council on Access and Mobility TransportationHealth and Human Services EducationLabor AgricultureInterior Social Security AdministrationHousing and Urban Development JusticeVeterans Affairs National Council on Disability

MCLARY MANAGEMENT Non-Federal Association Actions  APTA  CTAA  TLPA  NRC  Advocacy Organizations – CIL PVA  Easter Seals PA/NCST

MCLARY MANAGEMENT Family of Services  Public Transit  Bus/Rail  ADA  Route Deviation  Service Routes  Demand Response

MCLARY MANAGEMENT Family of Services (cont.)  Taxis  Hourly Rental Cars  Ridesharing/Carpooling  Slugging - Instant carpools  Guaranteed Ride Home  Transportation Management Associations  Volunteer Programs

MCLARY MANAGEMENT Non-Traditional Aspects  ITN – Ride bank  Travel Banks  Travel Navigators  Tele-commuting  Tele-commuting Centers

MCLARY MANAGEMENT Technology  Automatic Vehicle Location - GPS  Electronic Fare Collection/Payment  Scheduling and Dispatch/ MDT / MDT  Transit Security  Transit/Fleet Management  Traveler Information - Google

MCLARY MANAGEMENT Where is it working?  Maricopa County, AZ  Buffalo, NY  Lower Savannah COG  Wisconsin  Florida State

MCLARY MANAGEMENT Maricopa County, AZ  Mobility in the broadest sense  Not just transportation, all aspects of mobility  Coordination is just a piece  25 recommendations

MCLARY MANAGEMENT Buffalo, NY  Private-for-profit  2 counties  Maintenance  Training  Medicaid  Brokerage I & R – Developing Software

MCLARY MANAGEMENT Lower Savannah COG  Six Rural Counties  2 Mobility Managers  Sharing Vehicles >300  Medicaid System’s Transformation Site & MSAA Site  Central Clearing House  I & R (Information and Referral)  Contracting for Services

MCLARY MANAGEMENT State of Wisconsin  Used 5317, 5316, and STRAP to fund 29 mobility managers in 2008 − In 2009, they had 48 MM  People located in CIL, CAP, Aging Offices, Counties, transit agencies, etc.  Local decisions  All types of programs - car sales and repair, car pooling, volunteers, vouchers, travel training  WisDOT support, training, Google site

MCLARY MANAGEMENT Florida State  Statutory Chapter 427  LCB/CTC  All 67 Counties Participate  Seven State Agencies  7 Members at Large (e.g., citizens, private for-profit)

MCLARY MANAGEMENT Challenges  “I believe that one of the most important things we as industry leaders must do is to ask ourselves: “What business are we in?” For example, private passenger railroads like the Pennsylvania and New York Central, among the most powerful business a century ago, are now extinct. Why? Because they failed to adapt. They had what I call “marketing myopia.” They viewed themselves as being in the railroad business instead of the people business. Don’t think mode…think people!”[1][1]  [1] James Simpson, Community Transportation, Fall 2006, Washington DC 20005, page 24 [1]

MCLARY MANAGEMENT WHERE DO WE GO??  HOW CAN WE IMPROVE MOBILTY IN OUR CITIES AND RURAL AREAS?