Statistical Users Forum Improving Access to Government Datasets Thursday 18 January 2007 Royal Statistical Society, 12 Errol Street, London EC1Y 8LX Local Government Perspective: Health & Social Care Yong Lee Kent County Council

Health Strategy & Policy Team - Adult Services Concept: DIKW Analogy: Clothing Industry Making Data Accessible: Business approach Health & Social Care Data: some analysis, - leading to... Potential: Health & Social Care Index ? Talk Structure

Health Strategy & Policy Team - Adult Services Data > Information > Knowledge > Wisdom Jonathan Hey: The Data, Information, Knowledge, Wisdom Chain: The Metaphorical link (UNESCO) December 2004 Concept: DIKW

Health Strategy & Policy Team - Adult Services Data Information Knowledge Wisdom Understanding Context Researching Absorbing Doing Interacting Reflecting Joining of wholes Formation of a whole Connection of parts Gathering of parts Past Future Experience Novelty DIKW hierarchy: Clark 2004 Concept: DIKW

Health Strategy & Policy Team - Adult Services Knowledge Management Content Management Computers Information Communication Technology Concept: DIKW

Health Strategy & Policy Team - Adult Services Concept: DIKW Data Information Knowledge Wisdom Understanding Context Researching Absorbing Doing Interacting Reflecting Joining of wholes Formation of a whole Connection of parts Gathering of parts Past Future Experience Novelty DIKW hierarchy: Clark 2004

Health Strategy & Policy Team - Adult Services From: D&G to M & S Analogy from clothing industry

Health Strategy & Policy Team - Adult Services Analogy from clothing industry H&S Fabrics or...

Health Strategy & Policy Team - Adult Services Business approach - business case Meeting e-government agenda (by 2005) What are the Content Management issues? Not to replicate ONS (at national level) / Regional Observatory / Partners / District Councils; Keep issues focussed on local characteristics; Need to be specific to customer needs (examine nature of enquiries).

Health Strategy & Policy Team - Adult Services Business approach - enquiries database Monitors: Who contacted us (clients): Classified into 16 groups (e.g. General Public, Members, Charities, District Councils, etc.) Thus split internal / external clients What asked for: Write in and/or check-box of most popular products; How enquiry processed (phone, , etc.)

Health Strategy & Policy Team - Adult Services Business approach - Enquiries database

Health Strategy & Policy Team - Adult Services Business approach - analysis of clients

Health Strategy & Policy Team - Adult Services Types of down-load able data Analogue Data Fixed format (e.g. pdf (with tables and maps pasted as pictures)

Health Strategy & Policy Team - Adult Services Business approach - KCC Intranet page

Health Strategy & Policy Team - Adult Services

Types of down-load able data Analogue Data Digital Data data which can be manipulated (e.g. Excel spreadsheet)

Health Strategy & Policy Team - Adult Services Business approach - Enquiries database

Health Strategy & Policy Team - Adult Services Types of down-load able data Analogue Data Digital Data Interactive Digital Data (in a template) e.g. Clients chooses area or variable and the template gets populated with data for chosen area / variable.

Health Strategy & Policy Team - Adult Services

Types of down-load able data Analogue Data Digital Data Interactive Digital Data (in a template) e.g. Clients chooses area or variable and the template gets populated with data for chosen area / variable; Kent View is mapped version

Health Strategy & Policy Team - Adult Services

Business approach - KCC Internet Internet ( Easter 2003: data pages up loaded on internet July 2003: 1,245 hits (74% for first time) Homepage: 293 hits (23.5%) Population: 213 hits (17.1%) 2001 Census: 88 hits (7.0%) Most popular document (ward population estimates) Population Estimates : downloaded 114 times Busiest time: Day: Tuesdays (26% of weekly traffic) Time: between 11:00 to 11:59 (14% of daily traffic)

Health Strategy & Policy Team - Adult Services We are not tinkers who merely patch and mend what is broken…we must be watchmen, guardians of the life and the health of our generation, so that stronger and more able generations may come after. Dr Elizabeth Blackwell Securing Good Health for the Whole Population - Feb 2004 Health & Social Care: the new Agenda

Health Strategy & Policy Team - Adult Services Health & Social Care: the new Agenda

26 Health & Social Care: the challenges

27 Source: Alzheimers Society Health & Social Care: the challenges

29 Source: PPP Unit, Kent County Social Services Health & Social Care: the challenges

30 Source: NICE (National Institute for Clinical Excellence Health & Social Care: the challenges

31 Source: PPP Unit, Kent County Social Services Health & Social Care: the challenges

Health Strategy & Policy Team - Adult Services

33 Health & Social Care : the challenges

34 1 Health & Social Care : the challenges

Health & Social Care : the challenges

36 Health & Social Care : the challenges

Health Strategy & Policy Team - Adult Services Health & Social Care Index Chronic Conditions Domain Social Capital Domain Life Style Domain Care Services Domain Health & Social Care Index?

Health Strategy & Policy Team - Adult Services

Where is the Life we have lost in living? Where is the wisdom we have lost in knowledge? Where is the knowledge we have lost in information? T.S. Elliot, The Rock, Faber & Faber 1934