More Competitive, Lower Cost How Standardization Fuels Growth Kirk Lowery VP – Strategic Customer Solutions

Reinvent IT Economics Free capital to invest in strategic initiatives Infrastructure Strategic Investment Savings Annual IT Spend IT Spending and Demand Survey 80% Maintenance 20% New Projects

Fragmented Information Increases Risk and Cost “The value of information increases exponentially as fragmentation is reduced.” Ellison’s Law

More Competitive, Lower Costs Roadmap to IT Standardization 1 2 3 4 Consolidate Information Improve transparency and reduce cost: Customers Financials Organizations Data Warehouses Documents Standardize Corporate Services Improve efficiencies and reduce costs: Financial Mgmt Human Capital Mgmt Procurement Risk & Performance Mgmt Facilities & Projects Standardize Front Office Grow revenue, improve customer retention and reduce cost: Marketing Sales & Service Relationship Mgmt Collaboration Modernize Core Processes Modernize applications while transitioning to a lower cost platform iFlex footprint Insurace footprint Application Modernization Standardize Business Processes Consolidate Applications & Data 5 Standardize Service Delivery Platform Standardize Service Platform Process Management Business Intelligence Integration User Interaction Security & Compliance 6 Deploy Grid Platform Optimize Infrastructure 7 Outsource Application & Infrastructure Management Source Application Management

Oracle is a Business Innovation Platform Complete, Open, Integrated Service Level Management Governance, Risk & Compliance Grid Infrastructure On Demand Services Business Process Management Integration User Interaction Business Intelligence Application Services Enterprise Performance Management Customer Experience Core Processes Corporate Services Enterprise Data Management Data Warehouse Master Content Mgmt Digital Assets

Accelerate Standardization Benefits Data-Driven Approach Interactive Dashboards Ad hoc Analysis Alerts Microsoft Office & Outlook Reporting & Publishing Disconnected & Mobile Business Intelligence and Master Data Management accelerates analytical reporting benefits while applications are being consolidated. Unify legacy data silos through a common enterprise information model. Expose common enterprise information model to users Leverage out-of-the-box business intelligence capabilities to improve reporting and analytics. Expose data services to composite applications Shelter users from changes to underlying systems as they are consolidated. Simplify risk and performance management Customers Products Financials Payments Master Data Common Enterprise Information Model Application & Data Silos No single source of truth Redundant applications Incomplete and conflicting data Labor intensive compliance Long-term goal: Standardize processes, consolidate redundant applications and eliminate data silos

Accelerate Standardization Benefits Process-Driven Approach Standards-based workflow accelerates process management benefits while applications are being consolidated. Standardized business process is deployed over legacy application silos using industry-standards. Leverage improved business process management and controls. Improve compliance Disseminate best practices quickly across the organization Provide access to user communities through unified workplace Multi-channel access Integrated collaboration tools (e.g. wiki’s, messaging, etc…) Simplify integration through standards-based services Shelter users from changes to underlying systems as they are consolidated over time. No single source of truth Redundant applications Incomplete and conflicting data Labor intensive compliance Long-term goal: Standardize processes, consolidate redundant applications and eliminate data silos Application & Data Silos Standardized Business Process Unified Workplace Connected Devices Mobile Voice Mobil Messaging Business Process Management Compliance

Positioning for the Future Improve Transparency Enable Secure Collaboration Manage Risk Improve Time-to-Market Reduce Cost Protect Information Assets

Accelerate Standardization Benefits Data-Driven Approach Interactive Dashboards Ad hoc Analysis Alerts Microsoft Office & Outlook Reporting & Publishing Disconnected & Mobile Business Intelligence and Master Data Management accelerates reporting benefits while applications are being consolidated. Unify legacy data silos through a common enterprise information model. Expose common enterprise information model to users Leverage out-of-the-box business intelligence capabilities to improve reporting and analytics. Expose data services to composite applications Shelter users from changes to underlying systems as they are consolidated. Common enterprise information model is fed from consolidated master data over time. Customers Products Financials Payments Master Data Common Enterprise Information Model Application & Data Silos No single source of truth Redundant applications Incomplete and conflicting data Labor intensive compliance Long-term goal: Standardize processes, consolidate redundant applications and eliminate data silos

“Companies need to create the conditions that mean new information technology investments contribute to a desired future rather than perpetuating the past”. Don Tapscott New Paradigm Learning Corporation