The Year of the Customer FE&P Reorganization: Improving for Our Customers

Feedback Much Respect And Appreciation For Hard Working And Dedicated FE&P Staff Work Can Be Slow And Sometimes Ineffective Too Expensive; Outside Vendors Are Seen As More Cost-effective We Are Not Creative At Providing Options To Meet Costs, Schedule Or Expectations Not Enough Accountability

Feedback Improvement Opportunities: –Educating Our Customers; Setting Expectations –Standardizing Costs and Processes –Creative Problem Solving –Communications & Transparency of Process –New Technologies & Equipment –Taking Responsibility and Being Accountable

My Goal Build Upon And Preserve The Work Done by FE&P To Create The Beautiful Campus We Have Today Introduce New Processes And Technologies To Be More Productive And Better Meet The Needs Of Our Customers

For FE&P, 2015 is…. the year of the customer FE&P Focus For 2015 Year Of The Customer

Building Maintenance New Building Maintenance Organization: –Zone Shops: Multiple Trades Teamed Within A Shop To Service A Geographical Zone Carpenters, Plumbers, Electricians, Painters, HVAC, PM Shop Located Within Each Zone Similar Concept Within Custodial And Grounds –Cycle Shop: Mobile Team Cycling Annually Through Each Building. Public Space Maintenance –Specialty Shop: Elevators, Roofer, Equipment Repair, Generators Building Controls: Separated from HVAC. Assigned To Central Plant Vehicle Repair: Assigned to Grounds

Zone Map

Advantages Closer To Customers, Tools & Supplies Fewer Customers & Better Communication Less Traveling And More Servicing Reduced Costs Increased Focus On Building Public Spaces Specialization Within Zones & Cross Training Between Trades Enhanced Employee and Customer Satisfaction

Project Management Currently –Two Divisions With Different Practices –Inconsistent Standards –Confusing To Customers Changes –Merge Maintenance PMs into Capital PM Division –Single Project Management Organization –One-stop-shopping For Customers –Standardized Processes

Contracting Currently –Decentralized System –Supervisors Managing Paperwork And Not Getting To The Job Sites –Contracts For Small Dollar Services –Lack Of Competitive Bidding –No “Nimble” Contracts (JOC, ID/IQ) Changes –Create Professional Contracting Position & Hire –Improve Competitive Contracting: Develop RFPs, Conduct Pre- bid Meetings, Evaluate Bids, Select Best Value Contractors –Free Supervisors To Focus On Managing Staff And Work –Implement Nimble Contracts

New Expertise Quality Control Position –Work Flow Analysis: Streamline, Identify Inefficiencies And Focus On Continuous Improvement –Investigate New Technologies And Equipment –Metrics: Productivity & Customer Satisfaction Human Resources Position –FE&P Has Over 300 Employees –Addition Of Full-time HR Position Dedicated To FE&P Employees –Employee Relations, Recruitment Assistance, Performance Management, And Training

Early Successes Eliminated $4 Service Charge On Billable Work Eliminating Requirement To Have A Contract For Small Dollar Purchases Authorize P-Card Use For Small Service Jobs Investigating Alternatives to Project Management Charge Model More To Come….

Russell Price Assistant Vice President, Facilities & Engineering Started February 1, Years Service BS, University of Houston Whitaker Scholar Baker College Associate Farewell Event: March 27 th, 2 PM at Cohen House