Guilford County, NC
In the nineties, a Human Services Committee was formed with Social Services Mental Health Public Health Red Cross Emergency Management Committee met monthly and then quarterly to coordinate shelter and unmet needs
Expanded Players Volunteer Center for coordination Faith Based Community for Recovery center External health providers for child healthcare
Emergency Operations Planning Update ESF Meetings for each major revision Open meeting dates and multiple reviews Recovery Framework Process Meetings for each Recovery Function Expansion of Roles to Goodwill, Salvation Army, etc Ongoing planning engagement through exercises and supporting plan development
Over time, relationships, agency missions, agency policies, and politics change pre- existing agreements A need for “Expectation Management” with all partner agencies Open dialogue is required without egos Paid vs Volunteer representatives and expectations Relationship building is what gets an organization through change
Inviting partner agencies to meetings help to build relationships and educates them on the whole picture of the communities Emergency Management program Integration into ICS classes, JIC classes, etc helps agencies “talk the talk” and understand the complexities of the system Exercise involvement as much as possible!
½ Inch of Ice across the southern 2/3 of Guilford County Power Outages “Rebuild and not Restore” Estimated 22.5m in damages in Guilford Shelter opened for 3 days
It takes a Village to solve problems All partner agencies may not have the same communication expectations Primary contacts are ALWAYS out of town during disasters Hospital Coordination POD Plan enhancements
Advanced Homecare as a long time partner Personnel changes over the years Delivered oxygen to home patients Setup refill stations for bottles Provided oxygen generators at the shelter Received FEMA Reimbursement
Mental Health participation is still a challenge Reduced budgets of partner agencies Transitioning staff in key leadership positions Relationship Maintenance
Don Campbell Guilford County Emergency Mgnt Susan Smith Red Cross