Personalisation in Leicestershire

Transformation of Social Care Putting People First In 2007 the Government created a concordat, an agreement between departments, which outlines the major changes across all social care and health services in the country. The agreement sets out to transform all public services, to give the people who use those services greater choice and more freedom to do the things they would like to. In Leicestershire Adult Social Care, we call this vision Promoting Independence, Changing Lives.

Personalisation Our Purpose: To enable adults in Leicestershire to be as independent as possible and play a full and active part in the life of their communities.

Personalisation Universal Services Prevention & Early Intervention Social Capital Choice & Control At the Local Authority level, Putting People First is known as Personalisation. This involves four key elements -

Seven Steps of Being in Control Assessment of Needs Planning Support Agreement Resource Allocation Organising Support Using the Support to Meet Best Outcomes Review and Evaluation Self Directed Support

The Care Pathway

Cultural Change Traditional Approach Statutory responsibility silos New Approach Personalisation – individualised focus 1.Support based on screening of eligibility on contact. 1.Support provided to those who would benefit from short term reablement. 2.Assessment based on professional knowledge and experience. 2.Self assessment by the individual facilitated by professional support when requested. 3.Type of service delivery solution based on available care provision. 3.Service delivery options explored and designed by individuals. 4.Level of service available determined by level of care needed and unit cost of services. 4.Resource allocation determined by self assessment based on level of support needed. 5.Management of care package responsibility of Adult Social Care. Need for adjustments and changes agreed by local authority. 5.Control and flexibility for service adjustments within resource allocation to individuals. 6.Provider accountability for delivery and quality of service provision retained within Adult Social Care. 6.Provider accountability for delivery and quality of service provided direct to individual. 7.Audit and monitoring of services responsibility of Adult Social Care. 7.Audit and monitoring of services by individuals who receive / purchase them.

Personal Budget Options EITHER Managed Budget. 1. Council Managed 2. ISF (Council commission financial management from a 3rd party) LCC has legal contract with provider SU has legal contract with provider Or a Combo! Direct Payment. 1. Cash Payment 2. Provider Managed Account 3. Trust Fund 4. SU designates an agent to handle their PB. Examples are: Representative User-lead Organisation 3rd Party Organisation (banking only)

Personalisation New Tools For Self Directed Support SSAF RAS Support Planning Process Maps Practice Guidance Training Plan User Groups Evaluation and Review Public Information

Personalisation Timescales for Full Implementation of Self Directed Support in Leicestershire NWL Pilot February 2010 – November 2010 Implementation by LCC Areas Coalville-Monday 29 November 2010 Hinckley -Monday 29 November 2010 Bassett St -Monday 31 January 2011 Market Harborough -Monday 31 January 2011 Loughborough -Monday 28 March 2011 Melton -Monday 28 March 2011 UHL Hospitals -Monday 28 March 2011