‘Supporting and Developing the Tool’ Amanda Norris Julian Fox

UG Feedback response Mass Balance reporting Helpdesk upgrade Queued roll-up Development opportunities Development prioritisation Areas to be covered

UG Feedback – Development Facilitating BVPIs through website Analytical report definitions on website Excel core data set on website CWF pilot online discussion forum Destination type in Q23 – optional New Q15a on number of bring sites Review of the online help

UG Feedback – Development Identify “good practice” guidance Further develop summary spreadsheet Destinations list Q21 monthly roll-up Online help text implementation

Mass Balance We will be adding a mass balance summary This is relatively straightforward for UAs –it can be incorporated into the validation spreadsheet summary There is more data processing required for WDAs as the balance requires WCA data. –This means it cannot simply be added to the validation spreadsheet summary What level of breakdown of the WCA data is needed by the WDA?

Mass Balance (cont.) Screen shots of Excel options –Why choose: because more in the report, longer report takes to run –Full WCA materials breakdown –Materials totals by WCA –No WCA breakdown, just WCAs’ total Remember full breakdown for a WCA is available on each WCA’s report

Mass Balance figures for the WDA But supported by what level of WCA material breakdown ?

With full materials table per WCA

Only totals for each WCA

Only the total for the WCAs

Helpdesk upgrade Current helpdesk logs calls in a database Investigating upgrade to a web-based system –Allow LAs to submit web calls as well as by telephone and –Allow remote access into the database –Make standard answers and FAQs available to all

Queued Roll-up End of quarter is a busy time for rolling up Currently a roll-up process can take a minute –but longer if many LAs are rolling up at the same time The queue will allow WDF to process them one at a time –and so do each more quickly When you click to roll up you receive message that your return is in the queue When roll-up is complete you receive an This process will still be ‘instant’ especially at non- peak times

Development Opportunities 9 development opportunities that have been identified by the user group and operations group They are explained in the accompanying hand-out We would then like your input on prioritisation

Opportunities User feedback on data submission Website upgrade User log-on Menu review Upgrade online help Auto-upload of data LA Reports –PDFs, Excel, CSV –Regional grouping –Improved Benchmarking around family groups External body reports Quarterly question management by LAs