NI Best Practice Scheme 24 th January 2008

Transforming the frontline to online Patricia Montgomery Registrar of Titles and CEO

Executive Agency within DFP Headed by Chief Executive/Registrar of Titles The Agency requires an annual budget of £10m Net DRC financial regime

Land Registers of Northern Ireland The Land Registry Registered Properties in Northern Ireland 25,000 Paper Maps 450,000 Paper Folios Statutory Charges Registry Details of Statutes & boundaries areas of scientific interest etc 18,000 Paper Charge Sheets 5,000 Paper maps Registry of Deeds Unregistered properties in Northern Ireland Paper priority of deeds of sale Recorded 800,000 Paper Memorials

Paper, paper, paper

One Step Processing

Business transformation of LRNI No security or back up LandWeb direct - online direct access service After Before Little to no use of technology Limited accessibility to information - folios & maps New and more customers with different requirements Escalating internal costs Paper centred Technology platform to meet demand and sustain growth Disaster recovery site & plans Not paper-less but less paper Reduced storage costs, increased throughput year on year Business led approach to service offerings

DIPIS Digital Image Processing Intake Service

Customer led approach to delivery of LWD Online viewing of Land Registry folios and maps Online viewing of Registry of Deeds memorials Owner name searches Authentication via Government Gateway Automatic electronic delivery of uncertified copy folio’s, maps and memorials Payment via different mechanisms e.g. Credit Card, Suspense accounts, Counter transactions System reporting LandWebDirect Key Features – Direct Access Service via the Internet

Registration Transactions

LandWebDirect user activity

Customer Base Pre-LandWebDirect Post LandWebDirect

On-site Customer Services

Transformation of Customer Services Area Before!!

After!!

Training and Development Unit

 Stage 1 – Electronic input, form creation, transaction selection and application submission using “wizard” approach  Stage 2 – E-signatures/Authentication Inter-solicitor workflow  Stage 3 – Full electronic submission with “Tell me don’t show me ” E Registration Project Scope of Project

Stage 1 Proposed workflow Print Send to seller’s solicitor for signing Buyer’s solicitor accesses LWD to create form LandWeb Direct (LWD) E-forms submitted electronically via LWD Paper documents posted to LRNI E-forms and paper reconciled – date of registration set

LandWeb Direct (LWD) Buyer’s solicitor accesses LWD to input transaction information Information sent to seller’s solicitor via LWD Information returned to buyers solicitor via LWD Completed Application submitted electronically Future Stages

The Future: E-Training – 3 year project, completion 2009 E-Registration – pilot commenced E-Payment – Mid – 2008 E-Signature – Mid – 2008 Direct public access

“ LRNI has been faced with a period of sustained growth in the demand for its services and it has responded positively by embracing modern, technical solutions to deliver an approach which is innovative and wholly customer focussed. I believe this typifies what Government should be striving to achieve in all our dealings with the public.” David Hanson, MP, Finance Minister 2006