NHS CUI Guidance, Solution Enablers and Early Adopter Programme Presented by: Mark Bower

NHS CUI Programme Overview NHS CUI Guidance NHS CUI Solution Enablers Early Adopter Programme

CUI Programme Goals To support NHS Connecting For Health in: Increasing patient safety CUI Programme Mission Increasing clinical effectiveness Increasing the ease of adoption and relevance of Microsoft Windows and Microsoft Office to the NHS “Delivery of best-practice guidance and solutions that will support NHS Connecting For Health and their suppliers in delivering the National Programme for IT, such that NHS employees are able to work within a more consistent, relevant, productive and managed environment.”

NHS CUI Offerings Guidance –Documentation – strategic, business value, technical product and administrative Solution Enablers –Packaged together in a model implementation for quick deployment –Pick out relevant pieces of the product to NHS Early Adopter Programme(s) –Work with leading-edge entities for feedback during delivery cycle –Deep engagement with leading-edge Trusts

Level 1 Basic Disjointed, manual Infrastructure Knowledge not shared Reactive & ad- hoc Unpredictable service performance User driven “who shouts loudest” Focus is to Avoid Downtime Level 2 Controlled Coordinated, manual Infrastructure. Knowledge silos exist Reactive with some planning in place Services manageable & getting predictable Problem driven Focus is to Get Control Level 3 Standardised Standardized Infrastructure Individual Level collaboration and knowledge sharing Reactive & becoming proactive Stable & architected IT Infrastructure Request driven Focus is to Adopt Standards & Best Practice Level 4 Optimised Consolidated and virtualized Infrastructure Team level knowledge sharing & collaboration Proactive & accountable Continuous service improvement Service driven Focus is on Efficiency Level 5 Innovative IT & business stakeholders work in partnership Enterprise level knowledge sharing & collaboration Strategic assetDrives service innovation Value driven Focus is to become a Catalyst for Innovation NHS Infrastructure Maturity Model

Guidance - What?

Guidance - Why?

Guidance - How: Desktop

Guidance - How: Server

Guidance - How: Security

Guidance - How: Management

IM&T and KWT Solution Enablers

NHS Meetings Centre Solution Enabler

Policies and Procedures Solution Enabler

Supporting Your Business Scorecards Solution Enabler Policies and Procedures Managing Meetings Knowledge Worker Tools Windows Server 2003 Build Microsoft Office SharePoint Server 2007 Deployment Guide 2007 Microsoft Office System Migration Guide NHS Business Desktop Deployment Software Update Management Active Directory Design & Deployment Guides IM&T Tools Microsoft Office SharePoint Server 2007 Excel 2007, Word 2007

NHS CUI Early Adopter Programme

NHS Engagement Over 70 Trusts and HISs involved in defining, testing and piloting the NHS CUI deliverables NHS CUI IM&T guidance and solution enablers applied to over 20,000 NHS workstations; a further 60,000 involved in pilot projects Feedback “CUI guidance was very specific on what we actually needed to do” “The step-by-step guidance was very clear and saved us time”

“CUI – sadly the best kept secret in the NHS, the one place to get new information and support for mission critical Microsoft infrastructure. It gives you the information you need to exploit the NHS Enterprise Agreements, allowing you to deliver exceptional value for money, with full benefits realisation. We now deploy all our MS systems using CUI guidance – it save us time and effort, with a definitive guide for less experienced staff, allowing us to leverage our scarce resources to where they are sorely needed.” Adrian Purcell - Head of IT Services, Humber Mental Health Teaching Trust

“The GPO documentation was specific to the size and scale of an NHS Trust. In the past, consultants’ recommendations have been too generic and more relevant to large commercial organisations. This has saved us an awful lot of time and been beneficial in bringing new ideas into the Trust. The IT team were expecting a long-winded document, but the reality was a much more practical, hands-on experience. It has really helped set the wheels moving and helped speed up usage of GPO.” Damian Lewsley – ICT Systems Manager, King’s College Hospital NHS Foundation Trust

“We knew we would benefit from User State Migration, but didn’t have the time to read all the documents. The NHS CUI documentation was more focused: Bang! Here’s what it is! Here’s what it does! Here’s how you can use it! We went through the NHS CUI documentation step by step and it focuses on what I need to do, avoiding the exotic usage scenarios. It would have taken considerably longer to come up with the solution from scratch without any NHS CUI materials.” Senior Systems Support Technician North and Mid Hampshire Health Informatics Service

KWT - EAP Extended engagement with NHS Trusts Microsoft consulting support –NHS-specific ADS –Review your deployment plans –Assistance and support with execution of the plan Accelerating your deployment of SharePoint or Office 2007

IM&T Tools - EAP Extended engagement with NHS Trusts On-premise Microsoft consulting –NHS-specific Desktop Deployment Planning Services –Review your deployment plan –Assistance and support with execution of the plan Accelerating your deployment of Windows Vista, Office 2007 or Server Infrastructure

Early Adopter Programme What do I need to do? –Have a Business Situation Executive Sponsor Business Case Funding Approved for the deployment –Tell me you’re interested –Complete an application form

Common User Interface Programme Resources NHS at Microsoft.com: Deliverables on N3 PSPG Artefacts/ Artefacts/ NHS CUI Stakeholder Community Workshops 25 March / 20 May in London Microsoft Contacts