Florida Public Service Commission Internal Affairs Hurricane Season Preparation Paul Davis, Director Energy Control Center June 5, 2006

1 Hurricane Preparedness Briefing: 2006 Hurricane Preparation Transmission Inspections Distribution Feeder Vegetation Inspections Storm Cleanup Additional Preparedness Items 2006 Reliability Plan Local Government Interaction Hurricane Preparedness Exercises Outage Reporting Project

2 Transmission System Inspections: Following 2004 hurricane season, entire system patrolled Helicopter patrol (Infrared/vegetation) Ground patrol Prioritized six year detailed inspection cycle 230kV towers and lattice structures Coastal 138kV, 69kV circuits Transmission serving key infrastructure On pace for six year cycle

3 Distribution Feeder Vegetation Inspections: Circuit Priority (public health & safety) Priority 5 – Most critical Priority 1 – Least critical Priority 4 & 5 inspections complete Balance to be completed by July 2006

4 Storm Cleanup From 2004 & 2005 hurricane season: Very few temporary repairs Permanent repairs completed in 2004 and 1st quarter 2005 Relatively little impact from 2005 hurricane season

5 Reliability Plan 2006: Increased Vegetation Management Activity

Reliability Plan: Identification & Repair - Circuit Performance Analysis Update/Review Circuit Priority Repair Capacitors Increased Frontline Personnel Additions Replacing Mobile Data Terminal Increased Equipment Inventory

7 Local Government Interaction: Communication & Coordination with Key EOC Personnel Vegetation Management Incident Bases

8 Hurricane Preparedness Exercises: TECO Energy Emergency Management Summit Company executives & mid-level management Gap analysis, brainstorming logistical issues & recovery Energy Delivery Mock Storm Exercise Storm simulation exercise Supervisors & mid-level management Role responsibilities/gap analysis

9 Outage Reporting Project: Available for Outage & Emergency Calls Instead of busy or no answer, call is auto-routed to separate IVR system integrated with OMS Transparent to customer Estimated restoration times provided Increased flexibility with 3 levels for disasters 1: Play Broadcast message to all callers 2: Process Emergency Calls only 3: Accept Outage & Emergency Calls during any event up to 30,000 calls simultaneously

10 Prepared for Storm Season! Summary: 2006 Hurricane Preparation: Transmission Inspections Distribution Feeder Vegetation Inspections Storm Cleanup Additional Preparedness Items: 2006 Reliability Plan Local Government Interaction Preparedness Exercises Outage Reporting Project