Enabling more sustainable societies How can Vodafone contribute? Christele.Delbe@vodafone.com

Agenda Introduction: The global sustainability challenges What are the challenges faced by multinationals today? Sustainability matters at board level Scoping the opportunity around carbon Learning from the Global e-Sustainability Initiative Carbon Connections Our Machine-to-Machine ambition Example of delivery Enabling social innovations Economic empowerment and mobile access What is our ambition in this space? Delivering beyond mobiles Conclusion: Towards sustainability partnerships? How do our customers perceive us? The rules of the game are changing

The global sustainability agenda and the business response

The global sustainability challenge Climate change Water stress Biodiversity & habitat loss Poverty Health Education Urbanisation Sustainability requires a dramatic shift to alternative lifestyles - embracing technology-driven “hyper-efficiency”

The global corporate response Vision: Double the size of our business while reducing our overall environmental impact across our entire value chain 18 percent of our revenue comes from eco-premium products. Our aim is to increase this figure to 22 percent in 2009 and 30 percent by 2015. Our consumer focused sustainability services range from energy management to managing the carbon impact of how we drive and what we buy. Target: Provide 10 million carbon reducing M2M connections by 2013

Scoping the opportunity

Scoping the carbon reducing potential of the ICT industry Enabling carbon reduction of over 110Mt CO2e with potential customer energy savings of c. €43 billion within the EU 25 in 2020 (use data in notes) 7 Enabling The Low Carbon Economy 12th June 2009

Scoping the carbon reducing potential for mobile Mobile applications could enable carbon reduction of over 110Mt CO2e with potential customer energy savings of c. €43 billion within the European Union 25 in 2020 Enabling carbon reduction of over 110Mt CO2e with potential customer energy savings of c. €43 billion within the EU 25 in 2020 (use data in notes) 8 Enabling The Low Carbon Economy 12th June 2009

Scoping the potential for mobile Carbon Savings (Mt CO2e) Connections (million) Total: 112 Mt CO2e Total: 1 billion Cost Savings (€ million) Total: €43,238m SMART Manufacturing Dematerialisation Enabling carbon reduction of over 110Mt CO2e with potential customer energy savings of c. €43 billion within the EU 25 in 2020 (use data in notes) SMART Cities SMART Grid SMART Logistics

eco-efficiency – doing Our ambition To be admired as a diverse and ethical company, operating responsibly and providing services that enable a more sustainable society for our customers Mission Leading communications company for responsible, ethical & honest behaviour Leading communications company for eco-efficiency – doing more for customers with less Leading communications company for creating sustainable societies Goals Ensure we and our suppliers have an ethical supply chain Deliver accessible products and services Reduce our CO2 emissions by 50% by 2020 Be recognised as having the most customer-relevant sustainability initiatives in our industry Establish joint CO2 reduction strategies with key suppliers Build e-waste management capacity in key emerging markets Deliver innovative products and services recognised as contributing to the Millennium Development Goals Provide 10 million carbon-reducing M2M connections Objectives

Delivering sustainability enablers to our customers Multi-million pound contract will see Vodafone provide nearly 1 million GPRS connections in UK household smart meters Fleet management company Isotrak is using M2M solutions over the Vodafone network to enable smart logistics, cut fuel costs and CO2 emissions

Enabling social innovations

Mobile access and economic empowerment

eco-efficiency – doing Our ambition To be admired as a diverse and ethical company, operating responsibly and providing services that enable a more sustainable society for our customers Mission Leading communications company for responsible, ethical & honest behaviour Leading communications company for eco-efficiency – doing more for customers with less Leading communications company for creating sustainable societies Goals Ensure we and our suppliers have an ethical supply chain Deliver accessible products and services Reduce our CO2 emissions by 50% by 2020 Be recognised as having the most customer-relevant sustainability initiatives in our industry Establish joint CO2 reduction strategies with key suppliers Build e-waste management capacity in key emerging markets Deliver innovative products and services recognised as contributing to the Millennium Development Goals Provide 10 million carbon-reducing M2M connections Objectives

Vodafone and the United Nations Millennium Development goals http://www.vodafone.com/start/responsibility/mdg_resource.html

Delivering sustainable innovations beyond mobile Enabling access to water Enabling access to healthcare

Towards corporate sustainability partnerships

What do our enterprise customers think? Verdantix – Green Quadrant Sustainable Telecoms, 2010 * Examples of channels through which procurement will assess our sustainability performance - Requests For Proposals - contracts - Yearly questionnaires - supplier led award schemes Topic covered range from the greening of our services (handset recycling, e-billing, handset design, + Our strategy + our own carbon footprint + performance on other key areas such as supply chain

The rules of the game are changing RFPs and contractual agreements Sustainability motivated service expectations From mobility to sustainability briefs Seeing is believing Sustainability: the new proxy for innovation Partnerships, partnerships, partnerships! Engaging enterprise customer around thought leadership * Examples of channels through which procurement will assess our sustainability performance - Requests For Proposals - contracts - Yearly questionnaires - supplier led award schemes Topic covered range from the greening of our services (handset recycling, e-billing, handset design, + Our strategy + our own carbon footprint + performance on other key areas such as supply chain

Looking ahead Mobile technology offers many benefits but I think the most important contribution that the industry I work in can provide is the power to allow people to communicate. Never has a global conversation been more important Our priority is to understand the context in which we, and our customers operate in. both now and in the future The Future Agenda programme, hosted by Vodafone, is an open foresight initiative designed to help us do this. 16 issues identified which we believe will impact the world in the next decade – ranging from trust and choice to connectivity, energy, waste, water and work Experts and informed people from 4 continents brought together in workshops to challenge existing perceptions and think of different solutions to some of the big challenges we face Over 50 workshops in 25 locations with inputs from 20000 people. Inputs from almost 200 countries via website www.futureagenda.org Results to be published in November this year Vittorio Colao CEO Vodafone Group

Thank you