CULTURAL AND LEISURE SERVICES LIBRARIES, INFORMATION AND LEARNING New Opportunities Fund ICT Training Margaret Rizza – Training Officer
GCC, CLS Library Provision Mitchell Library 32 Community Libraries Of which, 13 Learning Centres Another 12 due to be complete within the next few months Sighthill Drop-in Centre New Developments Gorbals Springburn Relocation of Stirlings to GOMA
NOF Training Bronze 151 staff completed stage 1 basic training Silver 50 staff completed stage 2 basic training
NOF Training Advanced Educator -17 staff completed Navigator-11 staff completed Information Technology Gatekeeper- 4 staff completed
Bronze Programme DayModule titleDuration 1Context and vision / Health and Safety DSE ½ day 2Hardware/Software Operating system ½ day 3Word Processing1 day 4Spreadsheets1 day
Bronze Programme DayModuleDuration 5Databases1 day 6Presentation Software1 Day 7Internet1 day
Bronze Programme DayModuleDuration 8Search and Evaluate1 day 9Word/Excel/Access1 Day 10Supporting the Library User1 day
Bronze Programme Portfolio of Evidence Exercises completed during training programme Post module exercises Information on disk Information – hard copy
Training Quantity June 2002 – March 2004 Bronze - 14 programmes = 140 staff Silver – 13 programmes = 130 staff Advanced - 36 programmes = 180 staff (inc IM & IC)
Staff Feedback Great demand for training More confidence / increased morale in relation to Customer Service ICT issues Excellent provider ‘EV Works’ Helpdesk offering
Staff Feedback Allocation of practice time Homework / support classes Holidays / sickness EV Works providing support after modules and re-scheduling Staff changing holidays and re- scheduling when sick