Structuring for Growth Presented by Stefanie Fine, Vice President for Business Development and Strategic Planning JEVSat IAJVS Annual Conference Chicago May, 2005

JEVS $60 million revenue $60 million revenue 900 employees 900 employees 15,000 individuals served annually 15,000 individuals served annually Greater Philadelphia Area + Greater Philadelphia Area +

JEVS – Services Offered Career Management Career Management Skills/Career Training Skills/Career Training Employer Services Employer Services Home Health Care and Personal Assistance Home Health Care and Personal Assistance Job Readiness/Career Advancement for Target Populations Job Readiness/Career Advancement for Target Populations Residential and Day Services for Clients with Mental Retardation Residential and Day Services for Clients with Mental Retardation Work and Recovery Services for Clients with Mental Illness Substance Abuse Treatment Welfare to Work Services

Commitment to Growing Strategically Mission of helping people help themselves is viewed broadly Mission of helping people help themselves is viewed broadly To serve the general, as well as the Jewish community To serve the general, as well as the Jewish community To provide a broad range of services To provide a broad range of services No geographic boundaries No geographic boundaries

Commitment to Growing Strategically Core Principles Core Principles Mission and Strategic Plan Fit Mission and Strategic Plan Fit Core Competencies Core Competencies Focus on Diversified Funding Focus on Diversified Funding Proactive vs. Reactive Proactive vs. Reactive Philosophy of Creating Solutions Philosophy of Creating Solutions Collaborations – Internal and External Collaborations – Internal and External Advocacy Advocacy Geographic Expansion Geographic Expansion

Growth Strategies Consumer driven Consumer driven Market leader Market leader Geographic expansion Geographic expansion Government relations Government relations Fee for service Fee for service Social enterprise Social enterprise Alliances and partnerships Alliances and partnerships

Investment in Growth and The Infrastructure to Support It Board Restructuring and Development Board Restructuring and Development Talent Management Talent Management CEO, Two COO’s, Executive Directors CEO, Two COO’s, Executive Directors Leadership at All Levels Leadership at All Levels Learning Environment Learning Environment Pay for Performance Pay for Performance Program Design Program Design Cross Agency Teams Cross Agency Teams

Investment: Business Development and Strategic Planning Competitive Intelligence Competitive Intelligence Market Research Market Research Marketing Plans Marketing Plans Grant/proposal writing and management Grant/proposal writing and management Strategic alliances and initiatives Strategic alliances and initiatives

Investment: Technology Intranet Intranet Outcomes to Efforts Software Outcomes to Efforts Software Telecommuting Telecommuting Voice over IP Telephone System Voice over IP Telephone System

Investment: Communications Internal “Agency Model” Structure Internal “Agency Model” Structure Marketing Plan Training Marketing Plan Training Promotional Planning Promotional Planning Commitment to Employee Communication Commitment to Employee Communication

Investment: Quality Assurance Customer defines desired outcomes and service features Customer defines desired outcomes and service features Agency-wide Total Quality Management Initiative Agency-wide Total Quality Management Initiative Performance Improvement Performance Improvement

Conclusion JEVS has doubled in size over the past 5 years. JEVS has doubled in size over the past 5 years. The foundation for this growth has been a reputation for quality services and for bringing solutions. The foundation for this growth has been a reputation for quality services and for bringing solutions. The building blocks have been a commitment to strategically growing and an investment in talent and infrastructure; The building blocks have been a commitment to strategically growing and an investment in talent and infrastructure; And the good fortune of being in the right services at the right time. And the good fortune of being in the right services at the right time.