Alignment (horizontal / vertical): in center! 0cm (center) Voxeo VoiceObject Overview

0cm (center) (center) 0cm Voxeo Corporation VoiceObjects VoiceObjects….? Solution VoiceObjects offers an open and flexible platform for development, operations and analysis of customer self-services. Self-services can be deployed to multiple phone channels such as voice (speech / DTMF), texting (SMS/USSD) and mobile Web. – Headquartered in USA (Orlando) – Global Player – Strategic partnerships with leading IVR vendors, SIs and technology vendors – Global 500 enterprises and carriers as customers

0cm (center) (center) 0cm Customers using VoiceObjects © Voxeo 2009 Technology, Travel, Healthcare, other Mobile Carriers, Cable & Media, Value-Added Service Providers Consumer Products Banking & Financial Services

0cm (center) (center) 0cm VoiceObjects Value Propositions Rapid application development Modeling v. coding No regression testing Never write a line of code Collaboration development capabilities Rapid application development Modeling v. coding No regression testing Never write a line of code Collaboration development capabilities Application Creation Rules-based model – build app then manage the rules Integration to corporate data for rules based treatments: CRM, up- sell engines Management of caller profiles - similar to cookies concept on the Web Rules-based model – build app then manage the rules Integration to corporate data for rules based treatments: CRM, up- sell engines Management of caller profiles - similar to cookies concept on the Web Application Execution Real-time analytics 60 pre-built reports Dominant Path Analysis – similar to click stream analytics Business task completion Integrates to BI Tool of choice – Business Objects, MicroStrategy, Cognos, etc Highest rated analytics in the market Real-time analytics 60 pre-built reports Dominant Path Analysis – similar to click stream analytics Business task completion Integrates to BI Tool of choice – Business Objects, MicroStrategy, Cognos, etc Highest rated analytics in the market Application Analysis VoiceObjects - Phone Application Server

0cm (center) (center) 0cm VoiceObjects Development Lifecycle Analysis 1 Test 5 Phone Simulator Debug Viewer Call Trace Document 4 Project Documentation Project Export (XML) Design 2 VUI Design Storyboard Manager Report 6 VoiceObjects Analyzer Storyboard Manager Develop 3 Desktop for Eclipse Desktop for Web Grammar IDE VoiceObjects - Phone Application Server

0cm (center) (center) 0cm Deploy on Multiple Phone Channels Voice, Mobile Web, Mobile Video, Mobile Text Speech & DTMF Video Hello Peter! Welcome to Voxeo … Text Texting Speech & DTMF Mobile Web Point & Click Voice Hello Peter! Welcome to Voxeo Single application definition across all mobile phone channels Design once & deploy anywhere Single application definition across all mobile phone channels Design once & deploy anywhere VoiceObjects - Phone Application Server

0cm (center) (center) 0cm VoiceObjects Analyzer Reporting Infostore VoiceObjects Desktop IDE Back-End Systems Legacy | CRM | ERP Voice, Video Device Apps VoiceObjects Architecture Overview © Voxeo 2009 Connector Framework ASR, TTS, Call Control VoiceXML Browser Media Platform Driver 3 rd Party Reporting Tools Web Service API Service Creation & Admin Environment Service Execution Environment Service Analysis Environment VoiceObjects Phone Application Server 3 rd Party IDEs ASR, TTS VXML

0cm (center) (center) 0cm Service Analysis VoiceObjects Infostore and Analyzer  Out-of-the-box Data Capture by VoiceObjects Server  Dimensional Data model optimized for BI analysis  Integrates with data from ASR, CTI, and CRM CTI DataIVR DataCRM Data Infostore VoiceObjects Analyzer (Business Objects, Cognos, MicroStrategy) 3 rd party Analysis Tools  Analysis and Reporting  Based on standard business intelligence tools  60 predefined Reports, based on real-time data  Extends existing Data Warehouse  Includes Customer behavior and business analysis  Highest Rated Analytics Package in the Market > > > > > > > > VoiceObjects - Phone Application Server