Network Management Tool Amy Auburger

2 Product Overview Made by Ipswitch Affordable alternative to expensive & complicated Network Management Systems Easy-to-use network layout and design tool Monitors the status of your network Identifies & resolve problems fast Latest Version – v8.03

3 System Requirements Intel Pentium or equivalent 30MB of Disk Space (100MB recommended) 64MB of RAM (256MB recommended) Windows NT 4.0 sp6 or later, Windows 2000, Windows 98, Windows ME, Windows XP, Windows 2003 Server

4 Key Features Mapping – maps an accurate representation of your network Monitoring – allows you to monitor the status of your network devices, services, and resources Notification – alerts you when mission-critical network devices or services go down Reporting – allows you to keep track of device and application availability Web Access – enables you to use a web browser to access mapping, monitoring, and notifications functions from your computer

5 Mapping To create a map, select New Map Wizard from the File menu.

6 Mapping Discovery Methods

7 Mapping Discover using SNMP Smartscan – discovers and maps devices by reading SNMP data on a device (preferably a router) in your network. If your network has a router with an SNMP agent, SmartScan is a powerful way to discover and map your network, as it can create maps and subnet maps that reflect your network’s hierarchy. Based on the information it finds, SmartScan will continue to "scan" your network until it has mapped all devices. Discover using ICMP – scans a range of IP addresses and maps the devices that respond to a message sent via the Internet Control Message Protocol (ICMP). The Discover Devices wizard will prompt you to enter a range of the IP addresses in your network. Discover using Network Neighborhood – if you want to import devices that WhatsUp Gold can find via the Microsoft network. (These are the same devices that are listed when you browse the network neighborhood on your desktop.)

8 Mapping Import devices from your Registry – if you want devices that are referenced in the TCP/IP, Microsoft Internet Explorer and Netscape Navigator configurations (in the Windows registry) to be added to the map. Import devices from a Host File – this may be empty unless you have specifically added devices to the hosts file.

9 Mapping Creating a blank map

10 Mapping Sample blank map

11 Monitoring Once you have created or loaded a network map, you can setup WhatsUpGold to continuously monitor the network, or you can initiate a single “poll” of the network. – One poll of the network involves checking each monitored device in the networking map. – Each “check” consists of WhatsUpGold sending a poll request to a device and tracking the response. For each monitored device, you can choose from a set of options in the device properties to determine how the device is monitored and define what action to take if the device does not respond to a check. On each device, you can determine which services are running on that device (such as HTTP, SMTP, POP3, DNS) and you can select those services you want to monitor. It monitors a service by communicating with the default port that the service runs on.

12 Monitoring The following are default conventions used to indicate the status of the network devices. -  The device is up (responding to polling).  Devices that have missed one poll have a light green diamond shaped background.  Devices that have missed two polls have a yellow diamond shaped background.  Devices that have missed three polls, the points on the yellow diamond become longer.  After the device misses polls four through seven, the diamond becomes red.  After missing eight polls, the diamond becomes a red burst (device is down).

13 Device Monitoring You can use Monitor in device properties to: – Turn monitoring on or off for a device (the default is on). – Specify how often to poll the device. – Specify the number of seconds to wait for a response. – Specify any up or down dependencies.

14 Device Monitoring To display information associated with any of the displayed devices, right click the device, and select Quick Status, and click Status to view its properties.

15 Device Monitoring

16 Device Monitoring

17 Device Monitoring

18 Service Monitoring On each device, you can determine which services are running on that device (such as HTTP, SMTP, POP3, DNS) by right clicking the device, selecting Properties, then the Services tab.

19 Service Monitoring The Monitors and Services dialog box displays the monitors & services that have been defined. Once defined here, a monitor or service can be applied to one or more devices. You can get to the Monitors & Services dialog box, from the Configuration menu, then select Monitors & Services.

20 Notification Helps keep your mission-critical network up and running 24 hours a day WhatsUpGold provides the following types of notifications: – Visual alerts – Sound an alarm – Send notification via a beeper, pager, or – Make an entry in the log file Notifications can be used in the following ways: – To indicate that a device or service is down. – To indicate that an SNMP trap has been received for a device. – To send a recurring network status report.

21 Notification Setting up notifications involves two steps:  You first define the notifications that you will want to use. From the Configure menu, select Notification Library menu to allow you to view the types of notifications installed on the system. By selecting one of the notification types, you can define a notification of that type.

22 Notification  Then, you can enable a notification action for a particular device, selected devices, or all devices. You can do this one of two ways:  Right click on a device, select Properties, then select the Alerts tab.  From the View menu, select Notifications. Once you select a device, it will open the properties for the device, then you can select the Alerts tab.

23 Reporting From the Reports menu, you can create: – Outage Reports – show device up and down state changes, service up and down state changes, and activities such as map open and close. – Statistics Reports – show the accumulated polling statistics by device. – Performance Graphs – show devices by best or worst performance based on aggregated polling statistics.

24 Outage Reports To create an Outage Report: – Select Outage Report from the Reports menu. The following dialog box will appear. – Select the Map Name of the map for which you want a report. – Select the Report Type (Summary, Detail, Raw Data). – Select the Start date and End date. – Click OK to generate the report. WhatsUpGold generates and displays the report in the Report Window. From this Window, you can save the data to file, print it, or copy data to another application.

25 Statistics Reports To create an Statistics Report: – Select Statistics Report from the Reports menu. The following dialog box will appear. – Select the Map Name of the map for which you want a report. – Select the Report Type (Summary, Detail, Raw Data). – Select the Start date and End date. – Click OK to generate the report.

26 Performance Graphs To create a Performance Graph: – Select Performance Graph from the Reports menu, and click Add (to create a new job) or click Edit (to edit an existing job). – To create the desired report, select it and click Do Report. When you create a Performance Graph, you can choose: – the time interval – daily, weekly, or monthly – the graph format – bar chart or area chart – how to sort the data – by device name; ascending or descending order – which maps or devices to include in a graph

27 Web Access WhatsUpGold provides a web server that lets you view the status of your network from any web browser. To setup the web server: – From the Configuration menu, select Web Server, and click General. – Select Enable Web Server.

28 Web Access IP Security There are two ways you can restrict access to the web server: – Require a User ID and password to view data on the WhatsUpGold web interface. – Specify an IP address or set of IP addresses that are either granted access to the web site or are denied access. To deny access to a specific computer or group of computers: – From the Configuration menu, select Web Server, and click IP Security. – Select Granted Access, then click the Add button. The Deny Access On dialog box appears.

29 Web Access User Security There are two default user accounts for web access: – Admin – Guest To add user accounts for web access: – From the Configuration menu, select Web Server, and click Users. – Select Enable Web Security (if this is not selected, web users will be able to logon without specifying user ID or password. – Click Add User button. The Add User dialog box appears and displays all available maps that you can assign to your user. – You will also need to set the desired username and password.

30 Summary Affordable alternative to expensive & complicated Network Management Systems Easy-to-use network layout and design tool Monitors the status of your network Identifies & resolve problems fast Offers many key features such as Mapping, Monitoring, Notifications, Reporting, and Web Access