Office for Harmonization in the Internal Market (Trade Marks and Designs) Follow-up on incidents and improvements Miguel Ortega & Raymond Klaassen – ITFMD (OHIM) E-Business user group meeting – Alicante, Spain, 27 June 2007

Office for Harmonization in the Internal Market (Trade Marks and Designs) Index Presentation Statistics Current versions Releases and improvements

Office for Harmonization in the Internal Market (Trade Marks and Designs) Presentation Portfolio managers Responsible for both internal systems and eBusiness systems Divided in business areas RCD: Miguel Ortega CTM: Raymond Klaassen

Office for Harmonization in the Internal Market (Trade Marks and Designs) Statistics 01/01/07-31/05/07 Information Service (General queries and known problems) # calls (approx.) IT Helpdesk (Technical problems) # calls # problems Applications # eFiling CTM # eRenewal CTM # eFiling RCD

Office for Harmonization in the Internal Market (Trade Marks and Designs) Current versions Application ReleaseDate released CTM eFiling 4.007/06/2007 eOpposition /06/2007 euroAce 2.621/03/2007 euroClass 2.322/05/2007 CTM Online /06/2007 OAF 1.013/06/2007 RCD Online 2.004/12/2006 CTM eRenewal /03/2007 Search Reports Online /03/2007 FindRep 1.124/03/2007 RCD eFiling 1.401/01/2007 MyPage 4.007/06/2007

Office for Harmonization in the Internal Market (Trade Marks and Designs) CTM e-filing BugsChange Requests eFiling eFiling eFiling eFiling Volume: 75% of CTMA during 2007 ( applications) Availability: 98,5% (objective 99,5%), 10 Hours 55 Minutes Down during May Code revision realized in May Improvements on stability ready in July (v4.3) Complete re-make for next year

Office for Harmonization in the Internal Market (Trade Marks and Designs) RCD e-filing BugsCRs RCD eFiling Volume: 39.2% of RCD during 2007 (3082 applications) Availability: 98,98% (objective 99,5%), 7 Hours 37 Minutes Down during May New version foreseen to improve stability (v1.6 – upgrade to new server) Complete re-make for next year

Office for Harmonization in the Internal Market (Trade Marks and Designs) Continuous monitoring - efiling Shadow users Basic principles Countries (E, UK, F, D, I) Volumes : 5 CTMs, 5 RCDs per country per day Scenarios: one for CTM, one for RCD exploiting all major functionalities, attachments : - CTM: 1 x pdf. (750 kB) 1 x jpg. (1 MB) - RCD: 1 x pdf. (500 kB) 9 x jpg. (9 x 1 MB) Monitoring System: hourly input of time to file, network speed, failures

Office for Harmonization in the Internal Market (Trade Marks and Designs) Continuous monitoring Shadow users – CTM e-filing (nº issues x month)

Office for Harmonization in the Internal Market (Trade Marks and Designs) Continuous monitoring Shadow users – CTM e-filing (nº issues x country – May) 110 tests per country, total 550 tests

Office for Harmonization in the Internal Market (Trade Marks and Designs) Continuous monitoring Shadow users – RCD e-filing (nº issues x month)

Office for Harmonization in the Internal Market (Trade Marks and Designs) Continuous monitoring Shadow users – RCD e-filing (nº issues x country - May) 110 tests per country, total 550 tests

Office for Harmonization in the Internal Market (Trade Marks and Designs) RCD/CTM - Online BugsCRs CTMOnline / OAF of hits in May, of visits Adaptation to new core business system Euromarc++ BugsCRs RCDOnline of hits in May, of visits Fixed an important search issue (affecting publication date, etc) Adaptation to the new RCD-eRenewal

Office for Harmonization in the Internal Market (Trade Marks and Designs) Other systems Application BugsCRs eOpposition 43 euroAce 20 euroClass 10 CTM eRenewal 111 Search Reports Online 21 FindRep 30

Office for Harmonization in the Internal Market (Trade Marks and Designs) Questions Questions?

Office for Harmonization in the Internal Market (Trade Marks and Designs) Information: (+ 34) (switchboard) (+ 34) (e-business technical incidents) (+ 34) (main fax) Office for Harmonization in the Internal Market (Trade Marks and Designs) Avenida de Europa, 4 E Alicante SPAIN