1. Disseminating statistics: Internet and Publications Madrid, 3-5 March 2008 1 There are several ways to know web users wishes Internet dissemination: Serving and publishing data / Contact with users Results are quite frustrating Web users surveys Analysis of logs (Analog, Nettracker) ‘Measure’ the use of the web (visits, downloads, hits…) Using e-form the website is adapted to users needs ‘Analyze’ the requests received Internet dissemination: contact with users

2. Disseminating statistics: Internet and Publications Madrid, 3-5 March 2008 2 Internet dissemination: contact with users A.- What about web user surveys? What we did four years agofour years ago B.- What have we got now? - Infoeuropea - Infoine Internet dissemination: Serving and publishing data / Contact with users

3. Disseminating statistics: Internet and Publications Madrid, 3-5 March 2008 3 What about web user surveys? What we tried four years ago (December 2003): An animated image on the homepage for three months 22 Questions. In Spanish and English Gift: the book “Spanish Society after 25 years of Constitution” Internet dissemination: contact with users Internet dissemination: Serving and publishing data / Contact with users

4. Disseminating statistics: Internet and Publications Madrid, 3-5 March 2008 4 Male 25-45 years old. Connected with the economic sphere. Student, professor. Professional use. Resident in large city. Poor results: only 120 persons answered all the questions Internet dissemination: Serving and publishing data / Contact with users Most demanded sections: INEbase, Press and Methodologies Technology used: PC - Windows XP, Internet Explorer browser, broad band connection Microsoft Excel to process the information opposite PCAxis User profile obtained:

5. Disseminating statistics: Internet and Publications Madrid, 3-5 March 2008 5 Infoeuropea at a glance

6. Disseminating statistics: Internet and Publications Madrid, 3-5 March 2008 6 Internet dissemination: Serving and publishing data / Contact with users Infoeuropea This is the INE specialized information service department for European Statistical Information (ESDS) Objective: Help users to browse the Eurostat website as well as to find the statistical information they need. The service is offered in both Spanish and English. Available: Users can contact Infoeuropea: By phone – By email from the Eurostat website – By email from the INE website

7. Disseminating statistics: Internet and Publications Madrid, 3-5 March 2008 7 Infoeuropea: Some data Total number of support requests (Increase: 22.9%) Internet dissemination: Serving and publishing data / Contact with users

8. Disseminating statistics: Internet and Publications Madrid, 3-5 March 2008 8 Internet dissemination: Serving and publishing data / Contact with users Infoeuropea: Some data Number of support requests by user type Sept 06 – Oct 07

9. Disseminating statistics: Internet and Publications Madrid, 3-5 March 2008 9 Internet dissemination: Serving and publishing data / Contact with users Infoeuropea: Some data Number of support requests by language

10. Disseminating statistics: Internet and Publications Madrid, 3-5 March 2008 10 Internet dissemination: Serving and publishing data / Contact with users Infoeuropea: Some data Percentage of support requests by request handling

11. Disseminating statistics: Internet and Publications Madrid, 3-5 March 2008 11 Infoine

12. Disseminating statistics: Internet and Publications Madrid, 3-5 March 2008 12 Internet dissemination: Serving and publishing data / Contact with users What is Infoine? Infoine is not merely an e-mail address. Infoine is much more than that. It is a form designed to help our website users obtain the information they need. It is an in-house Java application together with an Oracle database. This form can be accessed from any webpage at www.ine.es www.ine.es

13. Disseminating statistics: Internet and Publications Madrid, 3-5 March 2008 13 Infoine: Advantages over e-mail contact Avoid SPAM Robots or spiders can’t fill in the form Only interested users fill in the form The management of the information is much easier and faster 30 Querys instead of hundreds of e-mails a day Less resources needed We’ll work on the information we have got from the requests, and…after that job we’ll know much more about our visitors Internet dissemination: Serving and publishing data / Contact with users

14. Disseminating statistics: Internet and Publications Madrid, 3-5 March 2008 14 Internet dissemination: contact with users Internet dissemination: Serving and publishing data / Contact with users Infoine: Three fields of the form are compulsory Data Protection Agency control Users want to know, not to tell

15. Disseminating statistics: Internet and Publications Madrid, 3-5 March 2008 15 Graphs by topics demanded Tiempo de respuesta Respue This is a correctly filled in form. When a user sends it, a register is added to our database. With our analysis tool, we can obtain several reports. Let’s see an example

16. Disseminating statistics: Internet and Publications Madrid, 3-5 March 2008 16 Analysis tool: a JAVA application with internal restricted access Once logged in, this is what we can see An interface developed to search, count, list and make reports using the information about requests collected in our database An example…

17. Disseminating statistics: Internet and Publications Madrid, 3-5 March 2008 17 Select a country Select a subject Select a situation Our selection was: Germany, Economy and Answered

18. Disseminating statistics: Internet and Publications Madrid, 3-5 March 2008 18 As a result of this selection we have the list with all the consultations (66) received and answered through Infoine from Germany, about Economy from March 2004 until today

19. Disseminating statistics: Internet and Publications Madrid, 3-5 March 2008 19 Another example with Germany and Education Hidden for personal data protection reason

20. Disseminating statistics: Internet and Publications Madrid, 3-5 March 2008 20 This is the question we received And this is the answer we sent Our commitment is to answer the standard requests in 24 hours and the complex requests in 72 hours

21. Disseminating statistics: Internet and Publications Madrid, 3-5 March 2008 21 This is the Infoine report page. From this place, we can obtain four reports within the previously selected dates (In this case, from 1 January 2007 to 31 December 2007) By month -- By subject -- By country -- By province

22. Disseminating statistics: Internet and Publications Madrid, 3-5 March 2008 22 By month Demography CPI Economy Elections Others LFS By subject

23. Disseminating statistics: Internet and Publications Madrid, 3-5 March 2008 23 By country (About 85% come from Spain) Germany ….144 USA ….92 France ….96 UK….121 Italy…..70

24. Disseminating statistics: Internet and Publications Madrid, 3-5 March 2008 24 Is all this worth the effort?

25. Disseminating statistics: Internet and Publications Madrid, 3-5 March 2008 25 Is all this worth the effort? Internet dissemination: Serving and publishing data / Contact with users At the end of the day we can look at the results of our job and the answer to that question must be a clear ‘Yes, of course’ Because the dissemination of statistics on the Internet is on the rise And … to support this, let’s see some data

26. Disseminating statistics: Internet and Publications Madrid, 3-5 March 2008 26 Internet dissemination: Serving and publishing data / Contact with users Definition of Page View *: A request successfully served by the web server to view a page. Supporting graphics and other individual items that make up a page are not counted. Typically, only requests for html, htm, cgi or asp files are counted. (* Eurostat source)

27. Disseminating statistics: Internet and Publications Madrid, 3-5 March 2008 27 Definition of Visit *: All the actions that a visitor to a web site performs, from the first hit to the last hit. A visit is considered to have ended when the visitor has not performed any actions within a time interval of 30 minutes. Multiple visits per visitor have to be counted. (* Eurostat source) Internet dissemination: Serving and publishing data / Contact with users

28. Disseminating statistics: Internet and Publications Madrid, 3-5 March 2008 28 Internet dissemination: Serving and publishing data / Contact with users Definition of Publication consulted/downloaded *: A successful consultation/download of a publication in pdf, doc, xls, rtf or zip format. (* Eurostat source)

29. Disseminating statistics: Internet and Publications Madrid, 3-5 March 2008 29 Internet dissemination: Serving and publishing data / Contact with users Thank you for your attention