Service Desk Update

OITS Central Office Team  Dave Frederick – Director, Network Operations Center  Julie Niehues – Director, Professional Services

RFP Status  Awarded contract to Column Technologies on June 27,  Column Technologies is a BMC partner.  The Service Desk tool for Kansas will be BMC RemedyForce.

Next Steps – OITS Rollout  OITS’ Central Office will be the first group to roll out the Service Desk Tool.  Working to complete Column’s pre- project templates and workbooks.  Working on obtaining approval for Detailed project plan from KITO.  Mid-August project execution. Completed by early October.

Next Steps – Agency Rollout  Communication will be coming out to agencies ASAP.  Looking for agencies to volunteer be a part of the first rollout.  Planning to leverage Column Technologies for the first few rollouts, then OITS Staff will lead the final rollouts.

Service Desk Update Questions?