Column Case Management Presentation Saturday, September 12, 2009

Agenda - CCMS Deployments - Technology / Architecture - Case Management Overview

Investigations: NYPD Real Time Crime Center - RTCC NYPD Real Time Crime Center (RTCC) – Deployment NYPD Real Time Crime Center (RTCC) is in the process of deploying Case Management to track criminal cases and quickly coordinate information (leads, witnesses, video, etc.) so that Field Officers and Detectives can quickly and efficiently identify and apprehend criminal suspects. Additionally, information can be utilized by the District Attorney Office to prosecute criminals NYPD Juvenile Case Tracking – Proof of Concept NYPD Real Time Crime Center (RTCC) is also in the process of deploying Case Management to track criminal incidents caused by Juveniles. Since the penal code dictates different treatment of juvenile suspects, the Case Management solution will track juvenile cases and provide instructions to Field Officers based on the penal code and the suspects age. City of New York Population (based on 2008)8,363,710 Land area, 2000 (square miles) 468 Size of Police Force37,838 Number Precincts76

Investigations: State of Illinois / City of Chicago State of Illinois – Office of Executive Inspector General The Office of Executive Inspector General (OEIG) uses Column Case Management to track complaints against State Employees and/or State Departments. Column Case Management allows for OEIG administrative staff, case investigators, and attorneys to track and contribute a complaint case from its origins through a final decision from the Governor’s office. City of Chicago – Office of Inspector General The Office of Inspector General (OIG) uses Column Case Management to track complaints against City Employees and/or City Departments. Column Case Management allows for OIG administrative staff, case investigators, and attorneys to track and contribute a complaint case from its origins through a final decision from the Mayor’s office

Investigations: New Orleans Police Department (NOPD) New Orleans Police Department – Initial Deployment NOPD is in the process of replacing their current Case Managements solutions with CCMS. The CCMS will allow for all NOPD Districts (1 st through 8 th ) and their Investigation Bureaus to track all cases from a single, coordinated system. The CCMS will track all NOPD criminal cases which require investigation (i.e. Homicide, Sex Crimes, Domestic Violence, etc). The system will allow for the enforcement of the investigation process and of the production of the necessary paperwork to clear investigations. Finally the system will track how the NOPD performs with charging arrested subjects and obtaining convictions. City of New Orleans Population (based on 2008)350,000 est Land area, 2000 (square miles) 350 Size of Police Force1468 Number of Districts8

Summary Column Technologies and the Column Case Management Solution (CCSM) provides the Consulting Experience and Technology to deploy a Comprehensive solution on a Customer’s specific: - Business / Operational Objectives - Process / Legal Requirements - Organization / Personnel - Permission / Access - Data Objectives (Centralized Data and User interfaces) - Technology (Platforms and Databases) - Integrations (Applications and Data Sources) - Testing Requirements (Developer and User Acceptance) - Training Requirements - Deployment Requirements (schedules)

Column Case Management Overview Thinkmap (Data Visualization)

Case Management Architecture

Security The following is an overview of the CCMS Security: External Authentication to LDAP – Cross Reference User Name with a centralized LDAP solution User Name and Password Login – Ability to internally establish valid users and assign permission with the Column Case Management Solution. Password Management – If LDAP is not in use, then Remedy has the ability to enforce password creation rules and force users to change their passwords. Additionally, the Password Management application has the ability to lock-up accounts if the password is not correct. Group Based Security / Multiple Data Security Levels – Group-based security which can be applied to the Application, Form, Field, Functionality, and Record (Row) – An end user logging into Remedy will be provided permission based on total group membership. An end user in the proper permission group will have the ability to access to the following: - Applications (i.e. CCMS is an application) - Forms (i.e. Case Record form, People form, etc) - Fields within a Form (i.e. an Government ID on the People form) Row Level Access (Record) – Partitioning Data at the Record Level (i.e. Ability to provide access to Cases only to End Users belonging to a specific Permission Group. Auditing Capability – Ability to track successful and unsuccessful logins as well as the ability to track field changes made to a record (what was changed by who and when). Can also track queries conducted by End Users as well (who, when, and the query statement)

Case Management Architecture

Integration Capability Web Interface - Web Services - XML Import and Export Database Interfaces - SQL Database Access - ODBC Access Remedy ARS Interfaces - AR System Plug-Ins - Filter Plug-Ins - View Forms - Enterprise Integration Engine (EIE) - ARDBC Plug-Ins (AR System DB Connectivity) - AREA Plug-Ins (AR System Ext Authentication) Client / Server Interfaces - Command Line Interface (CLI) - Running External Apps (Run Process) - OLE Automation - Dynamic Data Exchange (DDE) - Messaging Application Programming Interface (API) - C API -.NET API - Java API - ARSperl and API Automation Utilities The following are possible Integration methods:

Case Management Architecture

Searching Options Case Management Form People Form Property Form Query by Example (QBE) Define Searches Advanced Searches Recent Searches

Case Management Reports - Case Summaries by Assigned Group (table & chart) - Case Volume by Classification and Priority (crosstab) - Case Summaries by Location (table & chart) - Case Volume by Assignment Group (chart) - Case Volume by Classification (chart) - Case Volume by Location (crosstab) - Cases Opened and Closed by Date (crosstab) - Case Average Aging by Assigned Group (table & chart) - Case Aging by Status and Priority (crosstab) Case Management Metrics - Number of Cases - Turnaround Time - Response Time - Detection Time - Approval Time - Reassignments - Reclassifications - Effort Log Business Intelligence (Report and Metrics)

Column In Government Since 1998, Column engaged in the following US-based Government organizations Federal Government Amtrak Department of Homeland Security (via contractor) Department of Justice (via contractor) Environmental Protection Agency (EPA) National Institute of Neurological Disorder and Stroke (NINDS) United States Air Force (via contractor) United States Army Reserves United States Marine Corps State Government State of Arizona State of California State of Illinois State of Hawaii Commonwealth of Kentucky State of Minnesota State of Ohio State of Oregon State of Texas State of Washington County Government Fairfax County (Virginia) Orange County (California) Multnomah County (Oregon) Skagit County (Washington) City Government City of Chicago City of Los Angeles City of New York City of San Antonio City of San Francisco