1 expect the best Cheryl F. Clark Deputy Chief Information Officer of the Commonwealth McIntire School of Commerce, University of Virginia March 18, 2005 Transforming Information Technology in the Commonwealth

2 expect the best Today’s Topics The VITA Story Public sector challenges Stage 1 - Integration –Challenges and Achievements –Technical, Social, and Political Factors –What worked and 20/20 hindsight Stage 2 - Transformation –Priorities –What “Done” looks like

3 expect the best In a Nutshell…. Created IT “Utility” Formed a new organization in 4 months Defined organization, services, & culture Consolidated Agency IT Resources Transitioned IT assets and support staff from 90 Executive Branch agencies in 18 months Met All Commitments Met all deadlines, promises, and commitments with no disruption of services, without start-up funding Launched Transformation Initiated efforts to truly transform service delivery in the Commonwealth by consolidating, standardizing, and leveraging a common infrastructure Complete?

4 expect the best IT Consolidation in Virginia Orgs.LocationsPCsServersEmployees Small 1/1/2004

5 expect the best IT Consolidation in Virginia Orgs.LocationsPCsServersEmployees Small 1/1/ , Medium 7/1/2004

6 expect the best IT Consolidation in Virginia Orgs.LocationsPCsServersEmployees Small 1/1/ , Medium 7/1/ ,49259,4002, Large 1/1/2005

7 expect the best IT Consolidation in Virginia Orgs.LocationsPCsServersEmployees , VITA Today (Including Baseline) 901,49760,0003,0001,081

8 expect the best Locations Supported by VITA As of July 1, 2003

9 expect the best Locations Supported by VITA As of January 1, 2005

10 expect the best Locations Supported by VITA As of January 1, 2005

11 expect the best Comparing Apples to Aardvarks In the private sector, mergers & acquisitions (M&A) involve integrating –Apples and apples (similar line of business) –Apples and oranges (new business) In the public sector, IT integration typically involves integrating apples and aardvarks –10 Secretariats –183 Business functions

12 expect the best Apples to Aardvarks Private sector - Funded and staffed in “clean room” style Public sector - Unfunded mandate with no more staff Private sector - Integrate quickly, then transform Public sector – Do it all at once Private sector – Think enterprise! Public sector – Guard the silos!

13 expect the best That was then... Technical Factors Systemic Factors Political Factors Human Factors

14 expect the best This is now... Technical Factors Systemic Factors Political Factors Human Factors Technical Factors Systemic Factors Political Factors Human Factors

15 expect the best Technical Discoveries Legasaurs Lack of maintenance Interoperability & standards Remediation Asset inventory & tagging Three (to 90) of everything VITA is classic “cobbler’s child”

16 expect the best Social & Political Factors Everyone wants to transform, but nobody wants to change! Same faces, same places When in Rome…. VITA envy Information gap VITA time warp Fatigue & future shock Customer Service?

17 expect the best What Worked and What Didn’t What worked… –Relentless pursuit of vision –Adaptation, not adoption –Leadership & sponsorship –Management Crisis/Crisis Management –Talented, dedicated staff –Collaboration and cooperation –Communications Lessons? –Do it sooner –Do it backwards –Say “no” more often –Integrate first, then transform –Be data driven

18 expect the best Transformation Priorities & Challenges Private Sector Partnerships thru the “PPEA” (Public/Private Education & Infrastructure Act) –Two competitors (January) –Infrastructure Due Diligence (March) –Detailed proposals (July) –Review and potential comprehensive agreement (October) Enterprise architecture and standardization Enterprise & investment thinking Business development & marketing Shared services & pricing model Security

19 expect the best GOVERNANCE: Respecting Data Sovereignty FUNDING: Incentives for Collaboration CONSOLIDATION: Build IT Once COMMON NETWORK: Tying Multiple Enterprises Together at the Edges BUSINESS PROCESSES SECURITY/ IDENTITY APPLICATIONS PLATFORM ARCHITECTURE INFRASTRUCTURE COMMON TECHNOLOGY Public SafetyEducationHealth & Human Res.AdministrationTransportationNatural ResourcesCommerce & Trade Secretariats COMMON INTERFACE, INFORMATION & TRANSACTIONS CITIZENS, TRADING PARTNERS & PUBLIC ENTITIES MULTI ENTERPRISE - VERTICAL NATIONAL REGIONAL STATE LOCALITIES HOUSEHOLD Source: Center for Digital Government, What Done Looks Like… FinanceAgriculture & Forestry

20 expect the best For More Information on VITA Cheryl F. Clark Deputy CIO of the Commonwealth