Breaking Communication Pathways to Leadership Mary Ann Vande Linde, DVM Vande Linde & Associates

References Gilley, Kay. Leading from the Heart – Choosing Courage over Fear in the Workplace. Butterworth- Heinemann, Thilo, Jane. Emothional Intelligence & Leadership in the ASC. Wiklund, Patricia. Emothional Intelligenge: Its not just How are You Feeling?

What is Leadership? Traditional Command and Control Reason and Aggression Dominance & Strategy Focuses on Results

Modern view Essence of Leadership Believing you can make a difference and have the consciousness, commitment and courage to produce a positive outcome

A leader is... someone who sets direction for an endeavor and influences people to follow that direction. Leadership is so important that businesses with great leadership and an average product service equation will still be great businesses, while those with mediocre leadership and great product service equations will be just that in the end - mediocre.

Leadership and the Heart ……And the Softball game

A Great Leader The thing that sets apart Great Leaders from Good leaders is... the ability to communicate and care about others

Communication In order to encourage people to communicate, they have to have an environment that is safe for communication to occur. Courage requires acceptance of emotions – ours and those of others

Leadership and the Heart The primal task of leadership is emotional. People dont leave their feelings at home when they go out the door. We have feelings all the time and the best leaders tune in to those feelings and move them in a positive direction. Daniel Goldman: Emotional Intelligence

Leadership and the Heart The Brain Feeling Primal Amygdala

Leadership and the Limbic system Controls emotions Emotional responses Mood Motivation Pain and Pleasure Sensations When threatened, the neocortex leaves the decision to the amygdala

Where are we now? We are at a point of cultural shift. It is calling us to be creative in how we organize our workplaces, work styles, alternative scheduling

The Tipping Point "The tipping point is that magic moment when an idea, trend or social behavior crosses a threshold, tips and spreads like wildfire Malcomb Gladwell The Tipping Point: How Little Things Can Make a Big Difference The Tipping Point

Leadership and the Heart True Success and satisfaction involve the heart at least as much as the head….people sense, self knowledge, integrity…

Which Path? Path of Fear Control & Manipulation reign supreme Path of Courage People connected through spirit, joy, passion

A Foundation of Values Lets take a moment for you to reflect on your personal values and closely held beliefs

Values Exercise AdvancementGrowth, professional advancement, personal maturity BeautyThe appreciation of loveliness, e.g. enjoying art, nature, work. CooperationCommunication, team effort, working together. CreativityFreedom, imagination, desire for new ideas. DedicationPassionate belief in something FaithBelieving in yourself, a higher power, the goodness of life, the goals of your organization. FreedomAbsence of necessity or coercion, liberation, independence. HealthPhysical and mental well-being HelpfulnessSense of concern for and outreach to the needs of others. HonestyFairness, straightforwardness, sincerity, truthfulness. IntegrityMoral and intellectual honesty JusticeFairness, balance, moral equality KnowledgeSeeking and learning new insights. LifePrinciple or force distinctive of animate beings. LovePersonal warm feelings of caring and affection. LoyaltyFaithfulness to another person MoralityEthical standards, conscience, sense of right and wrong OpennessWillingness to try new things PatienceBearing pains or trials calmly, steadfastness in suffering or crisis PleasureWhat you enjoy, what delights you PowerAbility to lead, direct, persuade, control. ProfessionalismCommitment to quality, pride in your work RecognitionTo receive special attention, to feel important. Religionbelief in a Supreme Being: A spiritual relationship with others. ResponsibilityAccountability, maturity, ability to respond Security Having the essentials you need to live SensitivityAwareness, responsiveness, approachability Social: Lots of fun, friends, companionship SuccessAttainment of wealth, favor or eminence, achieving your goals. Trustworthiness Dependability deserving of confidence. VitalitySpirit, life, intuition WealthMaterial income WisdomMature understanding of life WorkFeeling good about your job as challenging and rewarding Worthwhileness Acceptance and appreciation as a person-not a thing.

Trust organizationssupport staff You Clients Leading for the Future: Honest Consistent between word and deed Values & ethics Stand on their principles

Operating on Core Values Source: Posi-TRAK Coach and Consulting Inc, 2007 Determine your teams 5 values Give an example in your clinic role how you would show those Values in clear behavioral terms Under what circumstances does the team find it easy to honor this value? Under what circumstances does the team tend to sell out on this value? How would you stop selling out on this value?

Core Values The results of our interactions are rarely neutral; they are almost always positive or negative. And although we take these interactions for granted, they accumulate and profoundly affect our lives. – Tom Rath & Donald CliftonThe results of our interactions are rarely neutral; they are almost always positive or negative. And although we take these interactions for granted, they accumulate and profoundly affect our lives. – Tom Rath & Donald Clifton

What do you see?

Appreciative Inquiry

Between stimulus and response, there is a space. In that space lies our freedom and our power to choose our response. In our response lies our growth and our happiness. – Viktor FranklBetween stimulus and response, there is a space. In that space lies our freedom and our power to choose our response. In our response lies our growth and our happiness. – Viktor Frankl Ask What mindset am I choosing?

Result of Self-Awareness As self awareness is discovered, groups can consciously chose to plant seeds of learning, risk taking, social responsibility, respect for the environment, excellent customer service. Having a sense of mission and purpose is the single most important long term motivator for members of an organization

Leadership and the Heart Emotional Skills + Caring = Effective Leadership

Leading from the Heart supports a workplace of EnergyVitalityFlexibilityResilienceLearningExcellence

Watch Your Value Wake Source: Jesse Stoner Ph.D., Senior Consulting Partner, The Ken Blanchard Companies, Nov. 2007

Watch Your Value Wake Source: Jesse Stoner Ph.D., Senior Consulting Partner, The Ken Blanchard Companies, Nov. 2007

Trust organizationssupport staff You Clients Leading for the Future: Honest Consistent between word and deed Values & ethics Stand on their principles

Path of Fear Characterized by Reluctance to communication due to: –Fear of loss –Fear of misinterpretation –Loss of power base –Fear of conflict –Avoidance of uncomfortable topics –Fear of failure –Fear of change –Fear shortcoming would be revealed –Fear of hurting someones feelings – – do not want someone else to feel bad

Path of Courage Characterized by Consciousness Challenges old assumptions Purposeful Intentional Choice Accountable Excuses are left behind Environment of respect for people and the process of involving people Power to create what want to create

The Unique You Incompetent competent Excellent Unique Ability

To thine own self be true --William Shakespeare

Finding Your Leadership Path Mary Ann Vande Linde, DVM Vande Linde & Associates