Chapter Eight: Interviewing and Conscious Communication H.L. Goodall & Sandra Goodall Communicating in Professional Contexts Skills, Ethics, and Technologies.

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Presentation transcript:

Chapter Eight: Interviewing and Conscious Communication H.L. Goodall & Sandra Goodall Communicating in Professional Contexts Skills, Ethics, and Technologies 2ed

Ch8: Interviewing and Conscious Communication Copyright © 2006 Wadsworth 2 Conducting Conscious Interviews  Interrogation

Ch8: Interviewing and Conscious Communication Copyright © 2006 Wadsworth 3 Conducting Conscious Interviews  Persuasive or Sales Interview

Ch8: Interviewing and Conscious Communication Copyright © 2006 Wadsworth 4 Conducting Conscious Interviews  Informational Interview or Focus Group

Ch8: Interviewing and Conscious Communication Copyright © 2006 Wadsworth 5 Conducting Conscious Interviews  Employment Interview

Ch8: Interviewing and Conscious Communication Copyright © 2006 Wadsworth 6 Conducting Conscious Interviews  Conscious Communication Choices Résumés and Interviews Résumés and Interviews

Ch8: Interviewing and Conscious Communication Copyright © 2006 Wadsworth 7 Performance Reviews: Employer Before the Review  Ask for Written Evaluation  Read Employees Evaluation  Review Past Two Evaluations  Outline Areas that Exceeded, Met, and Fell Below Expectations in Both Evaluations  Outline Course of Action for Employee  Document Course of Action in a Memo Wadsworth Image

Ch8: Interviewing and Conscious Communication Copyright © 2006 Wadsworth 8 Performance Reviews: Employer During the Review  Present the Evaluation to Employee  Keep Focus on Job Performance and Group/Team Interactions  Avoid Vague References to Attitude  Present Course of Action Wadsworth Image

Ch8: Interviewing and Conscious Communication Copyright © 2006 Wadsworth 9 Performance Reviews: Employer  Ask if there Are Questions  Offer Time to Think about Evaluation  Ask Employee to Sign Evaluation During the Review Wadsworth Image

Ch8: Interviewing and Conscious Communication Copyright © 2006 Wadsworth 10 Performance Reviews: Employer After the Review  Follow Up on Memo if not Signed  Continue to Document Problems  Praise Employee for Changes and Progress  Follow Up with Reviews at 3 Month Intervals

Ch8: Interviewing and Conscious Communication Copyright © 2006 Wadsworth 11 Performance Reviews: Employee Before the Review  Prepare Written Evaluation of Work  Request Opportunity for Self-Evaluation  Give Honest Assessment of Performance  Outline Goals for Next Review  Submit Appraisal of Your Work

Ch8: Interviewing and Conscious Communication Copyright © 2006 Wadsworth 12 Performance Reviews: Employee During the Review  Listen, Listen, Listen  Take Notes  Be Gracious When Given Praise  Acknowledge Area Needing Improvement  Ask for Period to Reflect on Disputed Areas  Walk Away without Being Defensive Wadsworth Image

Ch8: Interviewing and Conscious Communication Copyright © 2006 Wadsworth 13 Performance Reviews: Employee After the Review  Spend Time Thinking about Review  Don’t Talk about Review or Vent  Submit Assessment of Your Review  Indicate Areas of Agreement and Disagreement  Give Manager an Opportunity to Respond

Ch8: Interviewing and Conscious Communication Copyright © 2006 Wadsworth 14 Choosing: Setting the Parameters for the Interview  Setting the Goals for the Interviews  Developing a Job Description  Description Short but Informative  List Three Qualifications  Identify Job Location  Provide Clear Contact Information

Ch8: Interviewing and Conscious Communication Copyright © 2006 Wadsworth 15 Choosing: Setting the Parameters for the Interview Placement of Job Ad  Local Newspaper  University Career Planning Centers  Professional Associations and Trade Publications  Online Job Databanks  Headhunters Microsoft Image

Ch8: Interviewing and Conscious Communication Copyright © 2006 Wadsworth 16 Creating: Scripting the Interview Ethical Interviewing  No Illegal or Inappropriate Questions  No Questions Justifying Race, Religion, Marital Status, Age, Sex, or Sexual Orientation Wadsworth Image

Ch8: Interviewing and Conscious Communication Copyright © 2006 Wadsworth 17 Coordinating: Setting Up the Interview  Person Hired will Work with Many Across the Organization  Include Others in the Interviewing Process Wadsworth Image

Ch8: Interviewing and Conscious Communication Copyright © 2006 Wadsworth 18 Delivering: Ready, Set, Interview  Conducting Phone Interviews  Make Sure There are No Distractions  Speak Clearly and Loudly Enough to be Heard  Allow Speaker to Finish, Answer Completely  Clarify Questions not Understood  Smile…Even on the Phone

H.L. Goodall & Sandra Goodall Communicating in Professional Contexts Skills, Ethics, and Technologies 2ed

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