CPPC 2012 Spring Workshop Quality and Content in Repair Firm Reports

 Laura Pung, Wheaton World Wide Moving |Bekins Van Lines  Gayle Whitton, Planes Moving and Storage, Inc  Shannon Bitz,Wheaton World Wide Moving|Bekins Van Lines Panel

-What information do the repair firms need prior to going out to the customers residence? What do you need?

-Detailed description of the damage inspected -Provide the repair cost for an item even if it can potentially be denied  Repairable Items

-What is a reasonable cost for digital photos? -Provide a picture of the entire piece and the specific area damaged Digital Photos

Example

-Obtain estimate if needed to support the claim -Advise the adjuster if there is going to be an additional fee 3 rd Party Estimate

-Provide the carrier with a detailed description of the damage -If the damage is deniable please describe why Non Repairable Items

-Make, model, size, serial # and a description of the damage -What is a replacement of like, kind and quality Electronics

Example

-“Fresh Damage” not “Transit Related Damage” -Provide personal information observed as a side note and not on the inspection report. Wording

Thank You!!!!