1. Report Expectations

2. Adjuster Expectations

3. Inspection or Repair?

4. Let’s look at an example

5. Let’s get a little more specific (military claims) Don’t “recommend deny liability”. The MCO’s have stated over and over again that it is not the repair firms’ job to adjudicate the claim.

6. Don’t “recommend cash out” or “suggest appearance allowance”
Don’t “recommend cash out” or “suggest appearance allowance”. Again, the MCO’s have stated that it is not the repair firms’ job to adjudicate the claim.

7. Hot Topics!!

8. Key Factors in Selecting a Repair Firm

9. Key words/phrases to keep and toss!

10. Questions?