India Post

April 2010 Slide 2 Recent E-Governance Projects  MCA 21  Income Tax Department  Passport Department  State FMS - Treasury  Other Large Computerisation Projects  SBI and other banks  Indian Railways  Projects in pipeline  India Post  UID

April 2010 Slide 3 Driving Thought behind E-Governance Projects  We may have different driving goal in mind  Automation for improving internal efficiency  Improving service to the user/citizen  Financial inclusion of less privileged citizen  Satisfaction of being in the fore front of the technology use – using the latest technology  What should be the guiding objective in E-Governance projects?

India Post’s vision is to be a socially committed, technology driven, professionally managed and forward looking organization

April 2010 Slide 5 The Business Challenges  How to ensure timely delivery of services to the citizen?  Enhancing customer satisfaction  How to increase revenue to survive and grow?  To be economically viable  How to provide new services?  How to compete with private players?  How to meet USO mandate?  Employee delight?  Brand image building

April 2010 Slide 6 Key Advantages  A very large service network  About 1.5L post offices across the country  25K departmental and 1.3L extra departmental PO  A trusted organisation  Dedicated manpower

April 2010 Slide 7 Services Provided by India Post  Communication Services - Letters  Transport Services – Parcels, logistics  Financial Services – Savings Bank,Money Order, insurance  Premium value added services – speed post, business post  Social empowerment services – old age pension, NREGS  Internal processes  ERP

April 2010 Slide 8 … the success so far Largest postal network in the world with 1.55 lakh Post Offices of which 89% are in the rural areas “Post Office serves an area of 21.2 sq. km. & population of 7,166” The high speed express service delivery of letters / posts with online status tracking Most convenient way to pay bills under one roof Bridging the digital divide by combining the speed with the reliability of a Postman Instant domestic Money Transfer Service now available in 1096 post offices across the country Electronic information about delivery of articles through , web site or electronic web-based access to the senders Computerization of the Post Office Saving Bank for Anywhere, Anytime banking EMS Speed Post E-Payment E-Post Instant Money Order Service e-Intimation of Delivery E-Banking Low premium high bonus Insurance products Postal Life Insurance

April 2010 Slide 9 Progress so far  Govt provisioned INR 1800 Crore for the 5 year plan  PMU established  Advisory committee in place  Appointed consultant for the project  As-Is study over  Benchmarking against leaders  To-Be state defined  High level solution architecture finalised  Process is on for preparing various RFPs

April 2010 Slide 10 Success Factors - Desirable  Shared vision of the organisation  Key committed and empowered people  Sense of responsibility towards users  Ethical conduct  Driven by professional reasoning  Technical know how

April 2010 Slide 11 Key Decisions Taken  Role of consultant – till the end of the project  Committee on Rural Connectivity  Use as much existing infrastructure as possible  Avoid use of customised hardware  Distribution of work among different vendors  Big-bang approach

April 2010 Slide 12 Key Concerns  Rural connectivity  Power availability in rural Bharat  Capability of India Post officers  Capability of consultants and vendors  Readiness of the organisation for change  Business model – BOO/BOOT/PPP?