COMMUNITY AWARENESS / EMERGENCY RESPONSE BEST PRACTICE EXAMPLES AND TOOLS David Sandidge Director, Responsible Care American Chemistry Council May 31, 2011

Code Elements Examples and Tools Ongoing Assessment of Employee Views – Formal employee surveys – Employee safety and crew meetings – Suggestion boxes Communications Training for Key Personnel – Formal media training for key personnel – Communications skills for dealing with outside responders Effective Education of Employees – Overall EHSS training – Specific, focused training on Emergency Response duties Process to Enable Response and Outreach – Involve all ranks in outreach activities – Identify and support local community environmental activities 2

Code Elements Examples and Tools Effectiveness of Internal Communications Efforts – Employee surveys, team meetings, feedback forms – Review process performance and results Ongoing Assessment of Community Views – Regular meetings with community leaders – Support employee participation in community organizations – Form community advisory panels Outreach Program to Educate Stakeholders Continuing Dialogue with Local Community – Regular meetings with near neighbors or other stakeholders – Host tours and “environmental days” at facilities – Support local educators 3

Code Elements Examples and Tools Principle of Openness Effectiveness of Community Communications 4

Code Elements Examples and Tools Ongoing Assessment of Potential Risks – Incorporate into Process Safety Analysis and to Security Vulnerability Analysis – Ongoing review process with risk based schedule A Current, Written Facility Response Plan – Plan review and refresh on an annual basis – Plan shared with local emergency responders A Ongoing Training Program for Emergency Response – Internal (first responders) and external responders Regular Emergency Exercises – To test operability of the written plan – Evaluated and documented to promote continual improvement 5

Code Elements Examples and Tools Communication of Emergency Response Information to Emergency Planning Authorities – Develop information package for Emergency Responders Facility Tours for Emergency Responders Coordination of Facility Plan with Community Plans Participation in Community Emergency Planning Process Sharing of Information and Experiences 6

CAER Code Implementation General Insights A unique code, often needing two key people – Communications Skills – Plant / Process Safety and Emergency Response Skills Outreach and Communications can be a challenge Consistent with local environment and culture Look for opportunities to involve your employees Identify key stakeholders 7