Copyright © 2014 by The University of Kansas Achieving and Maintaining Quality Performance.

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Copyright © 2014 by The University of Kansas Achieving and Maintaining Quality Performance

Copyright © 2014 by The University of Kansas Total Quality Management (TQM) A flexible, dynamic system that strives to continually improve efficiency, as well as consumer satisfaction

Copyright © 2014 by The University of Kansas What does quality mean for a grass roots initiative? More effective at meeting needs Adds strength/credibility Helps fulfill the ethical obligation to provide the best service or advocacy More economical Develops positive "culture of quality"

Copyright © 2014 by The University of Kansas TQM Principles Customer focus Obsession with quality Continual improvement Unity of purpose Teamwork Employee involvement Education/training Scientific approach Long-term commitment

Copyright © 2014 by The University of Kansas The Deming Cycle: Plan Conduct needs assessment Define desirable outcomes Determine ways to reach outcomes Develop indicators Invite all to participate

Copyright © 2014 by The University of Kansas The Deming Cycle: Do Find out what has been done and how it worked Uncover residual "bad feelings" Use examples of other communities Consult the research Involve everyone Take care of logistics

Copyright © 2014 by The University of Kansas The Deming Cycle: Check Compare details and overall shape How do program and assessment compare? Are desired outcomes addressed suitably? Is program inclusive? Is everyone involved? Are goals feasible?

Copyright © 2014 by The University of Kansas The Deming Cycle: Act Be sure all involved understand the process Commit everyone to efforts towards success Encourage all involved to do their best

Copyright © 2014 by The University of Kansas Does program fit needs? Does program reach its desired outcomes? Is the plan feasible? Is program consistent with its vision or mission? Does program include and respect target population? Is the program ethical? The Deming Cycle: Analyze

Copyright © 2014 by The University of Kansas Maintaining quality performance Institutionalization of dynamism Long-range strategic planning Keeping at it forever

Copyright © 2014 by The University of Kansas SWOT Analysis Explore... Strengths Weaknesses Opportunities Threats (Challenges)