E-MetroTel UC X Wallboard Overview Sales Overview 05 Dec 2013 E-MetroTel Proprietary and Confidential E-MetroTel is where EVERGREEN is alive and well

2 E-MetroTel Proprietary and Confidential. Use pursuant to your signed Non-Disclosure Agreement. Agenda UC X Wallboard Value Proposition UC X Product Overview Call Center and Agent Metrics Market Readiness Summary

3 E-MetroTel Proprietary and Confidential. Use pursuant to your signed Non-Disclosure Agreement. Product Benefits UC X Add-on application that seamlessly integrates with UC X Call Center solution to provide key operational performance indicators Quickly indentifies in real time key call center metrics for supervisor assessment and response Supervisors can more easily identify operational issues, address agent training needs Helps improves agent productivity and overall customer satisfaction UC X Wallboard Value Proposition

4 E-MetroTel Proprietary and Confidential. Use pursuant to your signed Non-Disclosure Agreement. UC X Wallboard Overview Product Overview The UC X Wallboard application is a windows based application which can be installed on any windows PC Installed using the UC X Wallboard installer program (UCx Wallboard.msi from E-MetroTel downloads page) Requires connection to a UC X Server with the latest software installed Wallboard application sends various action commands to the UC X server and also receive various event messages from the server

5 E-MetroTel Proprietary and Confidential. Use pursuant to your signed Non-Disclosure Agreement. UC X Wallboard Metrics Key Call Center Metrics Total Calls: Total number of calls answered, in queue and abandoned Answered Calls: Total number of calls answered by agents Calls Waiting: Total number of calls waiting in the queue Abandoned Calls: Total number of calls in specific queue but caller disconnected before being answered Abandoned Percentage: Total Percentage of abandoned calls that entered this specific queue Longest wait in Queue: Longest wait time a call has been in queue before being answered by agent or the caller abandoned New Voice Mails: Total number of voice mails in the specified mail box

6 E-MetroTel Proprietary and Confidential. Use pursuant to your signed Non-Disclosure Agreement. UC X Wallboard Metrics Key Agent Metrics Agent ID: This is the Extension of the agent configured Name: This is the name of the Agent CLID: Caller ID information Status: Status of the call, like Idle, Not Ready, Not Available, On Call etc. Call Type: Type of the call established, like CC or Non CC call. Duration: This is the duration of time the agent is on a call or sitting idle

7 E-MetroTel Proprietary and Confidential. Use pursuant to your signed Non-Disclosure Agreement. Product Availability - Now ! Download UC X Wallboard 1.0 from E-MetroTel wiki page (UCX mgmt page, link from Extras tab) Application already deployed at a major US bank Minimum Requirements Supported on all UC X servers with latest 3.0 software updates PC running windows UC X Wallboard key code: Key code license is per site and is generated using the UC X host id Product Pricing List price for the application: $995 USD UC X Wallboard Market Readiness

8 E-MetroTel Proprietary and Confidential. Use pursuant to your signed Non-Disclosure Agreement. Sales and Marketing Support Product availability announcement on web site release release UC X Wallboard content on new web site Documentation – setup guide +Setup+Guide_V Setup+Guide_V1.1 Customer Reference TBD Social Media updates – LinkedIn product page wallboard /product?trk=biz_product wallboard /product?trk=biz_product

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