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13Confidential Cocoy Litonjua Angel Catbagan

14Confidential Team Norman Team John

15Confidential Q2 Survey Results & Engagement Activities Author: Serve Associates Work Stream Department: Digital Operations Date: May 2015

16Confidential Agenda Survey Results Upcoming Initiatives

17Confidential Survey questions were tailored to focus on engagement activities and associate satisfaction Comments: Hopefully more rewarding prizes will be given e.g. promoter call you’ll receive a prize I haven't experienced too much adhoc in the morning shift there are only few associates who were able to win

18Confidential Survey questions were tailored to focus on engagement activities and associate satisfaction Comments: All of the above more adhocs, presence and support will hype the morale of each individual I wish it doesnt take very long to receive GC right when you were told you won it.

19Confidential Survey questions were tailored to focus on engagement activities and associate satisfaction Comments: any theme that the whole team can participate Fashion Show! we never attended the townhall because of our schedule Talent showcase

20Confidential Achievements: Bronze - 68% or greater TNPS for Tech Support 1 mo. = 3 tickets Silver - 68% or greater TNPS for Tech Support 2mos. = 5 tickets Gold - 68% or greater TNPS for Tech Support 3mos. = 10 tickets Individual Goal – 68% or greater TNPS for Tech Support calls lets you qualify for the monthly draw Team Goal – highest TNPS for Tech Support calls, at least 68% To drive TNPS for Tech Support Calls towards the 68% ME goal

21Confidential Note: - bronze can only bid in the bronze category - silver can bid silver and bronze category - gold can bid ALL 3 categories *they can win multiple times per category Bronze – IPad Mini Silver – Go Pro Gold – IPhone 6 June - August Individual Abenson GC (3 winners monthly) Team – 2000 Team Funds *If no team hits 68% team funds to be carried over to the next month *Eligibility – No Written CA and above