James Rianhard & Andrea Henne August 6, 2008 For audio call Toll Free 1 - 888-886-3951 and use PIN/code 378993 24/7 Live Help Desk for CMS Support.

Slides:



Advertisements
Similar presentations
Michelle Pacansky-Brock October 27, 2008 This is a VoIP session. All audio will be through your computer without any phone. Building Community Online,
Advertisements

SE Name SE Title Blackboard Training: Approaches and Opportunities.
Online Counseling Now and Into the Future Chris Sugiyama Cerritos College Belen Torres-GilRio Hondo College Region 8 Online Counseling Consortium members.
The Secrets of Screen Readers Revealed Sean Keegan February 28, 2008 For audio call Toll Free and use PIN/code
Pat James Hanz July 6, 2009 For audio call Toll Free and use PIN/code How Do You Know Who Your Students Really Are? Facing Authentication.
Marlene Cvetko November 18, 2009 For audio call Toll Free and use PIN/code Make Teaching Easier with Dragon Naturally Speaking.
Osman Parada Senior Technology Support Specialist San Bernardino Community College District November 4, 2009 For audio call Toll Free
Building Community Online, Part 3: Wikis for Collaborative Knowledge Micah Orloff May 1, 2008 For audio call Toll Free and use PIN/code.
Harness the Power of Excel, Part 2: Data Analysis Zachary Schroeder April 25, 2008 For audio call Toll Free and use PIN/code
Creating Online Orientations for Your Campus Don Nickel October 18, 2007 For audio call Toll Free and use PIN/code
Micah Orloff March 17, 2010 For audio call Toll Free and use PIN/code What's New with Blackboard 9: Increase Student Success by.
Marti Atkinson October 29, 2009 For audio call Toll Free and use PIN/code Free and Easy Collaboration Tools.
Photoshop Tips and Tricks, Part 1: Cropping, Selecting, and Improving Quality Donna Eyestone February 27, 2008 For audio call Toll Free
Sean Keegan August 5, 2008 For audio call Toll Free and use PIN/code The ABCs of PDFs Part 3: Creating Accessible PDF Documents.
Ryan Eash September 30, 2009 For audio call Toll Free and use PIN/code Camtasia for the Mac: Enhancing Online Learning for Mac.
Donald Hester October 21, 2009 For audio call Toll Free and use PIN/code Getting the Most from Word 2007, Part 2: References and.
The Art of PowerPoint, Part 2: Animations and Audio Zachary Schroeder April 9, 2008 For audio call Toll Free and use PIN/code
Janet Davis October 29, 2008 This is a VoIP session. All audio will be through your computer without any phone. The ABCs of PDFs with Acrobat 9, Part 2:
Eric Wilson July 22, 2008 For audio call Toll Free and use PIN/code The ABCs of PDFs Part 1: Getting Started Making PDFs.
Bill Doherty and Pat James 2/25/2010 For audio call Toll Free and use PIN/code Professional Development on a Shoe String Budget.
Janet Davis October 22, 2008 For audio call Toll Free and use PIN/code The ABCs of PDFs with Acrobat 9, Part 1: ePortfolios, Converting.
The Art of PowerPoint, Part 3: Accessibility and the Web Sean Keegan April 21, 2008 For audio call Toll Free and use PIN/code
Using Hybrid Techniques to Train Tutors Diana Alves de Lima May 6, 2008 For audio call Toll Free and use PIN/code
The Art of PowerPoint, Part 1: Tools, Views and Master Slides Zachary Schroeder April 2, 2008 For audio call Toll Free and use PIN/code.
Micah Orloff September 21, 2010 For audio call Toll Free and use PIN/code
Donna Eyestone February 23, 2011 For audio call Toll Free and use PIN/code
Gregory Beyrer July 22, 2010 For audio call Toll Free and use PIN/code From Blackboard to Desire2Learn.
Michelle Macfarlane March 5, 2009 For audio call Toll Free and use PIN/code Engaging Millennial Students with Fun Tech: Animoto.
Donna Eyestone 2/24/2010 For audio call Toll Free and use PIN/code Free Podcast Hosting with 3CRSS.
Tony McKinley August 11, 2009 For audio call Toll Free and use PIN/code Save $$ with Nuance's New PDF Converter.
Micah Orloff March 10, 2010 For audio call Toll Free and use PIN/code What's New with Blackboard 9: Increase Student Retention.
Online Tutoring made Easy Kakwasi Somadhi April 29, 2008 For audio call Toll Free and use PIN/code
Donald Hester March 30, 2010 For audio call Toll Free and use PIN/code IT Best Practices for Community Colleges Part 3: Configuration.
John Fleischman August 4, 2009 For audio call Toll Free and use PIN/code Save $$ with SCOEs FREE Online ESL Teaching Resources.
Richard Mundell November 11, 2009 For audio call Toll Free and use PIN/code Free and Easy Course Authoring with myUDUTU.
Eric Wilson, MS Ed March 16, 2010 For audio call Toll Free and use PIN/code Online Collaborative Groups.
Micah Orloff March 3, 2010 For audio call Toll Free and use PIN/code What's New with Blackboard 9: Getting Acquainted.
Introduction to Flash, Part 2: Graphics, Animation, Sound & Interactivity Janet Davis April 30, 2008 For audio call Toll Free and use.
The ABCs of PDFs, Part 2: Bookmarks, Forms & Security Eric Wilson, MS Ed April 1, 2008 For audio call Toll Free and use PIN/code
Joan Van Duzer October 1, 2009 For audio call Toll Free and use PIN/code Engaging Millennial Students with Fun Tech: Learning with.
Donna Eyestone 4/21/2010 For audio call Toll Free and use PIN/code The Power of iLife.
Sharon Beynon November 12, 2008 This is a VoIP session. All audio will be through your computer without any phone. Add Fun and Interest to Teaching Writing.
Eric Wilson August 5, 2010 For audio call Toll Free and use PIN/code
Micah Orloff July 31, 2008 For audio call Toll Free and use PIN/code The Art of PowerPoint 2007 Part 1: Tools, Views and Master.
Dr. Andrea Henne Dean, Online and Distributed Learning San Diego Community College District July 15, 2008 For audio call Toll Free and.
Sharon Beynon October 22, 2009 For audio call Toll Free and use PIN/code Add Fun and Interest to Teaching Online with Audio Clips.
Donald E. Hester July 18, 2008 For audio call Toll Free and use PIN/code Get up to Speed with 2007 Office Part 1: Word, Excel,
Michelle Macfarlane November 10, 2009 For audio call Toll Free and use PIN/code Building Community Online, Part 5: Social Networking.
Micah Orloff August 7, 2008 For audio call Toll Free and use PIN/code The Art of PowerPoint 2007 Part 2: Animations and Audio.
Micah Orloff July 7, 2009 For audio call Toll Free and use PIN/code What's New on Blackboard: Exploring the Grade Center.
Lynn Mann July 24, 2008 For audio call Toll Free and use PIN/code Harness the Power of Excel 2007 Part 2: Data Analysis.
Tahiya Marome October 8, 2009 For audio call Toll Free and use PIN/code Engaging Millennial Students with Fun Tech: Games.
Donald Hester October 7, 2009 For audio call Toll Free and use PIN/code Getting the Most from OneNote 2007.
Randy Fisher October 15, 2009 For audio call Toll Free and use PIN/code Building Sustainable Projects and Communities.
Michelle Macfarlane September 24, 2009 For audio call Toll Free and use PIN/code Engaging Millennial Students with Fun Tech: Jing.
Donald E. Hester July 23, 2008 For audio call Toll Free and use PIN/code Get up to Speed with 2007 Office Part 2: PowerPoint, Outlook,
Catherine Werst November 5, 2009 For audio call Toll Free and use PIN/code Collaborate with Social Bookmarking.
Micah Orloff May 5, 2011 For audio call Toll Free and use PIN/code
Donald Hester October 14, 2009 For audio call Toll Free and use PIN/code Getting the Most from Word 2007, Part 1: Creating and.
Blaine Morrow 3/2/2010 For audio call Toll Free and use PIN/code New Video Collboration with Elluminate.
Anna Stirling and Micah Orloff May 22, 2012 For audio call Toll Free and use PIN/code Take Your Online Teaching to New Heights:
Donald E. Hester October 30, 2009 For audio call Toll Free and use PIN/code Windows 7: The View Beyond Vista is Great.
Lynn Strand March 30, 2011 For audio call Toll Free and use PIN/code
James Glapa-Grossklag July 20, 2010 For audio call Toll Free and use PIN/code
Donna Eyestone February For audio call Toll Free and use PIN/code
Eric Wilson July 30, 2010 For audio call Toll Free and use PIN/code
Maintaining a Quality Distance Education Program Andrea Henne, EdD Dean, Online and Distributed Learning District Instructional Services & Planning December.
Building an Online Writing Center
IT Best Practices for Community Colleges Part 3: Configuration Management Donald Hester March 30, 2010 For audio call Toll Free and use.
Presentation transcript:

James Rianhard & Andrea Henne August 6, 2008 For audio call Toll Free and use PIN/code /7 Live Help Desk for CMS Support

Maximize your CCC Confer window. Mute your phone (*6) if you have visitors or noise in your office. Please note phone audio may be in presenter-only mode. Ask questions over the phone when the presenter prompts. Ask questions throughout presentation via the chat window. Turn on or off Closed Captioning by clicking on the icon. Save the presentation or chat by clicking on the icon. Housekeeping

California Community Colleges Industry Presentation 08– 06 – 08

4 Discussion Topics Overview Focus Areas Peer-institution perspective Demo Blackboard Next Generation – Next Webinar Q&A

5 77%/23% Arrival Patterns Fractions of FTE in the AM Multiples of FTE in the Afternoon and evening The Key Drivers - #1

6 Key Driver #2 Multi-domain – i.e. centralized and decentralized Change Management Release Management Knowledge Management

7 Presidium Overview Client Partnerships Accounts Provider of ESM – Education Services Management Pioneer in deploying ESM solutions for academic technologies Bleeding Edge customers leading Presidium into enterprise ESM 650 education providers 40% Community Colleges

8 Education Services Management AdmissionsRegistrarF. AidDistance Learning IT/OWS LibraryComputer Lab KioskHelp Desk Online Interactions On-campus Interactions The Basics CMDB – Configuration Management Database Multi-Modal Approach SLA Management Multi-sourcing Management ESM Framework Contact Center Operations Management Today

9 Examples

Dr. Andrea Henne Dean, Online and Distributed Learning San Diego Community College District

Snapshot San Diego Community College District San Diego City College, Mesa College Miramar College and Continuing Education SDCCD Online began Fall 2001 – 18 sections Online courses = 12% of the total Spring 2008 = 461 Online Course Sections Summer 2008 = 370 Online Course Sections Fall 2008 = 468 Online Course Sections 275 Faculty 2 Full-time Instructional Design Coordinators

Strategic Benefits of Outsourcing Help Desk Services Cost Effective 24/7/365 Support Variety of support options Customizable to changing and expanding operational needs Both faculty and students are served 24/7 Helpdesk supports quality distance education and accreditation requirements for student support Enterprise reporting

On a Daily Basis Staff time is devoted to course development and trainingless time answering phone and s for routine support Helpdesk tutorials and Knowledge Base articles used in orientation and training Helpdesk escalations ensure proper handling of issues More positive online learning/teaching experience for students and faculty

Presidium Contacts: Robert Rye Director, Western Region Office Hilary Butler Sales Manager, Western Region Office Q&A

Blackboards Next Generation October 14 th Blackboard's Next Generation Multi-phased delivery Easy to use interface Open platform Combining the best of both Blackboard and WebCT Demo Contact Matt Lord

Q & A

Evaluation Survey Link

Thanks for Attending For upcoming desktop seminars and links to recently archived seminars, check Web site at:

26 Thank You! Comments and Questions?