©2011 Quest Software, Inc. All rights reserved. Patrick Hunter EMEA IDAM Team Lead 7 th February 2012 Creating simple, effective and lasting IDAM solutions Identity and Access Management

1 ©2011 Quest Software, Inc. All rights reserved. To explain the major differences between Africa and Europe – Let me illustrate...

2 ©2011 Quest Software, Inc. All rights reserved. Africa

3 ©2011 Quest Software, Inc. All rights reserved. Europe (England)

4 ©2011 Quest Software, Inc. All rights reserved. But... The problems with Identities remain the same

©2011 Quest Software, Inc. All rights reserved. Telling the Quest One Story Quest One Identity Solutions

6 ©2011 Quest Software, Inc. All rights reserved. ComplexityComplianceSecurity Internal and external threats Increased risk of internal breach Orphaned accounts Too many have access to privileged accounts Users have too much access Too many separate user stores Anomalous activity goes unnoticed Managing user access rights is resource- intensive Number of regulations continue to grow New requirements add more administrative tasks Proving compliance is labor-intensive Reviewing activity logs only during audits is often too late The Challenges Fact: 96% of breaches were avoidable through simple or intermediate controls. Source Data Breach Investigations Report, Verizon RISK Team with cooperation from the US Secret Service and the Dutch High Tech Crime Unit Fact: On average, a typical enterprise end-user has 6 enterprise-issued passwords. Source - Aberdeen Group research Fact: 48 percent of respondents rated the odds of experiencing a compliance risk within the next 18 months as “high” or “very high. Source – State of Compliance 2011, PWC

7 ©2011 Quest Software, Inc. All rights reserved. Improve visibility into who has access to business critical information, automate provisioning and enforce access controls. Centrally manage privileged accounts and provide granular control of administrator access. Simplify the environment and user experience with centralized account management. Audit what the users are doing with the access they have been granted. Access Governance Privileged Account Management User Activity Monitoring Identity Administration What Quest One Delivers

8 ©2011 Quest Software, Inc. All rights reserved. Quest One Customer Examples Access Governance User Activity Monitoring Privileged Account Management Identity Administration

9 ©2011 Quest Software, Inc. All rights reserved. Broad Portfolio that is Modular & Integrated Granular Access Controls Business-Driven The Quest One Advantage Rapid Time-to-Value Solution Simplicity Access Governance Privileged Account Management User Activity Monitoring Identity Administration

10 ©2011 Quest Software, Inc. All rights reserved. Manage Access to Business Critical Information Access Request and Certification Fine Grained Application Security Data Access Management Role Engineering Automated Provisioning Access Governance

11 ©2011 Quest Software, Inc. All rights reserved. Understand and Control Administrator Activity Granular Delegation Enforce Separation of Duty Enterprise Password Vault Session Management Keystroke Logging Privileged Account Management

12 ©2011 Quest Software, Inc. All rights reserved. Identity Administration Simplify Account Management Directory Consolidation AD Administration Virtual Directory Services Single Sign-on Strong Authentication Identity Administration

13 ©2011 Quest Software, Inc. All rights reserved. User Activity Monitoring Audit User Activity Granular AD Auditing Permissions Reporting Log Management Event Alerting Crisis Resolution User Activity Monitoring

14 ©2011 Quest Software, Inc. All rights reserved. Simplify Account Management Manage Access to Business Critical Information Audit User Activity Privileged Account Management Access Governance Privileged Account Management Complete Identity & Access Management Understand & Control Administrator Activity Identity Administration User Activity Monitoring

15 ©2011 Quest Software, Inc. All rights reserved. Easier accountability and greater transparency throughout your business! We simplify identity and access management.

©2011 Quest Software, Inc. All rights reserved. A closer look at the building blocks!

17 ©2011 Quest Software, Inc. All rights reserved. Challenges Who runs IAM? Who should run it? Audits are time consuming and expensive You can’t trust everyone (even your administrators) An IAM solution should: Reduce risks Reduce the cost of audit Empower the business IAM should benefit both IT and the Business

18 ©2011 Quest Software, Inc. All rights reserved. Quest One is…. Simpler Broad portfolio Modular & integrated Rapid time-to-value Use existing investments Business driven

19 ©2011 Quest Software, Inc. All rights reserved. Improve visibility into who has access to business critical information, automate provisioning and enforce access controls. Audit what the users are doing with the access they have been granted. Simplify the environment and user experience with centralized account management. Centrally manage privileged accounts and provide granular control of administrator access. Where It Affects The Real World… Access Governance User Activity Monitoring Privileged Account Management Identity Administration

20 ©2011 Quest Software, Inc. All rights reserved. Simplify Account Management Manage Access to Business Critical Information Understand & Control Administrator Activity Privileged Account Management Access Governance Privileged Account Management Complete Identity & Access Management Audit User Activity Identity Administration User Activity Monitoring

©2011 Quest Software, Inc. All rights reserved. Use Cases

22 ©2011 Quest Software, Inc. All rights reserved. Use Case: Access Entitlement Review, Attestation, & Recertification We need to understand who has access to what across our environment. And, we need to involve the business managers, but they need to understand what the access entitlements actually mean. Topics: Discovery of entitlements, orphaned data, & unstructured data Attestation/recertification at the business level Eliminate “blind” attestation Visibility of all entitlements an employee or group has and how they got them

23 ©2011 Quest Software, Inc. All rights reserved. Use Case: Closed Loop Compliance We need to establish a continuous process to make sure we stay on top of compliance. We need to show our auditors that every person has only the access they need to do their jobs, and nothing more. Topics Applies to users and administrators Clear, easy to understand dashboard displays Establish regular scheduled attestations to occur going forward Automation and control of high-impact tasks Easy and complete attestation / recertification Policy enforcement – execute / remediate / take action when necessary to complete fulfillment

24 ©2011 Quest Software, Inc. All rights reserved. Closed Loop Compliance with Review/Interpret Discover/Compile Certify/Attest Resulting Action Customer Database Automated Access Governance Cycle

25 ©2011 Quest Software, Inc. All rights reserved. Use Case: Privileged Account Management Centrally manage privileged accounts and provide granular control and complete visibility of administrator access Topics: Policy-based enterprise-wide Tightly controlled release and audit of shared credentials Least-privilege access – across systems Session audit / keystroke logging

26 ©2011 Quest Software, Inc. All rights reserved. Who knows what? Can you be sure?

27 ©2011 Quest Software, Inc. All rights reserved. How strong is a strong password?

28 ©2011 Quest Software, Inc. All rights reserved. Best Practices for Identity Strong password policy Procedure enforcement Privileged Account Management Multi-factor authentication User-to-shared account linking Identity management solutions Audited Automation Moving processes – account history (SoD) Tamper resistant audit trail

29 ©2011 Quest Software, Inc. All rights reserved.

30 ©2011 Quest Software, Inc. All rights reserved. Use Case: Automate Administrative Tasks We need to automate common administrative tasks and reduce the burden on IT without adding complexity, or maintaining our reliance on inconsistent practices and disparate tools. Topics Active Directory account, password and group creation, and modification Single sign-on Self-service password resets Reducing complexity – “Get to One”

©2011 Quest Software, Inc. All rights reserved.