1-866-683-1682 www.workplace.org/mortgage.asp Keep your home by getting the skills you need 1-866-683-1682 www.workplace.org/mortgage.asp

In June 2008, Connecticut legislators set aside $2. 5 million In June 2008, Connecticut legislators set aside $2.5 million* in bond funds to create a workforce system response to the mortgage crisis. *per year, up to 4 years

 ability to pay mortgage AHA! (core concept reinforced) Insight: Loan modifications alone don’t eliminate delinquencies Nationally, more than ½ of loans modified in 1Q08 fell delinquent within 6 months CT’s Opportunity: MCJTP uses our workforce system to help borrowers increase their earning capacity  ability to pay mortgage *>30 days past due. 36% after 3 mos, 53% after 6 mos, 58% after 8 mos. Report covers 35 million loans or about 60% of all first-lien mortgages in U.S.

The Situation Sub-prime mortgage resets created initial crisis Now, slowing economy + unemployment are adding to the need Poorest people in urban districts are impacted most Sources: Governor’s Sub-prime Mortgage Task Force, 2007; CT DOL December 2008; RealtyTrac.com

* Legislators 12

Services: Eligibility: MCJTP helps borrowers gain the skills they need to be able to earn more money to become financially stable. Services: The program offers: Customized Employment Services Job Training Scholarships Job Placement Assistance Financial Literacy Credit Counseling Referrals to other needed services Program Specialists; assigned to customers geographically Eligibility: 60 days or more past due on mortgage Mortgage is for primary residence in CT Household income less than $120,000 Referred by the Connecticut Housing Finance Authority (CHFA), or can demonstrate an imminent need for services

As of 5/1/09: (7 full months in operation) Referrals to the program 2,350 Assessed for Program Eligibility 785 (one-on-one discussion with Program Specialist) Training Scholarships 368 Provide Career Coaching 519 (includes info on in-demand careers and required skills; guidance on training) Employment Support Services 643 (Resume Prep, Interview Prep, Assistance with Employment Applications) Referral to Financial Literacy 382 Credit Counseling 196

Customer Profile: A Connecticut Example College Educated – many have Associates or Bachelors Degree Mix of employed (51%) + unemployed (49%) Occupations – Retail Sales, Bookkeeping, Drivers, Construction workers, Clerical & many others Seeking Career Transition into: Health Care, Project Management, IT

Start-up Milestones program inception July - Dec 08’ Policies & Procedures developed Data Tracking System & Electronic Referral Process designed Hired and trained Specialized Team Toll-free number established: 866-683-1682 Participated in Statewide housing fairs Cross Training with State Agency Personnel Expansion of Eligible Training Provider List Coordinate customized training for customers with common needs

Key Partnerships Connecticut Housing Finance Authority (CHFA) Sources for Financial Literacy Training and Credit Counseling Connecticut Department of Banking Helping reach lenders and communicate program benefits Distributing information on the program to consumers who call their customer service center One-Stop Centers Providing support programs for clients and space to meet people near their own communities HUD Housing Counseling Agencies State of CT Judicial Branch, Foreclosure Mediation Program United Way of Connecticut 211 Infoline Lenders e.g. People’s United Bank, NewAlliance Bank Developing more through community outreach

Identifying Earnings Potential

Communicating Progress

Education & Training through MCJTP 368 training scholarships have been written Average duration of training is 9 weeks Types of training include: - Certified Nurses Aide - Certified Payroll Professional - Dental Assistant - Veterinary Technician - Pharmacy Tech. Certification - Project Management - Medical Billing & Coding - Lean – Six Sigma Black Belt - A+ Network & Microsoft - Administrative Assistant Certified Professional Certificate Program - CDL Class A Tractor-Trailer

Year 2 Plans: Respond to continued demand Expand staff to close “gap” between referral and enrollment Increase outreach & build awareness Coordinate more closely with other programs Enhance state’s response to rising unemployment

Tip of the Iceberg?

Taking It Home/Next Steps Consider what you’ve heard here: What “challenge” comes to mind for you? Is it both urgent and important? Is someone already working on it? [piggyback] Is there a way Workforce can add value? Would a “success” enhance the relevance of Workforce overall? Gather some facts; learn more about it Discuss informally with trusted colleagues Decide whether to embark on development! Call on us if we can help…..

EXTREME RELEVANCE: Want to learn more? Contact Tom Long at (203) 610-8528 tlong@workplace.org www.workplace.org/mortgage.asp

Innovation + Collaboration = Transformation + Sustainability

Accelerated Regional Renewal THANK YOU! Jason Chapin WIB Collaboration Manager The WorkPlace, Inc. jchapin@workplace.org 203-610-8586