1 RXQ. 10.4.2 Customer Drop Submitted by Supplier Process Flow Diagram Customer Supplier Distribution Company Supplier sends Drop Request to Distribution.

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Presentation transcript:

1 RXQ Customer Drop Submitted by Supplier Process Flow Diagram Customer Supplier Distribution Company Supplier sends Drop Request to Distribution Company ( ) Distribution Company receives Drop Request ( ) Supplier receives Drop Rejection ( ) Yes Account identity confirmed ( ) No Yes Contains the required elements ( ) Customer currently being served by the Supplier submitting the Drop Request ( ) No Yes 1 Distribution Company sends Drop Rejection to Supplier ( ) No Pending Enrollment for this Supplier ( ) No Supplier permitted to send Drop Request for a Pending Enrollment ( ) Yes No Document 07-5C (revised 2-15)

2 RXQ Customer Drop Submitted by Supplier Process Flow Diagram Customer Supplier Distribution Company Document 07-5C Distribution Company sends Drop confirmation letter to Customer ( ) Distribution Company required to send Drop confirmation letter to Customer ( ) Yes Customer receives Drop confirmation letter (s) ( ) 2 Rescission permitted by customer ( ) No further action required No Yes 1 Distribution Company sends Drop Confirmation to Supplier ( and ) Supplier receives Drop Confirmation ( and ) Supplier required to send Drop confirmation letter to Customer ( ) No further action required Supplier sends Drop confirmation letter to Customer ( ) No Yes Supplier wants to cancel Drop ( ) Customer currently being served by another Supplier ( ) No further action required Yes 43 No Yes Supplier permitted to cancel Drop ( ) Yes No

3 RXQ Customer Drop Submitted by Supplier Process Flow Diagram Customer Supplier Distribution Company Document 07-5C Customer requests Rescission ( ) No further action required No Yes Supplier sends Reinstatement Request to Distribution Company ( and ) Supplier receives Reinstatement Confirmation ( ) Supplier receives Reinstatement Rejection ( ) Distribution Company receives Reinstatement Request ( and ) Distribution Company sends Reinstatement Rejection to the Supplier ( ) Account identity confirmed ( and ) No Yes Distribution Company processes Reinstatement Request and sends Reinstatement Confirmation to the Supplier ( ) 2 Customer contacts Supplier to cancel Pending Drop ( ) 3 No further action required Distribution Company required to send Reinstatement Confirmation letter to Customer ( ) No Yes Distribution Company sends Reinstatement confirmation letter to Customer ( ) Supplier required to send Reinstatement Confirmation letter to Customer ( ) No further action required Supplier sends Reinstatement confirmation letter to Customer ( ) Customer receives Reinstatement confirmation letter (s) ( ) Yes No Customer currently being served by another Supplier ( ) No further action required No Yes 5

4 RXQ Customer Drop Submitted by Supplier Process Flow Diagram Customer Supplier Distribution Company sends Reinstatement Request to the current Supplier ( ) Supplier receives Reinstatement Request ( ) Account identity confirmed ( ) Supplier sends Reinstatement Rejection to Distribution Company ( ) No Distribution Company receives Reinstatement Confirmation ( ) Supplier sends Reinstatement Confirmation to Distribution Company ( ) Yes No further action required Supplier required to send Reinstatement confirmation letter to Customer ( ) No Document 07-5C 4 Distribution Company receives Reinstatement Rejection ( ) Supplier processes Reinstatement Request ( ) Supplier required to send Reinstatement Confirmation to Distribution Company ( ) Yes Supplier sends Reinstatement confirmation letter to Customer ( ) Yes No further action required No further action required Customer receives Reinstatement confirmation letter (s) ( ) Distribution Company required to send Reinstatement confirmation letter to Customer ( ) Distribution Company sends Reinstatement confirmation letter to Customer ( ) No Yes No

5 RXQ Customer Drop Submitted by Supplier Process Flow Diagram Customer Supplier Distribution Company sends Drop Request to the current Supplier ( ) Supplier receives Drop Request ( ) Account identity confirmed ( ) Supplier sends Drop Rejection to Distribution Company ( ) No Distribution Company receives Drop Confirmation ( ) Supplier sends Drop Confirmation to Distribution Company ( ) Yes No further action required Supplier required to send Drop confirmation letter to Customer ( ) No Document 07-5C 5 Distribution Company receives Drop Rejection ( ) Supplier processes Drop Request ( ) Supplier required to send Drop Confirmation to Distribution Company ( ) Yes Supplier sends Drop confirmation letter to Customer ( ) Yes No further action required No further action required Customer receives Drop confirmation letter (s) ( ) Distribution Company required to send Drop confirmation letter to Customer ( ) Distribution Company sends Drop confirmation letter to Customer ( ) No Yes No