A+ Guide to Managing and Maintaining Your PC Fifth Edition Chapter 14 Managing and Troubleshooting Windows 2000

2 A+ Guide to Managing and Maintaining Your PC, Fifth Edition Understanding the Windows NT/ 2000/XP Boot Process 1.BIOS executes POST 2.BIO executes the MBR program 3.MBR program executes OS boot program 4.Boot program executes Ntldr 5.Ntldr changes processor mode and loads a file system

3 A+ Guide to Managing and Maintaining Your PC, Fifth Edition Understanding the Windows NT/ 2000/XP Boot Process ( continued ) 6.Ntldr reads boot.ini and loads the boot loader menu 7.Ntldr uses Ntdetect.com to detect hardware 8.Ntldr loads the OS and device drivers 9.Ntldr passes control to Ntoskrnl.exe 10.An operating system other than Windows NT/2000/XP is chosen

4 A+ Guide to Managing and Maintaining Your PC, Fifth Edition Customizing the Boot Process Boot.ini  [boot loader]: # of seconds for user making selection before the default is loaded  [operating system]: a list of the boot partition paths to every operating systems Change boot.ini settings (pp. 652)

5 A+ Guide to Managing and Maintaining Your PC, Fifth Edition Troubleshooting Tools for Boot Process Advanced Options menu (pp. 654) Recovery Console Emergency repair disk

6 A+ Guide to Managing and Maintaining Your PC, Fifth Edition Advanced Options Menu

7 A+ Guide to Managing and Maintaining Your PC, Fifth Edition Recovery Console Use it when OS does not start properly or hangs during the load Allows repair of damaged registry, system files, or file system on the hard drive A command-driven OS that does not use a GUI;  Allows access to FAT16, FAT32, and NTFS file systems

8 A+ Guide to Managing and Maintaining Your PC, Fifth Edition Hands-on Project: Using Recovery Console Using recovery console (pp. 656 – 658) Restore the registry (pp. 660) Installing the Recovery Console (pp. 661)

9 A+ Guide to Managing and Maintaining Your PC, Fifth Edition Emergency Repair Process: The Last Resort Restores system to state it was in immediately after the Windows 2000 installation All changes since installation are lost Uses an Emergency Repair Disk (ERD)  Contains information about current installation, but not a copy of the registry  Points to a folder on the hard drive where the registry was backed up at installation

10 A+ Guide to Managing and Maintaining Your PC, Fifth Edition Hands-on Project: Recovery Disks pp. 662 – pp. 663

11 A+ Guide to Managing and Maintaining Your PC, Fifth Edition Dependency Walker lists all files used by an application Used to trouble-shoot a failed installation Hands-on (pp. 665)

12 A+ Guide to Managing and Maintaining Your PC, Fifth Edition Windows File Protection Protects system files (.sys,.dll,.ttf,.ocs, or.exe) from modification Two tools  Background process that notifies WFP when a protected file is modified  SFC (System File Checker) (sfc.exe)

13 A+ Guide to Managing and Maintaining Your PC, Fifth Edition Computer Management Window Consolidates several administrative tools used to (pp. 669):  Monitor problems with hardware, software, security  Share folders  View device configurations  Add new device drivers  Start and stop services  Manage server applications

14 A+ Guide to Managing and Maintaining Your PC, Fifth Edition Disk Management Create partitions or convert a basic disk to a dynamic disk Replaces Fdisk in older Windows Oss Hands-on: pp. 670

15 A+ Guide to Managing and Maintaining Your PC, Fifth Edition Microsoft Management Console-building utility  Console: a combination of several administrative tools into a single window  Snap-ins: individual tools within the console Hands-on (pp. 672)

16 A+ Guide to Managing and Maintaining Your PC, Fifth Edition Event Viewer Logs  Application log  Security log  System log Events recorded in logs  Information events  Warning events  Error events Hands-on: Figure & Figure 14-21

17 A+ Guide to Managing and Maintaining Your PC, Fifth Edition Performance Monitoring and Optimization 1.Analyze data provided by monitoring tools such as Task Manager and System Monitor 2.Determine areas in which performance is below baseline

18 A+ Guide to Managing and Maintaining Your PC, Fifth Edition Principles for Optimizing Performance If you add RAM, increase size of paging file Consider upgrading more than one component Applications are assigned priority level, which determines position in queue for CPU resources In general, upgrading an existing PC is recommended

19 A+ Guide to Managing and Maintaining Your PC, Fifth Edition Task Manager Allows you to view:  Applications and processes running on the computer  Performance information for processor and memory Hands-on (pp )

20 A+ Guide to Managing and Maintaining Your PC, Fifth Edition System Monitor Provides more system performance detail than Task Manager Components  Objects (hardware or software system components; eg, Memory, Paging File, Processor, Physical Disk)  Instances (multiples of objects)  Counters (show information on specific characteristics of an object) Hands-on (pp )

21 A+ Guide to Managing and Maintaining Your PC, Fifth Edition Hands-on: Windows Update From start-menu or go to windowsupdate.microsoft.com