Rick Burke, A+, Network+, INet+, MCP, MCP+I, MCSE, CCNA 1 How to Troubleshoot the Apple Macintosh Rick Burke DHS Coordinator James Monroe H.S.

Rick Burke, A+, Network+, INet+, MCP, MCP+I, MCSE, CCNA 2 What’s Happened? What’s changed with your Mac? Software may not be up to date? There maybe an extension conflict? Something may not be plugged in all the way? Take notes of what happened prior to the problem

Rick Burke, A+, Network+, INet+, MCP, MCP+I, MCSE, CCNA 3 Troubleshooting Determine hardware vs. software problems Eliminate variables Turn off the Extensions Disconnect external devices: Pull out Preferences folder onto desktop

Rick Burke, A+, Network+, INet+, MCP, MCP+I, MCSE, CCNA 4 What are some Solutions? PRAM corruption (CMD+OPT+P+R) Desktop database damaged ( CMD+OPT) Logic board may need to be reset – CUDA Switch Preference corruption (folder to desktop) Logic board battery may need to replaced Font Corruptions (reload from system disk)

Rick Burke, A+, Network+, INet+, MCP, MCP+I, MCSE, CCNA 5 Here’s what Error Numbers Mean: Type 1, 2, 3, 10, 11-Usually a memory address conflict Type 25, 28-Application needs more RAM Error –39-End of file encountered prematurely, or damaged (large files)

Rick Burke, A+, Network+, INet+, MCP, MCP+I, MCSE, CCNA 6 Solving Your Mac Problem? Has it happened before? How did you fix it? What has changed or been installed recently? Check the Internet for updates or patches? Is the power turned on? Are the cables secure? Is the application installed properly? (Has it been moved from within its original folder?)

Rick Burke, A+, Network+, INet+, MCP, MCP+I, MCSE, CCNA 7 Solving Your Mac Problem II Is their an application installed more than once? If you give the problem application more memory, does the the problem go away? If you remove the program’s preferences, does the problem go away? Are you using the latest version of the application or extension? Does the problem happen with extensions off? Does the problem happen when you start from the system CD disk?

Rick Burke, A+, Network+, INet+, MCP, MCP+I, MCSE, CCNA 8 Mac Toolkit Ideas Ethernet cables External hard drive Screwdriver Compressed air Q-tips 99% Isopropyl alcohol Anti-static wrist strap

Rick Burke, A+, Network+, INet+, MCP, MCP+I, MCSE, CCNA 9 Preventing Catastrophes Regular maintenance Have a bootable repair CD Keep software up-to-date Make regular backups Archive onto CD Create a backup strategy Use a UPS Spare computer

Rick Burke, A+, Network+, INet+, MCP, MCP+I, MCSE, CCNA 10 Creating a Bootable Repair CD Make it bootable for all machines and OS Add repair tools Add installation software Add virus checking software

Rick Burke, A+, Network+, INet+, MCP, MCP+I, MCSE, CCNA 11 Is Your Data Protected Develop a backup strategy for your Macintosh Use Retrospect / Retrospect Express Have multiple backup set(s) Have at least one backup offsite Know how to restore from backing up

Rick Burke, A+, Network+, INet+, MCP, MCP+I, MCSE, CCNA 12 Web Resources to Check MacFixit.com Versiontracker Check each company’s Support Site

Rick Burke, A+, Network+, INet+, MCP, MCP+I, MCSE, CCNA 13 Internet News Groups Comp.sys.mac Comp.sys.mac.apps Comp.sys.mac.hardware Comp.sys.mac.portables Comp.sys.mac.system Mac Managers: