© 2012 IBM Corporation IBM Corporate Service Corps Developing Global Leaders for the 21st Century

© 2012 IBM Corporation Corporate Citizenship and Corporate Affairs 2Corporate Service Corps | ibm.com/corporateservicecorps IBM is an increasingly global company We operate in 170 countries: culturally, economically, politically diverse world

© 2012 IBM Corporation Corporate Citizenship and Corporate Affairs 3Corporate Service Corps | ibm.com/corporateservicecorps An Enduring Commitment to Service A Culture of service benefits the community, employees and the company on multiple levels:  Equipping IBMers to give back to their communities and apply their skills in meaningful ways;  Improving our employee satisfaction, attraction and retention rates; and  Helping us express IBM’s brand and values to the world. IBM’s volunteer programs:  Skills-based, making the most of IBM’s talent  Almost 14 million IBMer volunteer hours logged to date  Unique portfolio of tools with approx 30 activity kits to share  See more at

© 2012 IBM Corporation Corporate Citizenship and Corporate Affairs 4Corporate Service Corps | ibm.com/corporateservicecorps  Communities: IBM sends its best talent and global experience to tackle business and societal issues in the growth markets  Participants: Unique opportunity for the participants to expand their leadership skills and understanding of the growth markets and to give back to society  IBM: Development of leaders with a broad range of skills in a global context and a better understanding of developing economies The Corporate Service Corps program delivers a triple benefit for communities, participants and IBM

© 2012 IBM Corporation Corporate Citizenship and Corporate Affairs 5Corporate Service Corps | ibm.com/corporateservicecorps * Ghana Nigeria S. Africa Egypt Kazakhstan Poland Romania Sri Lanka Corporate Service Corps Executive Service Corps Russia Turkey Malaysia Indonesia India Thailand Cambodia Morocco Brazil Peru China Philippines Kenya Tanzania Vietnam Mexico Colombia Argentina Chile UAE Bangladesh Senegal Angola CSC TBD, Turkey and Egypt ESC TBD Since 2008, over 1,400 IBMers, from over 50 countries, have served in the Corporate Service Corps (CSC) in nearly 30 countries Corporate Service Corps / Executive Service Corps Deployments 2008-Q1 2013

© 2012 IBM Corporation Corporate Citizenship and Corporate Affairs 6Corporate Service Corps | ibm.com/corporateservicecorps Philippines  Enhanced early warning systems and coordinated an effective disaster response using information technology. Project won 2010 Asian Corporate Social Responsibility Excellence Award for IBM Philippines. Kenya  Developing an e-voting master plan for electoral commission  Developing an enabling legal and regulatory framework for e-government for Cabinet Office of the President Romania  Delivered training to high growth small/medium businesses  Helped with telecommunications, financial management and business process development China  Worked with businesses in earthquake-ravaged Sichuan province on economic revitalization strategies Egypt  Developed strategy for Adaption to Regional Climate Change & Water Conservation Local Impact

© 2012 IBM Corporation Corporate Citizenship and Corporate Affairs 7Corporate Service Corps | ibm.com/corporateservicecorps  Learning and innovation lab for 21 st century business  Retention of high-performing employees  Skills transfer between employees from developed to growth markets  Establishing IBM brand and reputation in new markets  Trusted relationships with key stakeholders  Global leadership ranking – Fortune rated IBM #1 Impact for IBM

© 2012 IBM Corporation Corporate Citizenship and Corporate Affairs 8Corporate Service Corps | ibm.com/corporateservicecorps  Expanding program to more markets and IBM participants  Focus on urban challenges and how to make cities smarter  Strengthen the link between social innovation, leadership development and business development  Share experiences with other companies looking to develop similar programs  Expanded communication of CSC team experiences via enhanced marketing materials, innovative website, social media (blogs, Twitter) and alumni groups What’s next?

© 2012 IBM Corporation Corporate Citizenship and Corporate Affairs 9Corporate Service Corps | ibm.com/corporateservicecorps