Operations Professional Resources Communications and Professional Capacity Building NTOC National Summit November 7, 2011 Washington, DC Michelle Birdsall Douglas E. Noble, P.E., PTOE

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Professional Capacity Building Methods and Providers Purpose – to provide the knowledge and technology transfer required by a multi-modal workforce in support of effective operations programs

Credit / Certificates Continuing Education Units (CEUs) Certified under IACET guidelines Requirements for instructions including defined learning objectives Assessment of learners based on learning objectives Professional Development Hours (PDHs) Number of contact hours of exposure to instruction Certificates -- provided to a person when they have completed a sequence of courses (x within a year). [Example: CITE has bundled courses to provide students with certificates in ITS Project Management, ITS Systems and Traffic Engineering & Operations.]

Delivery Mechanism and Providers In today’s time constrained restricted resource environment, multiple organizations (NTOC, ITE, ITS-JPO, FHWA, local gov’ts and MPOs) have identified the following opportunities: Partnerships between organizations New delivery methods User determination of own development needs User more frequently seeking own answers Networking as a method to improve competence Organization to organization exchange (public or private)

Instructor-Led Methods Webinar (web seminar) Interactive net meetings where subject matter experts (SME) present best practices and lessons learned. webinars draw SMEs from academia and research, private industry, and public- sector transportation agencies. Web briefing – similar but more focused on provided recent information on a specific topic such as the Transportation Act Examples ITS-JPO Talking Technology and Transportation CITE courses FHWA Talking Freight & Traffic Signal Program Management series NTOC Talking Operations Institute of Transportation Others

Instructor-Led Methods Local Technical Assistance For local counties, parishes, townships, cities and towns to improve their roads and bridges Provides training programs, an information clearinghouse, new and existing technology updates, personalized technical assistance and newsletters. Examples LTAP and TTAP MPOs or Counties to local agencies

Instructor-Led Methods Workshops / Training Classes /Courses Classroom setting instruction taught by subject matter experts Covers multiple topics across a subject area Duration from 1-2 (workshop) to 1-4 weeks (executive training) to a quarter/semester (university course) Examples: University distance learningConsultant provided courses ITS WorkshopsNHI / NTI Courses FHWA Resource CentersUniversity Courses CITE Semester programOperations Academy ITEIMSA

Blended Learning Courses combine instructor-led and on-line instruction. They can offer live discussions with an instructor through conference calls, interaction with other students, convenient on-line course materials, and a specific time frame to complete the course. Examples: ITS Standards Training UTC Seminars Open courseware Ask an expert ITE International webinars

Peer Group Approaches Peer-to-Peer -The program quickly connects volunteers with expertise in specific area of practice with professionals who need guidance on technical issues Peer reviews – Outside independent panel comes to an agency to review with stakeholders practices, policies, processes and programs. Typically concluded with report and presentation that shares places for improvement and best practices. Examples Peer-to-Peer Program (ITS, MUTCD, etc) FHWA Resource Center ITE – Intelligent Traffic Signal Operations Comm. (PtP) FHWA – Traffic signal program reviews ITE – Peer reviews ITS Help Line

Self Directed Learner directed based on their own personal development needs and requirements. Examples Knowledge resource databases Google Wikipedia YouTube videos On-line certifications UTC Libraries Knowledge sharing through social media (TIMTC) Independent Study of Courses (CITE, ITE)

For more information… Darren G. Buck Marketing Specialist FHWA Office of Operations (202) Douglas E. Noble, P.E., PTOEMichelle Birdsall Senior Director, Public Information Manager Management and Operations (202) , x148 (202) , x139 c/o Institute of Transportation Engineers 1627 I Street, NW Suite 600 Washington DC 20006