pg 1 © 2012 Beavercreek Marketing, a division of Beavercreek Inc. All rights reserved. CheckFree RXP and Popmoney are registered trademarks of Fiserv, Inc., or its affiliates. Online Bill Pay Staff Education

pg 2 You’ll Learn About Online Bill Pay Key Features Q&As E-Bill Q&As Popmoney Q&As For Our Employees Product Demo

pg 3 About Online Bill Pay Now customers/members can pay their bills in minutes, rather than hours with our Online Bill Pay service Manage bills, transfer money and track payments in one convenient location

pg 4 About Online Bill Pay Easy to use Make payments to virtually anyone Green product - protects the environment Enhances customer/member relationships Boosts customer/member loyalty Option to receive bills electronically (E-Bills) Transfer money between accounts New Popmoney - Send money to family, friends, or anyone you know in as little as one business day

pg 5 Bill Pay Features Fully secure The easiest and fastest way to pay bills Pay anyone Saves money - no stamps, no envelopes More organized - keep track of all bills paid online Set-up reminders Its FREE (Or insert pricing here)

pg 6 Bill Pay Q&As

pg 7 Payment Center Dashboard for all bill pay activity, login and check payment status. Add billers quickly and easily Billers may be grouped by type, due date or any user defined category Biller and payment information can be downloaded for use in personal accounting software

pg 8 Q&As How secure is Online Bill Pay? Online Bill Pay is fully secure. It is recommended by security experts to help protect against check fraud and identity theft. We use multiple layers of online security to protect financial and personal information.

pg 9 Q&As How much does it cost? Online Bill Pay is FREE (or insert pricing).

pg 10 Q&As Do I have to be enrolled for Internet Banking to use Bill Pay? Yes. You must be enrolled for Internet Banking before you can sign up for Bill Pay.

pg 11 Q&As Who can I make payments to? You can make payments to virtually anyone using our online bill pay system. Exceptions include: −Tax payments −Court ordered payments −Payment to payees outside the United States −Payments to other institutions for the purpose of making a deposit

pg 12 Q&As How fast are payments delivered? When you schedule a payment, the payment calendar indicates the earliest available payment date – up to 5 business days, or the next business day for payees that receive electronic payments. Same-day payments can also be made for payees that accept electronic payments. Fee applies. Next-day rush payments can be made to payees through overnight express shipping of check payments. Fees applies.

pg 13 Q&As What kinds of bill payments are available? One-time payment - The payment date you specify is the date the payment will be received by the merchant, as well as the date the funds are withdrawn from your account. Automatic or recurring payment - Occurs at your specified frequency as many times as you indicate.

pg 14 Q&As What is a recurring payment? Recurring payments are automatic payments of the same amount. Customers/members do not have to re-enter a new payment each month. Payment reminders can easily be set up to alert the customer/member of upcoming payments.

pg 15 Q&As How far in advance can I schedule a payment? Payments can be set up as much as 365 days in advance. Recurring payments can be scheduled to occur over any time period in the future, including indefinitely.

pg 16 Q&As Can I cancel or change a scheduled payment? Yes you can review, change, or cancel a payment at any time before it is processed. −Payments may be processed up to 5 days in advance of the payment due date entered by the user. The system displays an error message if you attempt to modify a payment after it has been processed.

pg 17 Q&As How do I enroll for Bill Pay? It’s easy. Just log into Internet Banking, click the Bill Pay tab, and complete the secure enrollment form. Once your enrollment is received and processed (approximately X number of business days), you’re ready to start using Online Bill Pay.

pg 18 E-Bills Q&As

pg 19 Q&As What are E-Bills? E-Bills are regular statements delivered electronically by your Payee/Billers. Review and pay bills online in one easy step. notification reminders help prevent late or missed payments.

pg 20 Q&As Will I still receive a paper bill in the mail with E-Bills? You no longer need to receive a paper bill. However you can print a paper copy of any E-Bill or check the box to continue receiving a paper statement. Your bills, statements, and notices are available online for from their arrival date. Contact your financial institution for records after six months.

pg 21 Q&As How do know when I have new E-Bills to pay? When you log on to the Payment Center, you'll see the number of new E-Bills, statements, and notices you've received. You'll also receive a reminder to notify you when E-Bills are received and payments are due.

pg 22 Q&As When will I receive my E-Bills each month? Most Payees/Billers will use their established billing cycle, so their customers can expect to receive their bill at approximately the same time of the month that they currently receive their paper bill.

pg 23 Q&As How much do E-Bills cost? There is no charge for receiving E-Bills through our bill pay service. Reminder to insert other pricing information here.

pg 24 Q&As How do I get started receiving E-Bills? It’s easy. From the bill pay home page, you can choose from a list if Billers that offer E-Bills – they are indicated with an E-Bill icon. Just click the E-Bill icon next to the Biller Name, and follow the on screen prompts to sign-up.

pg 25 Popmoney Q&As

pg 26 Q&As What is the Popmoney® Personal Payment Service? Popmoney personal payment service allows you to send money to anyone, using only their name and address or mobile number. The money is sent from your payment account to their account.

pg 27 Q&As What are the advantages of using Popmoney to send money? It’s ideal for sending money to friends, family members, or anyone you know. All you need is their address, or mobile number. It’s fast – money is usually received in one business day.

pg 28 Q&As How much does Popmoney cost? The service is free, but you are charged each time you send money. There are no fees for receiving money. REMINDER TO INSERT YOUR Popmoney FEES

pg 29 Q&As How do I send money with Popmoney? To send money to a person, simply enter their address or mobile number, and the amount you want to send. Or, if you've sent money previously, just select the person’s name from your send list and enter an amount.

pg 30 Q&As How does the person receive money? If the person you're sending money to is not registered with Popmoney, they will receive an invitation to use the service and to claim the money. Their financial institution does not have to offer Popmoney to receive and deposit money into their account.

pg 31 Q&As How do I know they claimed the money sent? You can track recent and pending transactions through your history. Click “Activity” to track money you've sent or received. You can also see any pending transactions.

pg 32 Q&As How secure is Popmoney? Popmoney uses multiple layers of security to protect your information. Unique user name and passwords. As long as you don't share your user name and password with anyone, no one can sign in to Popmoney as you. SSL (secure sockets layer) ensures that your connection and information are secure from outside inspection. 128-bit encryption makes your information unreadable as it passes over the Internet.

pg 33 Choose an E-Greeting card to send with your payment to make it extra special. Easily import contacts from popular internet providers, or manually create your own contact list. Use Popmoney to request payment and have it deposited directly to your choice of checking or savings accounts. Additional features

pg 34 Transfer Money

pg 35 Q&As Easily transfer money between internal and external accounts. Set up one-time or repeating transfers to take place automatically. Schedule upcoming transfers, add, change or stop pending transactions. View transfer history at any time.

pg 36 For Our Employees We highly encourage all employees to enroll and use our Bill Pay and Popmoney service. Use it to more fully understand all the time-saving features. Encourage customers/members to enroll and use these products.

pg 37 View Product Demo Click to view the CheckFree RXP and Popmoney video tutorials: Online Education Center (Edit Hyperlinks to direct to your OEC’s Bill Pay Tutorial) Internet access is required to view demos. Download new version of Adobe® Flash® Player.Adobe® Flash® Player

pg 38 Thank you. If you have questions, please contact your supervisor.

pg 39 Additional Information Insert additional information here: Topic one Topic two Topic three