1. © 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than CenturyLink entities and CenturyLink Channel Alliance members. Control Center Payment Module December 2011 Welcome to Control Center. The intent of this module is to provide an introductory view of the features and functionality available in Control Center for the Administration module. Individualized training modules have been established for each segment and service available in Control Center. For links to customized training videos, visit the Message Center after logging in. Availability of CenturyLink Services varies. Check availability.Check availability.

2. © 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than CenturyLink entities and CenturyLink Channel Alliance members. 2 Pay Bill Tab is available to users with Advance or Admin eBilling permissions. If you are not seeing this module please work with your *Customer Service Representative (CSA ) for your enterprise. Sub-menu allows user to select payment options: Payment History Pay by Credit Card Pay By ACH Autopay. Other features: Pagination- Basic and Advance Search Download *Note: If you do not know who the CSA is for your organization please click on the “Live Help” button. Pay Bill-Tab: Payment Screens

3. © 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than CenturyLink entities and CenturyLink Channel Alliance members. 3 Authorized user select payment method, accounts to pay, then selects “Pay Selected Bills button User checks “I Authorize” then selects “Proceed” or the user can Cancel the transaction at this point. Credit Card Payment Screen

4. © 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than CenturyLink entities and CenturyLink Channel Alliance members. 4 New Functionality: User can elect to have ACH/CC information stored with the vendor. This is commonly thought of as a “Wallet”. Credit Card Payment If the users select “pay with card” an IFrame (provided by the vendor) is displayed. All Credit Card info is entered and stored outside the CTL systems

5. © 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than CenturyLink entities and CenturyLink Channel Alliance members. 5 New Functionality: If the user has elected to save banking information during previous step they can select a “Wallet” or “Pay with a different Credit Card”. Credit Card Payment

6. © 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than CenturyLink entities and CenturyLink Channel Alliance members. 6 After a payment has been submitted the user is provided a transaction number. New Functionality: An email is sent to the authorized user upon confirmation the payment has been process Credit Card Payment

7. © 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than CenturyLink entities and CenturyLink Channel Alliance members. 7 Authorized user select payment method, accounts to pay then selects “pay Selected Bills button User checks “I Authorize” button then select Proceed or the user can Cancel the transaction at this point Pay By ACH

8. © 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than CenturyLink entities and CenturyLink Channel Alliance members. 8 Pay By ACH New Functionality: User can elect to have ACH/CC information stored with the vendor. This is commonly thought of as a “Wallet”. When the user select s“pay with card” an IFrame (provided by the vendor) is displayed. Credit Card info is entered here is stored outside the CTL systems

9. © 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than CenturyLink entities and CenturyLink Channel Alliance members. 9 Pay By ACH- Established Wallet Wallet Screen: If the user has elected to save banking information during previous step they can select a “wallet” or select “Other payment method ”.

10. © 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than CenturyLink entities and CenturyLink Channel Alliance members. 10 Pay By ACH New Functionality: An email is sent to the authorized user upon confirmation the payment has been authorized. Please note it may take up to 5 business day for a payment to be authorized/posted to your CenturyLink Accounts. After a payment has been submitted the user is provided a transaction number.

11. © 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than CenturyLink entities and CenturyLink Channel Alliance members. 11 Invoices, Pay Bill, Auto-Pay Pay Bills - Auto-Pay To get to this page, click Pay Bill from the Invoices drop-down menu in the Billing section of the Control Center home page. You can also select Pay Bill from the Billing section of the Go To drop-down list at the top of any page. A sub-menu appears, displaying your Auto Pay Link.

12. © 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than CenturyLink entities and CenturyLink Channel Alliance members. 12 Autopay Enrollment- Step 1 of 5 Select Set Up- Control Center will display only those accounts eligible for autopay enrollment. Select the accounts you would like to enroll in autopay. Select “Enroll” Attention: If you registered an account for Autopay Credit Card through the business office and need to make changes to the banking information please contact your account representative.

13. © 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than CenturyLink entities and CenturyLink Channel Alliance members. 13 Autopay Enrollment- Step 2-3 of 5 Step 2 and 3 require you to enter your banking information then reenter the exact information enter on the previous screen.

14. © 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than CenturyLink entities and CenturyLink Channel Alliance members. 14 Autopay Enrollment- Step 4 of 5 Confirm your Automatic Payment Enrollments Information. Please make sure you read and understand all terms and conditions before you proceed! Select the check box in the Authorization section to authorize your provider and your financial institution to process bill payment. Step 4 – Displays the accounts selected for Auto Pay ACH enrollment.

15. © 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than CenturyLink entities and CenturyLink Channel Alliance members. 15 Autopay Enrollment- Step 5 of 5 The system attempts to complete your payment and takes you to the Enrollment Complete page. If there are any problems, the system displays an error message. Using this message, you can make corrections and resubmit the enrollment.

16. © 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than CenturyLink entities and CenturyLink Channel Alliance members. 16 Autopay – Modify Bank Account Information Select- Modify Step 2- In the Routing Number field, type the new 9-digit checking account number. Be sure to type the information exactly as it is registered with the bank Step 3- Reenter your banking account information exactly as it was entered in step 2.

17. © 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than CenturyLink entities and CenturyLink Channel Alliance members. 17 Autopay Unenrollment Select Autopay-Remove Select accounts you wish to remove from Auto-Pay enrollment.